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Compare Bright Pattern and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Enterprise (42.6% of reviews)
Entry-Level Pricing
Contact Vendor
$4,200.00 1 User Per Year
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSprinklr Service
Star Rating
(721)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bright Pattern excels in user experience, with many praising its seamless integration of multiple communication channels into one platform. Users appreciate how easy it is to navigate, highlighting that "all we need is included to manage a call center."
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. This flexibility is noted as a significant advantage for managing complex enterprise requirements, with one user mentioning the "highly customized way to define my workflows."
- Reviewers mention that Bright Pattern stands out for its quick and intuitive implementation process. Recent users have highlighted the "wonderful customer support" and how "easy" the setup was, making it a favorable choice for those looking for a smooth onboarding experience.
- According to verified reviews, Sprinklr Service is recognized for its scalability and integration capabilities, which are essential for larger organizations. Users appreciate its ability to unify customer interactions across various channels, making it ideal for complex operational needs.
- G2 reviewers report that Bright Pattern has a higher quality of support, with users giving it a strong rating for responsiveness and helpfulness. This is reflected in feedback that emphasizes the positive experiences with customer service, which can be crucial for day-to-day operations.
- Users say that while Sprinklr Service provides robust features for enterprise-level needs, some find it less user-friendly compared to Bright Pattern. The feedback suggests that the learning curve can be steeper, which may impact teams looking for a straightforward solution.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Bright Pattern
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
72
8.5
591
Ease of Use
8.5
74
8.3
606
Ease of Setup
8.8
59
8.0
450
Ease of Admin
8.8
58
8.1
236
Quality of Support
9.1
69
8.1
568
Has the product been a good partner in doing business?
9.2
58
8.6
237
Product Direction (% positive)
8.9
72
8.7
596
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
8.7
18
8.2
51
8.5
17
7.9
50
7.9
19
8.3
50
Engagement
8.9
16
8.1
51
8.7
18
8.0
50
8.5
16
7.7
48
Performance
8.6
19
7.9
49
8.8
18
8.3
46
Generative AI
8.0
5
6.9
42
8.0
5
7.2
41
Channels
9.0
41
|
Verified
6.9
142
8.7
19
|
Verified
8.4
145
9.1
31
|
Verified
7.9
137
8.8
23
|
Verified
7.5
140
8.3
31
|
Verified
7.6
135
Generative AI
8.6
7
6.6
113
Functions
9.1
49
|
Verified
7.5
139
9.1
49
|
Verified
7.6
132
9.5
43
|
Verified
7.3
134
9.0
22
|
Verified
7.3
132
9.2
26
|
Verified
6.8
131
9.4
36
|
Verified
7.1
135
8.4
39
|
Verified
7.6
128
8.9
32
|
Verified
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
8.6
36
|
Verified
7.8
130
9.2
47
|
Verified
7.8
130
7.9
50
|
Verified
8.4
143
9.0
36
|
Verified
7.8
131
8.4
20
|
Verified
7.9
142
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.9
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.3
100
Not enough data
7.3
95
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
227
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
313
Not enough data
7.7(won by default)
308
Not enough data
8.1(won by default)
309
Channels
Not enough data
7.3(won by default)
283
Not enough data
8.8(won by default)
328
Not enough data
7.2(won by default)
275
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
293
Not enough data
8.3(won by default)
315
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
282
Generative AI
Not enough data
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Sprinklr Service are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Bright Pattern is categorized as Call Compliance
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Consumer Services
11.2%
Marketing and Advertising
10.4%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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