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Compare CallHippo and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
$1.00 Per Month
Free 25 Licenses Free to Start
CallHippo
Star Rating
(385)4.5 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 Per Month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to CallHippo. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, while CallHippo is also praised for its ease of setup, it doesn't match the same level of streamlined onboarding that Talkdesk offers.
- Reviewers mention that Talkdesk provides superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. CallHippo users also report reliable call quality, but some feel that Talkdesk's performance is more consistent under high demand.
- According to verified reviews, Talkdesk shines in its advanced features like flexible call routing and IVR flows, which users find easy to navigate. CallHippo, while offering essential features like call recording and CRM integration, may not provide the same depth of functionality that larger teams might require.
- Users highlight that Talkdesk's reporting and dashboard capabilities are robust, allowing for better performance tracking. In comparison, CallHippo's reporting features are appreciated but are seen as less comprehensive, which may limit insights for users needing detailed analytics.
- G2 reviewers note that while both platforms offer good support, Talkdesk's quality of support is slightly lower than CallHippo's, with users indicating that CallHippo's support team is responsive and helpful. However, Talkdesk users still find it to be a reliable partner in their business operations.
Pricing
Entry-Level Pricing
CallHippo
Basic
$1.00
Per Month
- 1 Free Phone Number
- Free WhatsApp Business API
- Voicemail
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
CallHippo
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
298
8.9
2,031
Ease of Use
8.9
300
9.1
2,041
Ease of Setup
9.0
185
8.8
1,065
Ease of Admin
8.8
144
8.9
932
Quality of Support
9.0
302
8.8
1,808
Has the product been a good partner in doing business?
8.7
146
8.9
916
Product Direction (% positive)
8.2
268
8.7
1,938
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
80
Not enough data
8.6
79
Channels
9.0
86
|
Verified
9.2
822
|
Verified
Feature Not Available
8.6
542
|
Verified
Feature Not Available
8.4
528
|
Verified
8.2
68
|
Verified
8.3
518
|
Verified
Feature Not Available
8.5
549
|
Verified
Generative AI
8.1
27
8.2
183
Functions
9.0
53
|
Verified
8.9
963
|
Verified
8.8
54
|
Verified
9.0
983
|
Verified
8.8
52
|
Verified
9.0
835
|
Verified
Feature Not Available
8.7
577
|
Verified
8.5
54
|
Verified
8.8
592
|
Verified
8.8
52
|
Verified
9.1
717
|
Verified
Feature Not Available
8.9
714
8.8
51
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
8.3
9
8.2
29
8.6
11
8.6
29
8.5
10
8.3
29
8.5
10
8.3
29
Administrative
8.9
46
8.8
912
|
Verified
9.0
59
|
Verified
9.1
930
|
Verified
9.2
69
|
Verified
8.8
1018
|
Verified
9.1
61
|
Verified
9.1
716
|
Verified
8.8
47
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
8.3
36
8.3
187
8.6
41
7.9
196
8.4
35
8.8
218
8.7
38
8.9
220
8.8
41
9.0
220
8.5
35
8.9
210
8.8
36
8.8
212
Generative AI
8.7
15
7.7
97
Workforce Management
9.1
40
9.1
218
9.1
43
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
9.2
45
9.2
222
9.2
42
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
118
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
88
Not enough data
Feature Not Available
Not enough data
8.2
77
|
Verified
Not enough data
8.4
80
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.4
75
Not enough data
8.5
86
Not enough data
8.8
81
Not enough data
Advanced Features
8.3
76
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.8
106
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallHippo and Talkdesk are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
CallHippo is categorized as VoIP Providers
Reviews
Reviewers' Company Size
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.8%
Computer Software
8.0%
Marketing and Advertising
7.4%
Education Management
6.1%
Financial Services
2.9%
Other
58.8%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
How can I get better prices from CallHippo?
5 Comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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