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Compare Aircall and Avaya Experience Platform 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Enterprise (52.6% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAvaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user-friendliness, with many users highlighting its intuitive interface that allows for easy navigation and quick calling capabilities. In contrast, while Avaya Experience Platform is noted for its robust features, some users mention that it can be less straightforward to use, despite its flexibility and mobility.
- Users say that Aircall's implementation process is smooth and efficient, with a high ease of setup score reflecting this experience. On the other hand, Avaya Experience Platform, while offering a competent solution, has received feedback indicating that some users face challenges during the setup phase, which can be a hurdle for new adopters.
- Reviewers mention that Aircall's support quality is consistently rated highly, with users appreciating the responsiveness and helpfulness of the support team. In comparison, Avaya Experience Platform also has a solid support reputation, but some users feel that there is room for improvement in this area.
- According to verified reviews, Aircall stands out for its advanced AI features that enhance the overall calling experience, making it a reliable choice for customer service operations. Avaya Experience Platform, while offering a strong feature set, is sometimes seen as lagging behind in terms of innovative enhancements that could streamline user experience.
- G2 reviewers highlight that Aircall is particularly well-suited for small businesses, with a pricing structure that is accessible and competitive. In contrast, Avaya Experience Platform is more commonly utilized by enterprise-level organizations, which may limit its appeal for smaller teams looking for cost-effective solutions.
- Users report that both platforms provide solid voice quality, but Aircall's overall performance in this area is frequently praised for its reliability and speed. Avaya Experience Platform also delivers good voice capabilities, yet some users feel that it may not match the seamless experience offered by Aircall.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Avaya Experience Platform
No pricing availableFree Trial
Aircall
Free Trial is available
Avaya Experience Platform
No trial information availableRatings
Meets Requirements
8.8
1,215
8.6
132
Ease of Use
9.2
1,228
8.4
131
Ease of Setup
8.9
702
7.5
34
Ease of Admin
8.7
449
7.8
33
Quality of Support
8.6
1,125
8.2
118
Has the product been a good partner in doing business?
8.2
437
7.9
32
Product Direction (% positive)
8.8
1,177
7.1
129
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
587
|
Verified
9.3
15
|
Verified
Feature Not Available
8.9
11
Feature Not Available
8.1
15
|
Verified
8.1
368
7.7
10
7.9
440
|
Verified
8.2
14
|
Verified
Generative AI
7.8
236
Not enough data
Functions
8.8
566
|
Verified
8.6
34
|
Verified
8.7
549
|
Verified
8.9
34
8.8
536
|
Verified
8.9
31
|
Verified
Feature Not Available
8.8
15
|
Verified
8.7
473
|
Verified
8.1
16
8.9
494
|
Verified
8.9
14
|
Verified
8.8
516
|
Verified
8.9
14
|
Verified
8.8
473
|
Verified
9.3
14
|
Verified
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
561
|
Verified
8.3
27
|
Verified
8.9
564
|
Verified
8.7
27
|
Verified
8.8
586
|
Verified
8.6
31
|
Verified
9.1
511
|
Verified
8.6
12
|
Verified
Feature Not Available
8.8
13
|
Verified
Workforce Management
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
19
Not enough data
8.9
19
Not enough data
8.6
18
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
350
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Not enough data
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Advanced Features
8.1
268
Not enough data
Feature Not Available
Not enough data
8.8
303
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
450
Not enough data
8.7
403
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
48
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.7
420
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Avaya Experience Platform are categorized as Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Avaya Experience Platform has no discussions with answers
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