G2 reviewers report that Atera excels in providing a centralized platform for managing alerts and remote sessions, which helps users stay ahead of potential issues. This feature is particularly beneficial for those managing numerous endpoints, as highlighted by users who appreciate the ease of monitoring and automation.
Users say Naverisk offers a highly reliable and fully featured solution that is intuitive for new staff, making it easy to adopt with minimal training. This is a significant advantage for companies looking to onboard new team members quickly and efficiently.
Reviewers mention that Atera's implementation process is quick and straightforward, allowing users to get up to speed rapidly. This is reinforced by feedback praising the tool's ability to streamline ticket management and alert coordination.
According to verified reviews, Naverisk shines in customer support, with users noting that the team is responsive and open to feedback, leading to meaningful product improvements. This level of support can be crucial for businesses that rely on timely assistance.
G2 reviewers highlight that while Atera has a strong overall satisfaction score, some users feel it may not fully meet their specific workflow needs, indicating potential configuration challenges. This suggests that while Atera is powerful, it may require more customization for certain users.
Users report that Naverisk's cloud deployment is a significant advantage, providing a quick time to value. However, the limited number of recent reviews compared to Atera may indicate a smaller user base, which could affect the breadth of feedback and community support available.
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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