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Balto
Balto
(572)
4.8 out of 5
Balto
By Balto
Get a quote
Optimized for quick response
Outplay
Outplay
(269)
4.5 out of 5
Outplay
By Outplay HQ
At a Glance
Balto
Balto
Star Rating
(572)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Balto
Outplay
Outplay
Star Rating
(269)4.5 out of 5
Market Segments
Small-Business (61.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Outplay

Balto vs Outplay

When assessing the two solutions, reviewers found Balto easier to use, set up, and administer. Reviewers also preferred doing business with Balto overall.

  • Reviewers felt that Balto meets the needs of their business better than Outplay.
  • When comparing quality of ongoing product support, reviewers felt that Balto is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Balto over Outplay.
Pricing
Entry-Level Pricing
Balto
No pricing available
Outplay
No pricing available
Free Trial
Balto
No trial information available
Outplay
Free Trial is available
Ratings
Meets Requirements
9.5
410
8.5
203
Ease of Use
9.6
413
8.7
201
Ease of Setup
9.6
222
8.6
81
Ease of Admin
9.4
120
8.9
79
Quality of Support
9.6
398
9.0
199
Has the product been a good partner in doing business?
9.8
122
9.0
80
Product Direction (% positive)
9.8
376
9.3
187
Features by Category
AI Sales AssistantHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales EngagementHide 25 FeaturesShow 25 Features
Not enough data
8.1
150
Integrated Workflows
Not enough data
8.9
135
|
Verified
Not enough data
9.2
145
|
Verified
Not enough data
8.4
110
|
Verified
Not enough data
8.4
119
|
Verified
Not enough data
8.0
119
|
Verified
Not enough data
8.4
93
Not enough data
8.2
81
Repeatability and Reportability
Not enough data
8.2
95
|
Verified
Not enough data
8.6
119
|
Verified
Not enough data
8.6
120
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
62
AI and Automation
Not enough data
8.0
92
Not enough data
7.9
77
Not enough data
8.0
88
Not enough data
7.5
68
Not enough data
7.4
64
Generative AI
Not enough data
7.1
14
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
245
Not enough data
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Writing AssistantHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.5
174
Not enough data
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
168
Not enough data
9.6
163
Not enough data
9.5
165
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.4
128
Not enough data
Natural Language Generation (NLG)Hide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Email TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
107
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.4
100
Not enough data
8.3
94
Not enough data
8.1
77
Customizations
Not enough data
8.7
83
Not enough data
9.0
102
Not enough data
8.4
97
Not enough data
8.4
76
Not enough data
8.6
90
Generative AI
Not enough data
7.0
11
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
77
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.9
58
|
Verified
Not enough data
7.9
45
|
Verified
Not enough data
7.9
51
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
Not enough data
Contacts
Not enough data
8.2
65
|
Verified
Not enough data
8.0
47
|
Verified
Not enough data
8.2
65
|
Verified
Insights
Not enough data
8.3
65
|
Verified
Not enough data
8.2
64
|
Verified
Not enough data
7.8
43
|
Verified
Not enough data
8.9
69
|
Verified
Not enough data
8.0
60
|
Verified
Not enough data
Not enough data
Sales CoachingHide 16 FeaturesShow 16 Features
9.4
171
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto
Balto
Outplay
Outplay
Balto and Outplay share no categories
Unique Categories
Balto
Outplay
Reviews
Reviewers' Company Size
Balto
Balto
Small-Business(50 or fewer emp.)
23.6%
Mid-Market(51-1000 emp.)
49.7%
Enterprise(> 1000 emp.)
26.6%
Outplay
Outplay
Small-Business(50 or fewer emp.)
61.9%
Mid-Market(51-1000 emp.)
36.5%
Enterprise(> 1000 emp.)
1.5%
Reviewers' Industry
Balto
Balto
Insurance
50.7%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Outplay
Outplay
Computer Software
29.6%
Information Technology and Services
15.0%
Staffing and Recruiting
9.6%
Marketing and Advertising
9.6%
Financial Services
5.4%
Other
30.8%
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Balto
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Outplay
Outplay Alternatives
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Reply
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Salesloft
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Discussions
Balto
Balto Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
Marc B.
MB
Hi Adonis! Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
No questions.
1 Comment
Donnie O.
DO
Great applicationRead more
See all discussions
Outplay
Outplay Discussions
Monty the Mongoose crying
Outplay has no discussions with answers
See all discussions
Ask Balto a QuestionContact Balto
Ask Outplay a QuestionContact Outplay

Spotlight Categories

Add Product
Balto
Balto
Get a quote
Optimized for quick response
Outplay
Outplay