2026 Best Software Awards are here!See the list
Compare CallMiner Eureka and Gong 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaGong
Star Rating
(6,471)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user-friendliness, with many users highlighting its seamless integration with existing systems through the Gong Everywhere extension. This ease of use is complemented by features like AI note-taking and automated follow-ups, making daily tasks significantly more manageable.
- Users say that CallMiner Eureka provides valuable insights from customer interactions, transforming data into actionable intelligence. Reviewers appreciate its ability to link conversations to underlying trends, which helps teams make informed decisions based on comprehensive analysis.
- According to verified reviews, Gong stands out for its robust call recording capabilities, with users noting the powerful AI features that enhance the analysis of sales calls. This functionality allows teams to easily search for keywords and extract relevant information, which is crucial for optimizing sales strategies.
- Reviewers mention that while CallMiner Eureka offers solid call analysis features, it sometimes struggles with user setup and configuration. Users have pointed out that the initial setup can be challenging, which may hinder quick adoption for teams looking to get started right away.
- G2 reviewers highlight Gong's strong support and community presence, with a significant number of recent reviews praising the responsiveness and helpfulness of their customer service. This level of support can be a game-changer for teams needing assistance during implementation and ongoing use.
- Users express that CallMiner Eureka has a strong focus on customer service insights, with many praising its ability to sift through large volumes of data to provide answers to specific questions. This feature is particularly beneficial for customer service professionals looking to enhance their understanding of client interactions.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableGong
No pricing availableFree Trial
CallMiner Eureka
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.7
175
9.4
4,955
Ease of Use
8.3
176
9.3
5,011
Ease of Setup
7.6
107
9.1
1,235
Ease of Admin
8.1
110
9.1
771
Quality of Support
9.0
171
9.3
3,518
Has the product been a good partner in doing business?
9.4
116
9.3
773
Product Direction (% positive)
9.7
175
9.0
4,633
Features by Category
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
347
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
348
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
353
Sales Analysis
Not enough data
7.7
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
286
Not enough data
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
105
Not enough data
8.3
102
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
91
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Call Analytics
8.7
63
|
Verified
9.6
2759
|
Verified
7.9
57
|
Verified
8.8
2468
|
Verified
8.8
67
|
Verified
9.1
2669
|
Verified
8.3
49
|
Verified
8.3
1794
|
Verified
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
8.6
1871
|
Verified
8.2
67
|
Verified
8.3
2522
|
Verified
Not enough data
Not enough data
Generative AI
8.3
19
8.9
679
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
134
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
8.0
5
7.9
134
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Generative AI
8.2
36
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
727
Predictive Analytics
Not enough data
8.1
722
Not enough data
8.4
751
Not enough data
8.2
737
Not enough data
8.3
724
Sales Management
Not enough data
8.6
760
Not enough data
8.2
722
Not enough data
8.7
759
Not enough data
9.0
826
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
Not enough data
9.0
1967
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1529
|
Verified
Not enough data
9.2
2217
|
Verified
Feedback
Not enough data
9.3
2372
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1896
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
8.9
1792
|
Verified
Not enough data
8.9
1880
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
388
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Gong are categorized as Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Speech Analytics
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, Sales Coaching, and Sales Analytics
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
