# Aircall vs Avaya Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many users highlighting its **intuitive interface** and ease of use for both inbound and outbound calls. In contrast, while Avaya Experience Platform is noted for its **robust features** , some users find it less straightforward, mentioning that it can be complicated at times.
- **Users say** that Aircall's setup process is incredibly quick and simple, often taking just seconds to get started. This is a significant advantage for teams looking to implement a solution without extensive downtime. On the other hand, Avaya Experience Platform, while offering a comprehensive feature set, has received feedback indicating that its setup can be more challenging.
- **Reviewers mention** that Aircall's integration capabilities with popular CRM systems like Salesforce and HubSpot enhance productivity and streamline workflows. Avaya Experience Platform, while also offering integrations, is perceived as less flexible in this area, which may limit its appeal for businesses heavily reliant on CRM tools.
- **According to verified reviews** , Aircall's support quality is consistently rated highly, with users appreciating the responsiveness and helpfulness of the support team. In comparison, Avaya Experience Platform has received mixed feedback regarding support, with some users expressing a desire for more timely assistance.
- **G2 reviewers highlight** that Aircall's mobile app seamlessly connects with its desktop version, allowing for a smooth transition between devices. This feature is particularly praised for enhancing user experience. Avaya Experience Platform, while offering strong mobile capabilities, does not receive the same level of acclaim for its mobile integration.
- **Users report** that both platforms provide strong voice quality, but Aircall's overall user satisfaction is higher, as reflected in its G2 Score. This suggests that while Avaya Experience Platform has solid performance, Aircall's combination of ease of use and effective support makes it a more favorable choice for many users.



| | Aircall | Avaya Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,593 | 181 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Enterprise (52.6% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | No pricing available | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Avaya Contact Center

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

---
## Ratings Comparison
| Rating | Aircall | Avaya Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1276 reviews) | 8.6 (132 reviews) | 
  | **Ease of Use** | 9.2 (1291 reviews) | 8.4 (131 reviews) | 
  | **Ease of Setup** | 8.9 (766 reviews) | 7.5 (34 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 7.8 (33 reviews) | 
  | **Quality of Support** | 8.6 (1183 reviews) | 8.2 (118 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 7.9 (32 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1226 reviews) | 7.1 (129 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Avaya Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 8 |
| **Avaya Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Call Recording** | 10.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.8 (7 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 780 |
| **Avaya Contact Center** | 8.6/10 | 46 |

#### Channels

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Voice** | 9.3 (636 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 8.9 (11 reviews) | 
| **Web Chat** | Feature Not Available | 8.1 (15 reviews) ✓ Verified | 
| **Mobile SMS** | 8.1 (375 reviews) | 7.7 (10 reviews) | 
| **Email** | 7.9 (443 reviews) ✓ Verified | 8.2 (14 reviews) ✓ Verified | 

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | 

#### Functions

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Session Routing** | 8.8 (572 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 
| **Session Queuing** | 8.7 (555 reviews) ✓ Verified | 8.9 (34 reviews) | 
| **Concurrent Calling** | 8.8 (539 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | 8.1 (16 reviews) | 
| **IVR** | 8.9 (496 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (518 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 
| **Persistent Data** | 8.8 (478 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (118 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (568 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.8 (601 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | 
| **Session Recording** | 9.1 (524 reviews) ✓ Verified | 8.6 (12 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.8 (13 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | 7.9/10 | 5 |

#### Workforce Management

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 7.7 (5 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 7.3 (5 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | 7.3 (5 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.3 (5 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | 8.7 (5 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Avaya Contact Center** | N/A | N/A |

#### Platform

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | 
| **IVR** | 8.8 (206 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | 

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 383 |
| **Avaya Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Phone Calls** | 8.9 (363 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Avaya Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 
| **Generate Location** | 8.7 (403 reviews) | Not enough data | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (454 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Personalization** | 8.9 (436 reviews) | Not enough data | 
| **Information Locater** | 8.7 (418 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Notes** | 8.6 (434 reviews) | Not enough data | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (364 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Avaya Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Avaya Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Aircall (8):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Avaya Contact Center (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Avaya Contact Center | 
|---|---|---|
| **Small-Business** | 54.6% | 13.8% | 
| **Mid-Market** | 41.6% | 33.6% | 
| **Enterprise** | 3.8% | 52.6% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.1%
- **Consumer Services:** 6.3%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 3.0%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.1%

#### Avaya Contact Center

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
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### Alternatives to Avaya Contact Center

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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)

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## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Avaya Contact Center

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-avaya-contact-center)