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Compare Chatwoot and indigitall 
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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
No pricing available
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansindigitall
Star Rating
(412)4.8 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about indigitallChatwoot vs indigitall
When assessing the two solutions, reviewers found them equally easy to use. However, Chatwoot is easier to set up and administer.reviewers also preferred doing business with Chatwoot overall.
- Chatwoot and indigitall both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that indigitall is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of indigitall over Chatwoot.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
indigitall
No pricing availableFree Trial
Chatwoot
Free Trial is available
indigitall
No trial information availableRatings
Meets Requirements
9.1
13
9.1
347
Ease of Use
9.3
14
9.3
356
Ease of Setup
9.5
11
9.0
340
Ease of Admin
9.3
5
9.1
140
Quality of Support
8.9
11
9.3
345
Has the product been a good partner in doing business?
9.7
5
9.1
137
Product Direction (% positive)
9.2
14
9.8
340
Features by Category
Email Marketing
Not enough data
9.1
16
Not enough data
9.2
15
Not enough data
9.1
15
Not enough data
9.0
15
Online Marketing
Not enough data
8.1
15
Not enough data
8.4
15
Not enough data
8.8
15
Not enough data
8.8
15
Not enough data
8.9
15
Lead Management
Not enough data
9.0
15
Not enough data
9.0
15
Not enough data
9.3
15
Not enough data
9.3
15
Not enough data
9.3
15
Not enough data
9.5
14
Not enough data
9.5
14
Not enough data
9.3
14
Campaign Management
Not enough data
9.2
15
Not enough data
8.5
14
Not enough data
8.8
14
Not enough data
8.8
14
Social
Not enough data
8.7
14
Not enough data
8.8
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.5
13
Reporting & Analytics
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.3
15
Not enough data
8.5
14
Not enough data
8.6
14
Platform
Not enough data
9.2
24
Not enough data
9.5
24
Not enough data
9.6
24
Not enough data
9.1
23
Not enough data
9.2
24
Not enough data
9.6
24
Not enough data
9.1
23
Agentic AI - Marketing Automation
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.0
12
Not enough data
9.3
12
Not enough data
9.2
12
Not enough data
9.0
12
Integration
Not enough data
9.1
24
Not enough data
8.8
23
Not enough data
9.1
23
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
8.4
22
Not enough data
8.7
22
Not enough data
8.9
22
Data
Not enough data
9.1
100
Not enough data
9.2
99
Interaction
Not enough data
9.0
99
Not enough data
9.1
99
Not enough data
9.1
99
Not enough data
9.1
99
Not enough data
9.1
98
Task & Flow Management - AI Chatbots
Not enough data
8.5
22
Not enough data
8.7
22
Learning
Not enough data
9.1
99
Not enough data
9.0
98
Deployment & Embedding - AI Chatbots
Not enough data
8.7
22
Not enough data
8.7
20
Content Generation
Not enough data
9.0
96
Not enough data
9.2
97
Admin & Configuration - AI Chatbots
Not enough data
9.1
22
System
Not enough data
9.0
97
Not enough data
9.1
98
Not enough data
9.0
99
Not enough data
9.1
97
Agentic AI - AI Chatbots
Not enough data
9.2
55
Not enough data
9.3
55
Not enough data
9.3
55
Not enough data
9.0
56
Not enough data
9.2
55
Not enough data
9.2
56
Not enough data
9.2
54
Monitoring & Improvement - AI Chatbots
Not enough data
9.0
18
Reliability & Safety - AI Chatbots
Not enough data
9.2
18
Campaigns
Not enough data
9.1
189
Not enough data
9.3
188
Not enough data
8.8
187
Not enough data
8.9
188
Not enough data
9.1
186
Analytics
Not enough data
8.6
186
Not enough data
8.6
186
Optimization
Not enough data
8.5
183
Not enough data
8.8
187
Not enough data
9.0
183
Not enough data
8.6
185
Agentic AI - Push Notification
Not enough data
8.9
56
Not enough data
8.8
56
Not enough data
8.7
56
Text Messaging
Not enough data
9.2
56
Not enough data
9.0
54
Not enough data
9.0
56
Not enough data
9.1
55
Not enough data
9.1
56
Not enough data
8.7
55
Not enough data
9.0
56
Not enough data
9.0
56
SMS Platform
Not enough data
9.0
57
Not enough data
9.0
57
Not enough data
8.9
56
Not enough data
8.8
55
Not enough data
8.9
56
Not enough data
8.8
57
Agentic AI - SMS Marketing
Not enough data
8.7
23
Not enough data
8.7
23
Not enough data
8.7
23
Not enough data
8.7
23
Not enough data
8.8
23
Not enough data
8.8
22
Platform Basics
Not enough data
9.3
5
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
7
Not enough data
7.6
7
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.5
6
Not enough data
Internal Use
9.0
8
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.5
33
Not enough data
9.4
33
Not enough data
9.1
32
Not enough data
9.2
31
Not enough data
9.5
31
Not enough data
9.2
31
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.3
30
Not enough data
9.2
29
Not enough data
9.3
29
Not enough data
9.1
29
Agentic AI - Personalization
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
9.2
12
Not enough data
9.0
12
Not enough data
8.9
12
Analysis
Not enough data
9.0
17
Not enough data
9.3
17
Not enough data
8.9
17
Not enough data
8.8
17
Campaigns
Not enough data
9.1
17
Not enough data
9.4
17
Not enough data
9.1
17
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
9.3
16
Engagement
Not enough data
8.4
17
Platform
Not enough data
8.9
17
Not enough data
9.1
17
Not enough data
9.1
17
Agentic AI - Mobile Marketing
Not enough data
8.7
17
Not enough data
8.8
17
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.8
17
Not enough data
8.3
17
Categories
Categories
Shared Categories
Chatwoot and indigitall share no categories
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, Conversational Support, and Customer Self-Service
indigitall is categorized as WhatsApp Marketing, AI Chatbots, SMS Marketing, Personalization, Push Notification, Customer Journey Analytics, Mobile Marketing, and Marketing Automation
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
indigitall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Telecommunications
15.1%
Broadcast Media
7.3%
Retail
7.0%
Marketing and Advertising
7.0%
Public Relations and Communications
4.2%
Other
59.4%
Alternatives
Discussions
Chatwoot has no discussions with answers
indigitall has no discussions with answers
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