Top 10 Avaya Experience Platform Alternatives & Competitors

Top 10 Alternatives to Avaya Experience Platform Recently Reviewed By G2 Community

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Show More
Reviewers say compared to Avaya Experience Platform, NiCE CXone Mpower is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
Customer Self-Service

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Show More
Reviewers say compared to Avaya Experience Platform, Genesys Cloud CX is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(596)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Show More
Reviewers say compared to Avaya Experience Platform, Five9 Intelligent Cloud Contact Center Platform is:
Easier to do business with
Easier to set up
Easier to admin
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.
Create a Free Account

Amazon Connect
By Amazon Web Services (AWS)
4.5/5
(74)
Product Description
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Show More
Reviewers say compared to Avaya Experience Platform, Amazon Connect is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics

3CX
By 3CX
4.4/5
(531)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Show More
Reviewers say compared to Avaya Experience Platform, 3CX is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Avaya Experience Platform:
Contact Center

Sprinklr Service
By Sprinklr
4.3/5
(724)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Show More
Reviewers say compared to Avaya Experience Platform, Sprinklr Service is:
More expensive
Easier to do business with
Easier to set up
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
Customer Self-Service

Aircall
By Aircall
4.4/5
(1,534)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Show More
Reviewers say compared to Avaya Experience Platform, Aircall is:
Easier to set up
Easier to admin
More usable
Categories in common with Avaya Experience Platform:
Contact Center

Ozonetel
By Ozonetel
4.6/5
(623)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Show More
Reviewers say compared to Avaya Experience Platform, Ozonetel is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with Avaya Experience Platform:
Contact Center
Speech Analytics
Customer Self-Service

8x8 Contact Center
By 8x8
4.1/5
(238)
Product Description
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
Show More
Reviewers say compared to Avaya Experience Platform, 8x8 Contact Center is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with Avaya Experience Platform:
Contact Center Workforce
Contact Center
Speech Analytics
Customer Self-Service

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More