Top 10 Avaya Experience Platform Alternatives & Competitors

Top 10 Alternatives to Avaya Experience Platform Recently Reviewed By G2 Community

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NiCE CXone Mpower
By NiCE
4.3/5
(1,726)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Avaya Experience Platform, NiCE CXone Mpower is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
Customer Self-Service

Genesys Cloud CX
By Genesys
4.4/5
(1,488)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Avaya Experience Platform, Genesys Cloud CX is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(576)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Avaya Experience Platform, Five9 Intelligent Cloud Contact Center Platform is:
Easier to do business with
Easier to set up
Easier to admin
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
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Amazon Connect
By Amazon Web Services (AWS)
4.4/5
(69)
Product Description
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
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Reviewers say compared to Avaya Experience Platform, Amazon Connect is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics

3CX
By 3CX
4.4/5
(516)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Avaya Experience Platform, 3CX is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center

Sprinklr Service
By Sprinklr
4.3/5
(709)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Avaya Experience Platform, Sprinklr Service is:
Easier to do business with
More expensive
Easier to set up
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
Customer Self-Service

Aircall
By Aircall
4.4/5
(1,475)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Avaya Experience Platform, Aircall is:
Easier to set up
Easier to admin
More usable
Categories in common with Avaya Experience Platform:
Contact Center

Ozonetel
By Ozonetel
4.6/5
(617)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Reviewers say compared to Avaya Experience Platform, Ozonetel is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with Avaya Experience Platform:
Contact Center
Speech Analytics
Customer Self-Service

Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,664)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Avaya Experience Platform, Zendesk for Customer Service - AC is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with Avaya Experience Platform:
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers