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At a Glance
Market Segments
Small-Business (86.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Chatfuel
Star Rating
(45)4.4 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatfuel excels in its Customization capabilities, with a score of 9.8, allowing for highly tailored chatbot experiences. In contrast, Customers.ai, while also strong, has a slightly lower score of 9.4 in this area, indicating that users may find Chatfuel's interface more flexible for their specific needs.
- Reviewers mention that Customers.ai shines in Quality of Support, achieving a remarkable score of 9.7. Users on G2 highlight the responsiveness and helpfulness of the support team, whereas Chatfuel's score of 8.4 suggests that users may experience longer wait times or less comprehensive assistance.
- G2 users note that Customers.ai offers superior AI Text Summarization features, scoring a perfect 10.0, which reviewers say enhances their ability to quickly digest information. Chatfuel, with a score of 9.4 in the same category, may not provide the same level of efficiency in summarizing content.
- Users say that Chatfuel's Live Chat functionality, scoring 8.9, is effective but lacks some advanced features found in Customers.ai, which boasts a score of 9.8. Reviewers mention that the latter's live chat capabilities are more robust, providing a better user experience for real-time customer interactions.
- Reviewers mention that Customers.ai's Lead Generation tools are more comprehensive, particularly in Audience Segmentation with a score of 9.7, allowing for more targeted marketing efforts. Chatfuel's performance in this area, while still strong, is rated lower, indicating potential limitations in segmentation capabilities.
- Users on G2 report that Customers.ai's Analytics features, scoring 9.7, provide deeper insights into customer behavior and campaign performance. In comparison, Chatfuel's score of 7.8 suggests that users may find its analytics less detailed, impacting their ability to make data-driven decisions.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableFree Trial
Chatfuel
Free Trial is available
Customers.ai
Free Trial is available
Ratings
Meets Requirements
8.9
36
9.6
339
Ease of Use
9.0
36
9.6
349
Ease of Setup
8.3
25
9.4
205
Ease of Admin
9.0
24
9.3
119
Quality of Support
8.4
31
9.7
335
Has the product been a good partner in doing business?
9.2
22
9.6
118
Product Direction (% positive)
8.6
34
9.6
306
Features by Category
Messenger
9.0
7
|
Verified
9.7
156
|
Verified
9.2
6
|
Verified
9.7
151
|
Verified
8.9
6
|
Verified
9.7
153
|
Verified
9.0
7
|
Verified
9.7
155
|
Verified
Channels
8.8
7
|
Verified
9.7
160
|
Verified
8.6
6
|
Verified
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
9.7
6
|
Verified
9.7
157
|
Verified
9.2
6
9.8
152
7.8
6
|
Verified
9.7
159
|
Verified
9.7
6
|
Verified
9.8
160
|
Verified
8.3
7
|
Verified
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
Not enough data
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Platform
Not enough data
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Generative AI
Not enough data
9.3
9
Not enough data
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Communication
Not enough data
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Internal Use
Not enough data
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatfuel and Customers.ai are categorized as Conversational Marketing
Unique Categories
Chatfuel is categorized as Bot Platforms
Customers.ai is categorized as Sales Engagement, Chatbots, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Chatfuel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.3%
Information Technology and Services
14.0%
Non-Profit Organization Management
7.0%
Government Administration
4.7%
Financial Services
4.7%
Other
46.5%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Discussions
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