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Compare Bright Pattern and Sprinklr Service 
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At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
Contact Vendor
Contact Us 1 Seat/Per month (billed annually)
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSprinklr Service
Star Rating
(708)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bright Pattern excels in its "Quality of Support" with a score of 9.1, while Sprinklr Service falls behind at 8.3. Reviewers mention that Bright Pattern's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Bright Pattern's "Ticket Creation User Experience" is rated at 8.6, which is higher than Sprinklr Service's score of 8.4. Users say that Bright Pattern's interface is intuitive, allowing for a smoother ticketing process.
- G2 users highlight Bright Pattern's superior "Predictive Dialer" feature, scoring 8.9 compared to Sprinklr Service's lower performance in this area. Users report that Bright Pattern's predictive dialing significantly improves call efficiency and agent productivity.
- Users on G2 note that Bright Pattern's "Call Analytics" features are rated lower at 5.7, while Sprinklr Service offers a more robust solution with a score of 7.7. Reviewers mention that Sprinklr's analytics provide deeper insights into call performance, which is crucial for optimizing operations.
- Reviewers mention that Bright Pattern's "Integrations" score of 9.0 is a strong point, while Sprinklr Service's score of 8.5 indicates it may have fewer integration options. Users say that Bright Pattern's ability to connect with various platforms enhances its usability in diverse environments.
- Users report that Bright Pattern's "Agent Availability" feature shines with a score of 9.4, compared to Sprinklr Service's 8.4. Reviewers mention that Bright Pattern's tools for managing agent schedules and availability are more effective, leading to better resource allocation.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Free Trial
Bright Pattern
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
72
8.5
581
Ease of Use
8.5
74
8.3
597
Ease of Setup
8.8
59
7.9
441
Ease of Admin
8.8
58
8.1
230
Quality of Support
9.1
69
8.1
558
Has the product been a good partner in doing business?
9.2
58
8.6
231
Product Direction (% positive)
8.9
72
8.7
587
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
6.9
58
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
80
|
Verified
Not enough data
8.9
81
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
8.7
18
8.2
51
8.5
17
7.9
50
7.9
19
8.3
49
Engagement
8.9
16
8.1
50
8.7
18
7.9
49
8.5
16
7.7
48
Performance
8.6
19
7.9
49
8.8
18
8.3
46
Generative AI
8.0
5
6.9
42
8.0
5
7.2
41
Channels
9.0
41
|
Verified
6.9
142
8.7
19
|
Verified
8.4
145
9.1
31
|
Verified
7.9
137
8.8
23
|
Verified
7.5
140
8.3
31
|
Verified
7.6
135
Generative AI
8.6
7
6.6
113
Functions
9.1
49
|
Verified
7.5
139
9.1
49
|
Verified
7.6
132
9.5
43
|
Verified
7.3
134
9.0
22
|
Verified
7.3
132
9.2
26
|
Verified
6.8
131
9.4
36
|
Verified
7.1
135
8.4
39
|
Verified
7.6
128
8.9
32
|
Verified
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
8.6
36
|
Verified
7.8
130
9.2
47
|
Verified
7.8
130
7.9
50
|
Verified
8.4
143
9.0
36
|
Verified
7.8
131
8.4
20
|
Verified
7.9
142
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
71
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
109
|
Verified
Not enough data
7.7
97
Not enough data
8.2
100
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
106
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
101
|
Verified
Not enough data
8.1
107
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
7.9
52
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
52
Not enough data
7.6
53
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
306
Not enough data
8.1(won by default)
306
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
324
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
261
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
311
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Sprinklr Service are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Bright Pattern is categorized as Call Compliance
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Consumer Services
11.2%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.9%
Telecommunications
4.0%
Other
64.3%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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