Compare Avaya Unified Communications and CloudTalk 
Featured Products
At a Glance
Market Segments
Enterprise (60.5% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User Per Year
Avaya Unified Communications
Star Rating
(42)4.2 out of 5
Market Segments
Enterprise (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Unified CommunicationsCloudTalk
Star Rating
(1,747)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users say that Avaya Unified Communications excels in call clarity and customizable settings, with one reviewer noting, "I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls." This focus on quality communication is a significant advantage for businesses prioritizing effective voice interactions.
- Reviewers mention that CloudTalk stands out for its user-friendly interface, describing it as "easy to use" and "clean." This simplicity can be particularly beneficial for small businesses looking for a straightforward solution without the complexity often associated with traditional call center systems.
- According to verified reviews, Avaya Unified Communications is praised for its quick implementation process, with users highlighting its "ease of implementation and intuitive way of handling." This can be a crucial factor for enterprises needing to deploy solutions rapidly across large teams.
- G2 reviewers report that CloudTalk offers impressive features like emotion tracking and call summaries, which enhance the overall call experience. One user noted, "It can track emotions, it gives you a brief of the call," indicating that these capabilities can provide valuable insights for customer interactions.
- Users highlight that while Avaya Unified Communications is well-suited for larger enterprises, it may not cater as effectively to the needs of smaller businesses. In contrast, CloudTalk's design and features are tailored to small business environments, making it a more fitting choice for that market segment.
- Reviewers mention that CloudTalk's dashboard provides clear visibility into call activity and performance, which is essential for managing call center operations. Users appreciate the intuitive layout that allows agents to onboard quickly, making it a strong contender for businesses looking to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Avaya Unified Communications
No pricing availableCloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Avaya Unified Communications
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.1
30
8.7
1,508
Ease of Use
8.7
30
9.1
1,537
Ease of Setup
7.8
12
8.9
1,147
Ease of Admin
9.1
11
8.9
633
Quality of Support
8.4
29
8.8
1,370
Has the product been a good partner in doing business?
8.9
12
8.9
634
Product Direction (% positive)
6.9
30
8.8
1,459
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Automation
Not enough data
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
Not enough data
9.0
709
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Generative AI
Not enough data
7.6
280
Functions
Not enough data
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
536
|
Verified
Not enough data
8.4
526
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
166
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
Not enough data
8.5
587
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.7
644
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Collaboration Tools
8.9
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
8.0
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
Not enough data
Not enough data
Software Type
8.5
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
231
Not enough data
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
Not enough data
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Insights
Not enough data
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.3
5
Not enough data
9.0
7
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
5
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.7
5
Not enough data
Categories
Categories
Shared Categories
Avaya Unified Communications and CloudTalk are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
Avaya Unified Communications is categorized as Video Conferencing and UCaaS Platforms
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Avaya Unified Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Insurance
10.5%
Information Technology and Services
7.9%
Utilities
5.3%
Banking
5.3%
Other
60.5%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.0%
Financial Services
5.0%
Education Management
4.4%
Other
65.0%
Discussions
Avaya Unified Communications has no discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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