Users report that Atera excels in ease of use with a score of 9.2, making it a preferred choice for small businesses looking for a straightforward ticket creation user experience, while Nagios Network Analyzer, with a score of 8.4, is noted for its more complex interface that may require additional training.
Reviewers mention that Atera's performance monitoring capabilities are rated at 8.8, which is slightly lower than Nagios Network Analyzer's impressive score of 9.4, indicating that Nagios offers more robust performance insights and alerting features that users find beneficial for network management.
G2 users highlight Atera's strong asset management features, scoring 8.3, which include effective hardware and software asset inventory tools. In contrast, Nagios Network Analyzer, while scoring well in performance logging, does not provide the same level of asset management functionality, leading to some user dissatisfaction.
Users on G2 report that Atera's ticketing system is well-integrated with its workflow management, scoring 8.4, which enhances the overall user experience. Conversely, Nagios Network Analyzer's ticketing features are perceived as less intuitive, with users mentioning challenges in ticket prioritization and notifications.
Reviewers mention that Atera's quality of support is rated at 9.0, reflecting a strong commitment to customer service, while Nagios Network Analyzer's support, rated at 7.4, has received feedback indicating slower response times and less comprehensive assistance.
Users say that Atera's remote monitoring capabilities are rated at 9.1, which is crucial for IT teams managing multiple endpoints, while Nagios Network Analyzer, although strong in alerting, does not match Atera's ease of remote access and monitoring, leading to a preference for Atera among users needing efficient management tools.
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
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Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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