Compare Bandwidth and GoTo Connect
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Bandwidth
Star Rating
(504)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Bandwidth
GoTo Connect
Star Rating
(1,413)4.4 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user satisfaction, with many praising its excellent sound quality and ease of setup. Users appreciate the intuitive interface and customization options, making it a favorite for small businesses looking to streamline communication.
- Users say that Bandwidth offers reliable voice communication and easy integration, which is beneficial for businesses needing a straightforward solution. However, some users feel that while the features are solid, they may not be as user-friendly as those offered by GoTo Connect.
- Reviewers mention that GoTo Connect's support team is often highlighted as helpful and responsive, assisting users with implementation and ongoing changes. This level of support contributes to a smoother user experience compared to Bandwidth, where users have noted that support can be less accessible.
- According to verified reviews, GoTo Connect is particularly favored for its mobile app, which supports field users effectively. This feature is crucial for businesses with remote teams, while Bandwidth, although reliable, does not emphasize mobile functionality as strongly.
- G2 reviewers highlight that Bandwidth's direct-to-carrier model enhances call quality and reduces latency, making it a strong choice for enterprises focused on performance. However, GoTo Connect's overall user experience and feature set seem to resonate more with small businesses, as reflected in its higher G2 Score.
- Users report that while both platforms have similar star ratings, GoTo Connect's larger volume of recent reviews indicates a more consistent user experience. Many users express satisfaction with GoTo Connect's ability to manage both internal and customer communications seamlessly, which is a key factor for daily operations.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Bandwidth
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.9
333
9.0
1,139
Ease of Use
8.7
393
9.0
1,152
Ease of Setup
8.6
219
8.7
813
Ease of Admin
8.8
196
8.9
781
Quality of Support
8.9
331
8.8
1,113
Has the product been a good partner in doing business?
9.0
199
9.1
774
Product Direction (% positive)
8.9
326
8.4
1,103
Features by Category
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
64
Not enough data
9.1
61
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Generative AI
Not enough data
7.7
13
Functions
Not enough data
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
Not enough data
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Functionality
8.1
54
|
Verified
Not enough data
8.0
47
|
Verified
Not enough data
8.1
52
|
Verified
Not enough data
Support
7.8
58
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
64
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
52
9.3
5
9.1
59
6.9
6
8.3
51
8.3
6
7.4
54
Not enough data
9.0
48
8.8
7
7.9
48
Basic Communication
9.1
44
9.2
913
|
Verified
7.6
15
8.0
397
|
Verified
8.3
17
7.8
451
|
Verified
7.6
16
7.9
384
|
Verified
8.6
30
8.7
652
|
Verified
8.9
17
9.1
738
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
6.9
26
Access
7.8
16
8.2
478
|
Verified
7.2
25
8.2
504
7.3
16
8.4
507
|
Verified
Advanced Features
7.0
22
8.6
733
|
Verified
7.5
25
9.0
693
|
Verified
9.3
44
9.1
781
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Bandwidth and GoTo Connect are categorized as VoIP Providers
Unique Categories
Bandwidth is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
11.9%
Computer Software
8.4%
Internet
2.2%
Marketing and Advertising
2.2%
Other
16.5%
Information Technology and Services
8.6%
Hospital & Health Care
5.6%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
What is CPaaS?
1 Comment
Official Response from Bandwidth
CPaaS stands for Communications Platforms as a Service. Typical CPaaS offerings include software APIs that allow for easy access to communications services...Read more
Why does owning and operating a carrier network make a difference?
1 Comment
Official Response from Bandwidth
In short, owning and operating the network means Bandwidth customers have more control and a more scalable pricing structure compared to working with other...Read more
What are the differences between Bandwidth and Twilio?
1 Comment
Official Response from Bandwidth
While there are many small differences between the two vendors, the main differentiator between Bandwidth and Twilio lies in Bandwidth’s owned and operated...Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
