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my.SQM Auto QA
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At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Mid-Market (54.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Balto
Star Rating
(566)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Baltomy.SQM Auto QA
Star Rating
(270)4.5 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about my.SQM Auto QASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Balto excels in ease of use with a score of 9.6, while mySQM Auto QA trails behind at 8.8. Reviewers mention that Balto's intuitive interface allows for quick onboarding and minimal training time.
- Reviewers say that Balto's call analytics features, including Call Recording and Machine Learning, both score 9.4, indicating robust capabilities. In contrast, mySQM Auto QA does not provide specific ratings for these features, leading users to feel it may lack depth in call analysis.
- G2 users highlight Balto's superior quality assurance tools, particularly in Evaluation and Calibration, scoring 9.6 and 9.5 respectively. Users on G2 mention that mySQM Auto QA's scores of 9.0 and 8.6 suggest it may not offer the same level of detailed feedback and calibration options.
- Users say that Balto's performance in integrations is impressive, with a score of 9.5, allowing seamless connectivity with other tools. In comparison, mySQM Auto QA's score of 8.5 indicates potential limitations in integration capabilities, which could hinder workflow efficiency.
- Reviewers mention that Balto's generative AI features, particularly AI Text Generation, score 9.4, showcasing its advanced capabilities. Users report that mySQM Auto QA's score of 8.3 suggests it may not provide the same level of innovation in AI functionalities.
- Users report that Balto's quality of support is rated at 9.6, with many reviewers praising the responsiveness and helpfulness of the support team. In contrast, mySQM Auto QA's score of 9.0, while still good, indicates that users may not receive the same level of support experience.
Pricing
Entry-Level Pricing
Balto
No pricing availablemy.SQM Auto QA
mySQM™ Auto QA Demo Video Request
Free Trial
Request a mySQM™ Auto QA Demo Video. You will receive a password within one business day. Our demo will show you how Auto QA Scoring AI-powered solution delivers benchmarkable quality assurance and predictive customer satisfaction scores for every call, ensuring exceptional service delivery. There are four Auto QA Solution Demo Videos:
Quality Assurance
Agent Self-Coaching
Agent Self-Training
Rewards & Recognition.
Learn about SQM's prediction model, which uses standardized customer service metrics, AI, and regression analysis to predict a benchmarkable customer satisfaction score derived from a QA evaluation. Also, our QA CSat prediction model provides a high statistical correlation to CSat surveys, translating to a 95% success rate in predicting agent CSat in most cases.
SQM Group is a quality assurance specialist for helping call centers deliver great customer service. For our mySQM™ Auto QA software, our client's average ROI is 450%, and the payback period is less than 3 months.
- Auto QA Scoring
- Agent Benchmarking & Ranking
- Agent Self-Coaching
Free Trial
Balto
No trial information availablemy.SQM Auto QA
Free Trial is available
Ratings
Meets Requirements
9.5
408
9.1
192
Ease of Use
9.6
411
8.9
242
Ease of Setup
9.6
220
8.9
104
Ease of Admin
9.5
119
8.8
29
Quality of Support
9.6
396
9.1
178
Has the product been a good partner in doing business?
9.8
121
9.6
31
Product Direction (% positive)
9.8
374
9.0
195
Features by Category
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
9.3
200
Not enough data
9.4
217
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
164
9.0
170
9.5
162
8.7
168
9.5
159
8.9
173
Engagement
9.6
167
9.0
175
9.6
163
8.9
174
9.5
164
8.5
165
Performance
9.5
163
8.5
166
9.7
165
8.8
164
Generative AI
9.4
128
Feature Not Available
9.4
128
Feature Not Available
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and my.SQM Auto QA are categorized as Contact Center Quality Assurance
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Speech Analytics, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
my.SQM Auto QA has no unique categories
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
my.SQM Auto QA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.9%
Consumer Services
9.3%
Financial Services
5.0%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Insurance
47.5%
Hospital & Health Care
12.2%
Consumer Services
9.5%
Health, Wellness and Fitness
7.6%
Utilities
4.2%
Other
19.0%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
my.SQM Auto QA has no discussions with answers
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