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Compare ChatSupport and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
ChatSupport
Star Rating
(28)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Learn more about ChatSupportTidio
Star Rating
(1,858)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ChatSupport. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively and efficiently.
- Users say that Tidio's recent updates, including the Lyro AI agent, enhance its functionality by automatically creating a knowledge base from the website, allowing for more accurate customer responses. This feature is particularly praised for its ability to seamlessly transfer conversations between AI and human operators.
- Reviewers mention that while ChatSupport offers a straightforward installation process, it lacks the extensive feature set that Tidio provides. Users have noted that Tidio's live chat capabilities and offline notifications significantly improve response times and customer engagement.
- According to verified reviews, both products receive positive feedback for their customer support, but Tidio's overall support experience is highlighted as more robust. Users appreciate Tidio's quick response times and the ability to manage customer queries with minimal effort.
- Users highlight that ChatSupport's strength lies in its responsive customer support agents, who provide prompt assistance. However, Tidio's higher volume of recent reviews indicates a more active user base, suggesting that it may be a more reliable choice for ongoing support and feature updates.
- Reviewers note that while both platforms cater primarily to small businesses, Tidio's broader range of features and higher satisfaction ratings make it a more compelling option for those looking to enhance their customer interaction capabilities.
Pricing
Entry-Level Pricing
ChatSupport
FREE
$0.00
Your team can handle Unlimited Chats
- Up to 20 users
- Dedicated dashboard
- Up to 5 widgets
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
ChatSupport
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
26
9.1
1,305
Ease of Use
9.6
26
9.3
1,323
Ease of Setup
9.4
8
9.2
1,063
Ease of Admin
8.5
8
9.2
949
Quality of Support
9.2
23
9.2
1,138
Has the product been a good partner in doing business?
8.8
8
9.2
899
Product Direction (% positive)
10.0
27
9.2
1,173
Features by Category
Ticket and Case Management
Not enough data
8.5
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.6
90
Not enough data
7.9
72
Not enough data
8.6
81
Not enough data
8.2
76
Not enough data
8.4
76
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.2
88
Not enough data
8.1
74
Not enough data
7.2
69
Platform
Not enough data
8.8
104
8.5
26
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
487
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
454
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.7
25
7.8
82
8.6
25
7.4
79
7.9
25
7.2
80
Communication
9.1
25
9.3
750
|
Verified
9.3
25
9.1
753
|
Verified
8.8
25
8.5
541
9.1
25
9.1
649
|
Verified
9.0
24
8.5
483
|
Verified
Internal Use
8.5
26
8.9
718
|
Verified
9.1
26
9.0
616
|
Verified
8.7
25
8.8
611
|
Verified
9.0
25
8.6
584
|
Verified
8.8
25
8.8
568
|
Verified
9.1
25
8.7
594
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.8
91
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
47
Not enough data
8.6(won by default)
49
Not enough data
8.4(won by default)
44
Channels
Not enough data
8.9(won by default)
50
Not enough data
8.9(won by default)
51
Not enough data
9.4(won by default)
52
Not enough data
8.1(won by default)
44
Not enough data
8.6(won by default)
44
Insight
Not enough data
8.5(won by default)
43
Not enough data
8.4(won by default)
47
Not enough data
9.1(won by default)
52
Not enough data
9.2(won by default)
42
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatSupport and Tidio are categorized as Live Chat
Unique Categories
ChatSupport has no unique categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
ChatSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.4%
Computer Software
10.7%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Consumer Services
7.1%
Other
46.4%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
ChatSupport has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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