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Compare Bandwidth and GoTo Connect 
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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Bandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BandwidthGoTo Connect
Star Rating
(1,382)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both GoTo Connect and Bandwidth excel in phone call quality, with both receiving a perfect score of 9.1. However, GoTo Connect stands out with its superior desk-to-desk call feature, scoring 9.2 compared to Bandwidth's 9.0, indicating a slight edge in internal communication.
- Reviewers mention that GoTo Connect offers a more user-friendly experience, scoring 9.0 in ease of use, while Bandwidth follows closely with 8.8. This suggests that GoTo Connect may be more intuitive for new users, making it easier to navigate its features.
- G2 users highlight the quality of support as a strong point for Bandwidth, which scored 9.0 compared to GoTo Connect's 8.8. This indicates that Bandwidth may provide more responsive and effective customer service, which is crucial for businesses relying on these tools.
- Users on G2 report that Bandwidth shines in SIP trunking services, scoring 9.2, while GoTo Connect scored 7.5. This suggests that businesses looking for robust SIP trunking capabilities may find Bandwidth to be the better option.
- Reviewers mention that GoTo Connect has a more comprehensive set of automated attendants, scoring 9.0 compared to Bandwidth's 7.5. This feature can significantly enhance customer interaction and streamline call management for businesses.
- Users say that while both products have similar scores in conference calls (8.6), GoTo Connect's additional features like hold music (8.6) provide a more polished experience during group calls, which can be a deciding factor for businesses that frequently conduct meetings.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Bandwidth
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.9
328
9.0
1,121
Ease of Use
8.8
360
9.0
1,134
Ease of Setup
8.7
214
8.7
795
Ease of Admin
8.8
193
8.9
778
Quality of Support
9.0
326
8.8
1,096
Has the product been a good partner in doing business?
9.0
196
9.1
771
Product Direction (% positive)
8.9
321
8.4
1,086
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Functionality
8.1
53
|
Verified
Not enough data
8.0
46
|
Verified
Not enough data
8.1
52
|
Verified
Not enough data
Support
7.8
57
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
59
|
Verified
Not enough data
Platform Basics - VoIP Providers
8.7
5
8.5
48
9.2
6
9.0
49
6.9
6
8.5
48
8.3
6
7.5
47
8.3
5
9.1
46
8.8
7
8.0
46
Basic Communication
9.1
44
9.2
901
|
Verified
7.6
16
8.0
393
|
Verified
8.3
17
7.8
445
|
Verified
7.6
16
7.9
382
|
Verified
8.5
31
8.7
648
|
Verified
8.9
17
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
7.8
16
8.2
476
|
Verified
7.2
25
8.2
501
6.9
17
8.4
505
|
Verified
Advanced Features
7.0
23
8.6
729
|
Verified
7.6
26
9.0
688
|
Verified
9.3
44
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Bandwidth and GoTo Connect are categorized as VoIP Providers
Unique Categories
Bandwidth is categorized as Communication Platform as a Service (CPaaS)
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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