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Compare Avaya Experience Platform and GoTo Connect 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformGoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user satisfaction, reflected in its higher overall ratings and a robust number of recent reviews. Users appreciate its excellent sound quality and the ease of setup, making it a go-to choice for businesses looking for a reliable communication tool.
- Users say that Avaya Experience Platform offers a flexible and feature-rich solution, particularly for enterprise-level needs. Reviewers highlight its robust features and the platform's ability to integrate well with existing systems, making it a strong contender for larger organizations.
- According to verified reviews, GoTo Connect stands out for its user-friendly interface and strong support team. Many users mention how helpful the support team is, which significantly eases the implementation process and helps businesses adapt to ongoing changes.
- Reviewers mention that while Avaya Experience Platform is a late entrant in the CCAAS market, it still provides a competent solution with features that are on par with established competitors. Users appreciate its flexibility and mobility, which are crucial for modern business environments.
- G2 reviewers highlight that GoTo Connect is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. Its customization features and mobile app support are frequently praised, making it an ideal choice for teams on the go.
- Users report that Avaya Experience Platform has a strong focus on voice capabilities, with high ratings in this area. Reviewers note its session routing and queuing features as particularly effective, which can enhance customer interactions and improve overall service quality.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Avaya Experience Platform
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
8.6
132
9.0
1,124
Ease of Use
8.4
131
9.0
1,137
Ease of Setup
7.5
34
8.7
798
Ease of Admin
7.8
33
8.9
778
Quality of Support
8.2
118
8.8
1,099
Has the product been a good partner in doing business?
7.9
32
9.1
771
Product Direction (% positive)
7.1
129
8.4
1,089
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
9.3
15
|
Verified
8.8
19
8.9
11
6.5
16
8.1
15
|
Verified
6.4
18
7.7
10
7.6
17
8.2
14
|
Verified
6.5
16
Generative AI
Not enough data
7.6
12
Functions
8.6
34
|
Verified
8.6
20
8.9
34
8.5
17
8.9
31
|
Verified
8.4
17
8.8
15
|
Verified
7.1
15
8.1
16
7.4
16
8.9
14
|
Verified
8.1
16
8.9
14
|
Verified
6.9
15
9.3
14
|
Verified
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
8.3
27
|
Verified
7.2
13
8.7
27
|
Verified
8.8
20
8.6
31
|
Verified
7.9
19
8.6
12
|
Verified
8.4
15
8.8
13
|
Verified
7.7
15
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
50
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
Not enough data
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
Not enough data
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Advanced Features
Not enough data
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Avaya Experience Platform and GoTo Connect are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, VoIP Providers, and Customer Communications Management
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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