# Bandwidth vs GoTo Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in user satisfaction, with many praising its **excellent sound quality** and **ease of setup**. Users appreciate the intuitive interface and customization options, making it a favorite for small businesses looking to streamline communication.
- **Users say** that Bandwidth offers reliable voice communication and easy integration, which is beneficial for businesses needing a straightforward solution. However, some users feel that while the features are solid, they may not be as user-friendly as those offered by GoTo Connect.
- **Reviewers mention** that GoTo Connect's support team is often highlighted as **helpful and responsive** , assisting users with implementation and ongoing changes. This level of support contributes to a smoother user experience compared to Bandwidth, where users have noted that support can be less accessible.
- **According to verified reviews** , GoTo Connect is particularly favored for its mobile app, which supports field users effectively. This feature is crucial for businesses with remote teams, while Bandwidth, although reliable, does not emphasize mobile functionality as strongly.
- **G2 reviewers highlight** that Bandwidth's direct-to-carrier model enhances call quality and reduces latency, making it a strong choice for enterprises focused on performance. However, GoTo Connect's overall user experience and feature set seem to resonate more with small businesses, as reflected in its higher G2 Score.
- **Users report** that while both platforms have similar star ratings, GoTo Connect's larger volume of recent reviews indicates a more consistent user experience. Many users express satisfaction with GoTo Connect's ability to manage both internal and customer communications seamlessly, which is a key factor for daily operations.



| | Bandwidth | GoTo Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 504 | 1,414 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### Bandwidth

Pros:
- Ease of Use (20 reviews)
- Customer Support (14 reviews)

Cons:
- Customer Service (11 reviews)
- Complex Processes (9 reviews)

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | Bandwidth | GoTo Connect | 
|---|---|---|
  | **Meets Requirements** | 8.9 (333 reviews) | 9.0 (1139 reviews) | 
  | **Ease of Use** | 8.7 (393 reviews) | 9.0 (1152 reviews) | 
  | **Ease of Setup** | 8.6 (219 reviews) | 8.7 (813 reviews) | 
  | **Ease of Admin** | 8.8 (196 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.9 (331 reviews) | 8.8 (1113 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (199 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 8.9 (326 reviews) | 8.4 (1103 reviews) | 

---
## Pricing

### Bandwidth

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (22 reviews) | 
| **Social** | Not enough data | 6.4 (18 reviews) | 
| **Web Chat** | Not enough data | 6.3 (20 reviews) | 
| **Mobile SMS** | Not enough data | 7.8 (19 reviews) | 
| **Email** | Not enough data | 6.4 (18 reviews) | 

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (13 reviews) | 

#### Functions

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (21 reviews) | 
| **Session Queuing** | Not enough data | 8.1 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.0 (18 reviews) | 
| **Speech Analytics** | Not enough data | 6.7 (16 reviews) | 
| **Auto Dialer** | Not enough data | 7.0 (17 reviews) | 
| **IVR** | Not enough data | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | Not enough data | 6.6 (16 reviews) | 
| **Persistent Data** | Not enough data | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 6.7 (14 reviews) | 
| **Administrator Access** | Not enough data | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | Not enough data | 7.5 (20 reviews) | 
| **Session Recording** | Not enough data | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.2 (16 reviews) | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | 8.1/10 | 69 |
| **GoTo Connect** | N/A | N/A |

#### Functionality

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Ease Of Integration** | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | 8.0 (47 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | 8.1 (52 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Documentation** | 7.8 (58 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Feature Not Available | Not enough data | 
| **Professional Support** | 8.3 (64 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | 8.0/10 | 51 |
| **GoTo Connect** | 8.2/10 | 950 |

#### Platform Basics - VoIP Providers

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (52 reviews) | 
| **Call Management** | 9.3 (5 reviews) | 9.1 (59 reviews) | 
| **Network monitoring** | 6.9 (6 reviews) | 8.3 (51 reviews) | 
| **Integrations** | 8.3 (6 reviews) | 7.4 (54 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (48 reviews) | 
| **SIP trunking services** | 8.8 (7 reviews) | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Phone Calls** | 9.1 (44 reviews) | 9.2 (913 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (15 reviews) | 8.0 (397 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (17 reviews) | 7.8 (451 reviews) ✓ Verified | 
| **Screen Sharing** | 7.6 (16 reviews) | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (30 reviews) | 8.7 (652 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.9 (17 reviews) | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (25 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (26 reviews) | 

#### Access

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Software Pairing** | 7.8 (16 reviews) | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 7.2 (25 reviews) | 8.2 (504 reviews) | 
| **Individual Download** | 7.3 (16 reviews) | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Hold Music** | 7.0 (22 reviews) | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 7.5 (25 reviews) | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (44 reviews) | 9.1 (781 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Feature Not Available | 

#### Features

| Feature | Bandwidth | GoTo Connect | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Bandwidth (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Bandwidth | GoTo Connect | 
|---|---|---|
| **Small-Business** | 44.6% | 70.5% | 
| **Mid-Market** | 39.0% | 24.8% | 
| **Enterprise** | 16.3% | 4.7% | 

### By Industry

#### Bandwidth

- **Telecommunications:** 58.9%
- **Information Technology and Services:** 11.9%
- **Computer Software:** 8.4%
- **Internet:** 2.2%
- **Marketing and Advertising:** 2.2%
- **Consumer Services:** 2.0%
- **Financial Services:** 1.1%
- **Retail:** 1.1%
- **Hospital & Health Care:** 1.1%
- **Insurance:** 0.9%
- **Other:** 10.3%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

---
## Alternatives

### Alternatives to Bandwidth

- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (372 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (252 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4151 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

---
## Top Discussions

### Bandwidth

- Title: [What is CPaaS?](https://www.g2.com/discussions/cpaas) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "CPaaS stands for Communications Platforms as a Service. Typical CPaaS offerings include software APIs that allow for easy access to communications services..."
- Title: [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In short, owning and operating the network means Bandwidth customers have more control and a more scalable pricing structure compared to working with other..."
- Title: [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "While there are many small differences between the two vendors, the main differentiator between Bandwidth and Twilio lies in Bandwidth’s owned and operated..."
- Title: [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers...."
- Title: [Is support included?](https://www.g2.com/discussions/included-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email..."

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bandwidth-bandwidth-vs-goto-connect)