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At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsKixie PowerCall & SMS
Star Rating
(860)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kixie PowerCall & SMS excels in its call recording feature, receiving a score of 9.9, which reviewers mention is crucial for training and quality assurance. In contrast, CallTools has a slightly lower score of 9.2 for the same feature, indicating that while it is functional, it may not offer the same level of reliability or quality.
- Reviewers mention that Kixie PowerCall & SMS provides superior CRM integration with a score of 9.6, allowing seamless connectivity with various customer relationship management systems. CallTools, while still effective, scores 9.3, suggesting that users may experience some limitations in integration capabilities.
- Users on G2 highlight the two-way text messaging feature in Kixie PowerCall & SMS, which scored 9.4, as a standout for enhancing customer engagement. CallTools, however, has a lower score of 9.6 for mobile SMS, indicating that while it is effective, it may not be as robust in facilitating interactive communication.
- Reviewers say that Kixie PowerCall & SMS shines in lead qualification with a score of 9.0, which users find essential for prioritizing prospects effectively. CallTools, on the other hand, has a slightly lower score of 9.0, suggesting that while it meets basic needs, it may lack advanced features that enhance lead management.
- G2 users report that Kixie PowerCall & SMS offers a more comprehensive task management system, scoring 9.2, which helps teams stay organized and efficient. CallTools, with a score of 9.2, indicates it has similar capabilities, but users may find Kixie's interface more user-friendly and intuitive.
- Users say that Kixie PowerCall & SMS's quality of support is exceptional, scoring 9.6, with many reviewers praising the responsiveness and helpfulness of the support team. CallTools, while also rated highly at 9.7, suggests that users may have slightly different experiences, with some noting longer wait times for assistance.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
CallTools
No trial information availableKixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
9.5
46
9.3
742
Ease of Use
9.3
45
9.3
757
Ease of Setup
8.9
35
9.2
452
Ease of Admin
9.1
30
9.1
299
Quality of Support
9.8
45
9.6
736
Has the product been a good partner in doing business?
9.5
31
9.2
298
Product Direction (% positive)
9.5
43
9.5
748
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Organization
Not enough data
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Performance Analysis
Not enough data
9.5
76
Not enough data
9.5
82
Sales Analysis
Not enough data
9.4
68
Not enough data
9.2
71
Generative AI
Not enough data
9.2
36
Not enough data
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Repeatability and Reportability
Not enough data
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
AI and Automation
Not enough data
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
9.4
29
|
Verified
9.2
297
|
Verified
9.6
28
|
Verified
9.3
284
|
Verified
10.0
5
8.9
11
Agent Tools
9.4
28
|
Verified
8.7
256
|
Verified
9.3
29
|
Verified
8.8
269
|
Verified
9.3
30
|
Verified
9.6
318
|
Verified
Automation
9.2
28
|
Verified
9.0
259
|
Verified
9.1
28
|
Verified
9.0
254
|
Verified
9.3
30
|
Verified
9.0
251
Agentic AI - Auto Dialer
Not enough data
8.5
9
Not enough data
8.7
9
AI Capabilities - Auto Dialer
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Agent Performance Management
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
8.6
20
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
84
Not enough data
9.4
95
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Channels
9.9
15
|
Verified
9.5
104
7.5
12
8.6
71
8.3
12
8.6
71
8.3
15
|
Verified
9.1
103
8.1
13
8.8
92
Generative AI
6.4
7
8.6
65
Functions
8.7
17
|
Verified
9.3
89
9.0
17
9.0
87
9.0
16
|
Verified
9.3
86
Feature Not Available
8.9
82
9.9
14
|
Verified
9.3
87
9.2
15
|
Verified
9.0
89
9.1
15
|
Verified
9.1
91
9.0
12
9.1
88
Agentic AI - Contact Center
7.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
17
|
Verified
9.2
92
9.4
17
|
Verified
9.4
92
9.5
17
|
Verified
9.2
95
9.2
15
|
Verified
9.4
93
9.2
13
8.9
75
Platform
Not enough data
8.9
86
Not enough data
8.6
96
Not enough data
9.1
95
Not enough data
9.2
103
Not enough data
9.1
99
Not enough data
9.0
88
Not enough data
9.1
92
Generative AI
Not enough data
8.0
75
Workforce Management
Not enough data
9.3
105
Not enough data
9.2
97
Call Center Infrastructure (CCI)
Not enough data
7.4
21
Not enough data
8.3
21
Not enough data
7.7
21
Not enough data
7.3
21
Administrative
Not enough data
9.4
108
Not enough data
9.2
107
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.8
84
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.4
68
|
Verified
Not enough data
9.6
71
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
9.6
70
Not enough data
9.8
82
Not enough data
9.8
60
Advanced Features
Not enough data
9.5
66
Not enough data
9.6
62
|
Verified
Not enough data
9.8
81
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
Not enough data
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Personalization
Not enough data
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Administrative
Not enough data
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Agentic AI - Outbound Call Tracking
Not enough data
8.1
9
Not enough data
8.1
9
Calling
Not enough data
9.7
331
Not enough data
9.3
267
Not enough data
9.5
300
Not enough data
9.6
326
10.0
5
9.4
11
Contacts
Not enough data
9.1
296
Not enough data
9.1
278
Not enough data
9.3
283
Insights
Not enough data
9.3
288
Not enough data
9.4
294
Not enough data
9.5
291
Not enough data
8.8
236
Not enough data
9.0
231
Not enough data
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Categories
Categories
Shared Categories
CallTools and Kixie PowerCall & SMS are categorized as Contact Center, Outbound Call Tracking, Call Center Infrastructure (CCI), VoIP Providers, and Auto Dialer
Unique Categories
CallTools has no unique categories
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
Financial Services
11.4%
Marketing and Advertising
10.7%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Discussions
CallTools has no discussions with answers
What is the best way to avoid being confused with Spam with using the local presence feature?
1 Comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
Do you offer a longer cord on the headset?
1 Comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 Comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
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