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At a Glance
Market Segments
Small-Business (90.5% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$37 Month
Starting at $50.00 Per Month
Call Tracker
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (90.5% of reviews)
Entry-Level Pricing
$37 Month
Browse all 3 pricing plansCallRail
Star Rating
(1,613)4.5 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in call recording with a score of 9.3, while Call Tracker shines even brighter with a score of 9.9, indicating superior quality and reliability in capturing call data.
- Reviewers mention that CallRail's dynamic number insertion feature is highly effective, scoring 9.0, but Call Tracker outperforms it with a perfect score of 9.6, showcasing its advanced capabilities in tracking marketing effectiveness.
- G2 users highlight that Call Tracker offers better IVR (Interactive Voice Response) functionality, scoring 9.7 compared to CallRail's 8.1, making it a more robust choice for businesses needing sophisticated call routing options.
- Users on G2 say that CallRail's call analytics features are strong, with a score of 8.6, but Call Tracker's advanced reporting capabilities, scoring 9.6, provide deeper insights into call performance and customer interactions.
- Reviewers mention that Call Tracker's CRM integration is rated higher at 9.5, compared to CallRail's 8.2, indicating a more seamless experience for users looking to connect their customer relationship management systems.
- Users report that CallRail has a solid quality of support rating at 8.9, but Call Tracker stands out with a higher score of 9.6, suggesting that users may receive more effective assistance and resources when needed.
Pricing
Entry-Level Pricing
Call Tracker
Starter
$37
Month
Includes 10 Numbers & 500 Minutes.
Connect your marketing campaigns to your inbound phone calls.
- Call Tracking
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
Call Tracker
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.7
18
9.0
1,271
Ease of Use
9.6
18
9.0
1,283
Ease of Setup
8.8
7
9.0
1,035
Ease of Admin
8.6
7
9.1
1,013
Quality of Support
9.6
16
8.8
1,146
Has the product been a good partner in doing business?
8.8
7
9.2
997
Product Direction (% positive)
9.3
17
8.9
1,222
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
185
|
Verified
Not enough data
8.1
136
|
Verified
Not enough data
8.6
159
|
Verified
Not enough data
8.2
168
|
Verified
Agent Performance Management
Not enough data
8.3
144
|
Verified
Not enough data
8.2
146
|
Verified
Not enough data
8.1
136
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.5
14
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.6
14
Not enough data
8.5
14
Not enough data
8.3
14
Not enough data
8.2
14
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
79
Not enough data
8.2
55
Not enough data
7.5
54
Not enough data
7.8
67
Not enough data
8.0
62
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
65
Not enough data
8.6
60
Not enough data
8.4
57
Not enough data
8.2
61
Not enough data
Feature Not Available
Not enough data
8.2
58
Not enough data
8.2
55
Not enough data
8.0
55
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.4
67
Not enough data
8.9
76
Not enough data
8.7
78
Not enough data
8.7
71
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
207
|
Verified
Not enough data
8.7
216
|
Verified
Not enough data
8.4
211
|
Verified
Agentic AI - Lead Capture
Not enough data
8.1
21
Not enough data
8.0
20
Data Capture
Not enough data
8.3
209
|
Verified
Not enough data
8.6
209
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
8.5
210
|
Verified
Analytics
Not enough data
8.5
203
|
Verified
Not enough data
8.5
225
|
Verified
Customization
Not enough data
8.3
166
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
7.8
161
|
Verified
Not enough data
8.4
196
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.0
7
Not enough data
6.9
8
Not enough data
6.7
8
Not enough data
8.1
7
Not enough data
6.0
7
Internal Use
Not enough data
6.9
22
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
6.4
7
Not enough data
7.5
8
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
9
Not enough data
7.6
9
Calling
Not enough data
9.2
42
Not enough data
8.7
39
Not enough data
8.8
41
Not enough data
8.5
39
Not enough data
7.9
8
Contacts
Not enough data
8.5
41
Not enough data
8.2
42
Not enough data
8.6
39
Insights
Not enough data
8.0
41
Not enough data
8.3
41
Not enough data
8.5
38
Not enough data
7.5
35
Not enough data
7.8
35
Not enough data
8.3
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.6
13
9.0
555
9.6
12
8.7
454
9.7
11
8.4
386
Tracking
9.6
13
8.6
502
9.6
13
8.9
492
9.7
11
8.6
414
Analytics
9.5
14
8.9
555
9.9
12
9.2
537
9.6
13
8.5
483
9.4
12
8.3
295
Call Routing
9.7
11
8.1
348
9.4
12
8.0
317
9.4
12
7.9
299
Administration
9.5
11
7.9
253
9.4
12
8.7
300
9.6
12
8.9
351
Agentic AI - Inbound Call Tracking
Not enough data
7.2
50
Not enough data
7.6
52
Not enough data
7.6
51
Marketing Operations
Not enough data
8.2
195
Not enough data
8.8
207
Not enough data
8.4
187
Not enough data
8.9
197
Not enough data
7.8
176
Not enough data
7.5
150
Campaign Activity
Not enough data
8.4
195
Not enough data
8.5
224
Not enough data
7.8
177
Not enough data
8.3
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
24
Not enough data
7.6
26
Not enough data
7.5
23
Categories
Categories
Shared Categories
Call Tracker and CallRail are categorized as Inbound Call Tracking
Unique Categories
Call Tracker is categorized as SMS Marketing
CallRail is categorized as AI Voice Assistants, Conversation Intelligence, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
Call Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
47.6%
Internet
9.5%
Information Technology and Services
9.5%
Research
4.8%
Health, Wellness and Fitness
4.8%
Other
23.8%
Marketing and Advertising
35.5%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.1%
Discussions
Call Tracker has no discussions with answers
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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