Compare CallMiner Eureka and Gong 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaGong
Star Rating
(6,569)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting messages, which help users understand customer needs more effectively. This feature is particularly appreciated for its accuracy and the ease with which users can access past interactions, making it a valuable tool for sales professionals.
- Users say that CallMiner Eureka stands out for its ability to transform customer interactions into actionable insights. Reviewers highlight how it goes beyond basic transcription, linking conversations to underlying themes, which can significantly enhance customer service strategies.
- According to verified reviews, Gong's implementation process is notably smooth, with many users praising the intuitive setup that allows them to get started quickly. This ease of setup is a key factor for teams looking to integrate conversation intelligence into their workflows without extensive downtime.
- Reviewers mention that while CallMiner Eureka provides valuable insights, some users have faced challenges in aligning the tool with their specific workflows. This can lead to configuration difficulties, which may hinder its effectiveness for certain teams.
- G2 reviewers highlight Gong's superior ease of use, with many users noting that it seamlessly fits into their daily routines. The ability to analyze calls and improve communication skills is frequently cited as a major benefit, making it a go-to solution for sales and customer engagement.
- Users express that CallMiner Eureka offers strong support and quality, with many appreciating the responsiveness of the support team. However, Gong slightly edges out in overall support quality, which is reflected in its higher ratings for customer satisfaction and ongoing partnership.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableGong
No pricing availableFree Trial
CallMiner Eureka
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.7
175
9.4
5,002
Ease of Use
8.3
176
9.3
5,061
Ease of Setup
7.6
107
9.1
1,274
Ease of Admin
8.1
110
9.1
773
Quality of Support
9.0
171
9.2
3,551
Has the product been a good partner in doing business?
9.4
116
9.3
775
Product Direction (% positive)
9.7
175
9.0
4,676
Features by Category
Lead Facilitation
Not enough data
7.1
347
Not enough data
7.3
341
Not enough data
7.5
346
Not enough data
7.6
345
Organization
Not enough data
8.3
350
Not enough data
8.3
346
Not enough data
8.3
345
Performance Analysis
Not enough data
8.5
347
Not enough data
8.6
352
Sales Analysis
Not enough data
7.7
331
Not enough data
7.9
337
Generative AI
Not enough data
8.6
286
Not enough data
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
107
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
105
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.4
107
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
93
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Call Analytics
8.7
63
|
Verified
9.6
2783
|
Verified
7.9
57
|
Verified
8.8
2481
|
Verified
8.8
67
|
Verified
9.1
2698
|
Verified
8.3
49
|
Verified
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
8.6
1870
|
Verified
8.2
67
|
Verified
8.3
2537
|
Verified
Not enough data
9.0
5
Generative AI
8.3
19
8.8
695
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.2
140
Not enough data
8.0
135
Not enough data
8.2
137
Not enough data
8.1
135
8.0
5
8.0
135
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Generative AI
8.2
36
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
746
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
724
Predictive Analytics
Not enough data
8.1
719
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
721
Sales Management
Not enough data
8.6
759
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
827
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
60
Training
Not enough data
9.0
1964
|
Verified
Not enough data
9.0
2176
|
Verified
Not enough data
8.6
1525
|
Verified
Not enough data
9.2
2214
|
Verified
Feedback
Not enough data
9.3
2369
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1892
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
386
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Gong are categorized as Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Speech Analytics
Gong is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.4%
Alternatives
Discussions
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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