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At a Glance
Market Segments
Small-Business (52.9% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Month
No pricing available
Avoma
Star Rating
(1,352)4.6 out of 5
Market Segments
Small-Business (52.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Avoma excels in Call Recording with a score of 9.5, which reviewers mention is crucial for maintaining high-quality customer interactions. In contrast, Observe.AI also scores 9.5 but users highlight its superior Call Analysis capabilities with a score of 9.2, making it a better choice for in-depth conversation insights.
- Reviewers mention that Avoma's Meeting Scheduling feature scores 8.5, which is appreciated for its user-friendly interface. However, users on G2 report that Observe.AI's Automated Scheduling feature, scoring 7.6, could use improvement, indicating a potential area where Avoma has the edge.
- G2 users highlight that Avoma's Quality of Support is rated at 9.3, with many reviewers saying that the support team is responsive and helpful. In comparison, Observe.AI also scores 9.3, but users report that the support experience can vary, suggesting that Avoma may provide a more consistent support experience.
- Users say that Avoma's AI Text Summarization feature scores 8.7, which is beneficial for quick insights. However, reviewers mention that Observe.AI's AI Text Summarization scores slightly higher at 9.1, indicating that it may offer more advanced summarization capabilities.
- Reviewers mention that Avoma's Training materials, particularly the Video Record feature, score 9.3, which is praised for its effectiveness in onboarding new users. Conversely, users on G2 report that Observe.AI's Coaching Materials score 8.5, suggesting that while useful, they may not be as comprehensive as Avoma's offerings.
- Users report that Avoma's Integrations score 8.7, which is appreciated for its compatibility with various platforms. In contrast, Observe.AI's Integrations score 9.0, indicating a broader range of supported applications, which users say enhances its functionality in diverse environments.
Pricing
Entry-Level Pricing
Avoma
Startup
$19.00
1 User Per Month
Unlimited AI Meeting Assistant and 1:1 Scheduler for small teams
- Automatic Video Recording
- Unlimited Real-time Transcription
- Advanced AI-generated Notes
Observe.AI
No pricing availableFree Trial
Avoma
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
9.1
1,081
8.8
185
Ease of Use
9.0
1,095
9.2
185
Ease of Setup
8.8
390
9.0
108
Ease of Admin
9.0
276
9.2
91
Quality of Support
9.3
874
9.2
181
Has the product been a good partner in doing business?
9.4
283
9.3
93
Product Direction (% positive)
9.5
1,050
9.7
177
Features by Category
Lead Facilitation
8.0
142
Not enough data
7.8
146
Not enough data
8.2
154
Not enough data
8.5
149
Not enough data
Organization
8.3
147
Not enough data
8.5
151
Not enough data
8.7
160
Not enough data
Performance Analysis
8.6
171
Not enough data
8.8
168
Not enough data
Sales Analysis
Feature Not Available
Not enough data
7.8
157
Not enough data
Generative AI
8.7
115
Not enough data
9.1
116
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.4
501
9.5
43
8.3
405
8.9
44
8.7
457
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
8.5
276
9.3
40
8.2
481
8.7
42
8.4
435
9.1
43
Generative AI
9.0
159
8.9
17
Agentic AI - Conversation Intelligence
8.7
9
Not enough data
8.1
9
Not enough data
8.7
9
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Matching
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Routing
7.6
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
Platform Operations
8.0
9
Not enough data
7.0
9
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.0
9
Not enough data
8.3
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
7.2
15
Not enough data
8.3
16
Not enough data
8.3
15
Not enough data
8.0
14
Not enough data
7.1
15
Not enough data
7.4
13
Not enough data
7.3
14
Not enough data
CRM Data Enrichment
8.9
14
Not enough data
8.1
13
Not enough data
9.3
14
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
Account Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
14
Not enough data
8.3
13
Not enough data
Feature Not Available
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.3
54
Not enough data
9.0
60
Not enough data
8.7
60
Not enough data
8.8
58
Not enough data
8.2
48
Not enough data
Branding & Customizatio
8.4
55
Not enough data
8.3
54
Not enough data
8.2
47
Not enough data
Automatic Rules & Configurations
8.5
56
Not enough data
8.6
57
Not enough data
8.3
53
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
24
Meeting Prep - AI Meeting Assistants
8.0
203
Not enough data
8.1
196
Not enough data
7.6
190
Not enough data
Meeting Automation - AI Meeting Assistants
9.0
201
Not enough data
8.3
199
Not enough data
8.2
194
Not enough data
Meeting Insights - AI Meeting Assistants
8.2
195
Not enough data
7.9
194
Not enough data
8.7
197
Not enough data
Accessibility - AI Meeting Assistants
7.4
187
Not enough data
8.4
196
Not enough data
8.0
185
Not enough data
Agentic AI - AI Meeting Assistants
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.4
69
Not enough data
7.8
78
Not enough data
6.5
63
Not enough data
7.4
66
Not enough data
Personalization
7.7
77
Not enough data
7.8
73
Not enough data
8.7
90
Not enough data
8.2
77
Not enough data
Administrative
8.8
101
Not enough data
8.4
85
Not enough data
8.4
87
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
164
Not enough data
8.5
170
Not enough data
8.3
146
Not enough data
9.3
199
Not enough data
Feedback
9.0
175
Not enough data
8.5
141
Not enough data
8.6
127
Not enough data
8.1
116
Not enough data
8.5
135
Not enough data
8.5
125
Not enough data
8.1
107
Not enough data
Generative AI
8.8
70
Not enough data
Action Item Detection - AI Note-taking Software
8.3
8
Not enough data
8.8
8
Not enough data
Automatic Transcription - AI Note-taking Software
8.1
8
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.5
8
Not enough data
Language & Accent Support - AI Note-taking Software
7.9
8
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.3
8
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.5
8
Not enough data
Searchable Note Archives - AI Note-taking Software
8.1
7
Not enough data
Speaker Identification - AI Note-taking Software
9.0
8
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Pre-Meeting Tools
8.2
294
Not enough data
8.5
335
Not enough data
8.6
346
Not enough data
Meeting Tools
8.9
402
Not enough data
8.9
447
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Post-Meeting Tools
8.2
248
Not enough data
8.4
305
Not enough data
8.8
393
Not enough data
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avoma and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Avoma
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
29.8%
Marketing and Advertising
19.6%
Information Technology and Services
13.7%
Construction
3.7%
Financial Services
3.1%
Other
30.1%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
How do I learn to better navigate the website?
1 Comment
AG
Good experienceRead more
What is Avoma used for?
1 Comment
SA
Avoma helps save time, improve meeting productivity, capture insights, and support better sales & customer success outcomes.Read more
Avoma has no more discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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