Users report that Intel AMT excels in Remote Monitoring with a score of 9.1, allowing IT teams to effectively oversee devices, while Atera, although strong, scores slightly lower at 8.2 in Asset Tracking, indicating a more robust monitoring capability in Intel AMT.
Reviewers mention that Atera shines in Ease of Use with a score of 9.2, making it more user-friendly for small businesses compared to Intel AMT's score of 8.0, which can be a deciding factor for teams looking for a straightforward interface.
G2 users highlight Atera's superior Quality of Support with a score of 9.0, while Intel AMT's score of 7.6 suggests that users may experience more challenges in obtaining timely assistance, which is crucial for operational efficiency.
Users on G2 report that Atera's Ticketing System is highly effective, scoring 8.4, whereas Intel AMT's ticket management features are less robust, indicating that Atera may be better suited for organizations that rely heavily on ticketing for issue resolution.
Reviewers mention that Intel AMT's Device Management capabilities score 8.9, showcasing its strength in managing devices remotely, while Atera's score of 8.1 suggests it may not be as comprehensive in this area, appealing to users who prioritize device control.
Users say that Atera's Automation features score 8.6, which enhances operational efficiency, while Intel AMT's lower score in similar functionalities indicates that Atera may provide a more streamlined experience for automating routine tasks.
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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