Compare AskNicely and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
AskNicely
Star Rating
(1,050)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user-friendliness, with many users appreciating how easy it is to send surveys and gather responses efficiently. One user highlighted that the surveys are sent directly to clients at random, making them easy to read and follow.
- Users say that Qualtrics Customer Experience offers impressive flexibility and depth, allowing for highly customized surveys with advanced logic. Reviewers have noted the platform's ability to implement complex survey logic, which enhances the overall data collection process.
- According to verified reviews, AskNicely stands out for its advanced reporting capabilities, such as Spotlight View and Trend Report, which users find invaluable for analyzing customer feedback and trends over time.
- Reviewers mention that Qualtrics provides strong analytics and reporting features, making it easy to collect and act on customer experience data across multiple touchpoints. This capability is particularly beneficial for organizations looking to gain deep insights into customer feedback.
- G2 reviewers highlight that AskNicely's new AI features, including insights and prompts, have significantly improved the feedback solicitation process, making it easier for users to review and act on customer input.
- Users report that while Qualtrics offers robust multi-language support and integration options, some find the platform's complexity can be a barrier to quick setup and ease of use compared to AskNicely, which is praised for its straightforward onboarding experience.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
AskNicely
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.3
884
8.6
600
Ease of Use
9.4
899
8.4
603
Ease of Setup
9.2
582
7.6
360
Ease of Admin
9.3
569
7.9
349
Quality of Support
9.4
794
8.5
567
Has the product been a good partner in doing business?
9.5
560
8.5
341
Product Direction (% positive)
9.1
885
8.6
577
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.7
217
9.1
111
9.5
192
8.8
108
9.0
173
8.8
105
8.3
161
7.7
60
Customization
8.7
170
8.4
94
8.2
147
8.4
101
8.4
150
8.6
94
8.6
148
8.4
91
Generative AI
8.5
116
8.3
11
8.6
118
7.7
11
Agentic AI - Experience Management
7.6
12
Not enough data
7.9
14
8.0
5
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.3
92
Not enough data
8.6
99
Not enough data
8.3
118
Feedback Analysis
Not enough data
8.3
102
Not enough data
8.3
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
94
Not enough data
9.0
121
Not enough data
8.4
82
Not enough data
8.7
85
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.3%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
When will AskNicely have integration with Zoho CRM?
1 Comment
AW
Hi Lou,
You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked...Read more
How do I see who is leaving the review?
1 Comment
JM
Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
