Compare Salesforce Service Cloud Software and ipSCAPE 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Starting at $89.00 1 Seats Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,232)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansipSCAPE
Star Rating
(28)4.8 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $89.00 1 Seats Per Month
Learn more about ipSCAPESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ipSCAPE. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet evolving business needs, making it a strong choice for mid-market companies.
- Users say that ipSCAPE shines in its ease of navigation and call monitoring capabilities. Reviewers highlight its ability to provide accurate insights into call handling times and waiting calls, which helps businesses manage their operations effectively, particularly in small business environments.
- According to verified reviews, Salesforce Service Cloud has a robust implementation process, with many users noting that it is quick to get started. This is complemented by features that allow for easy integration of contacts from various vendors, enhancing overall productivity.
- Reviewers mention that while ipSCAPE offers strong support and ease of use, it lacks the extensive feature set and customization options that Salesforce Service Cloud provides. Users have expressed a desire for more advanced functionalities that can cater to complex workflows.
- Users highlight that Salesforce Service Cloud's reporting and dashboard capabilities are particularly strong, allowing teams to generate insightful analytics that drive decision-making. This feature is often praised for its ability to adapt to the specific needs of a business.
- G2 reviewers note that ipSCAPE's support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. However, the overall market presence and user base of Salesforce Service Cloud provide a more comprehensive community and resource network for troubleshooting and best practices.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
ipSCAPE
Free Trial is available
Ratings
Meets Requirements
8.6
2,803
9.8
20
Ease of Use
8.4
5,391
9.8
21
Ease of Setup
7.9
4,146
Not enough data
Ease of Admin
8.2
1,536
Not enough data
Quality of Support
8.3
2,578
9.8
20
Has the product been a good partner in doing business?
8.7
1,517
Not enough data
Product Direction (% positive)
8.3
2,757
10.0
24
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1252
|
Verified
Not enough data
8.3
1163
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1049
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
60
Not enough data
8.4
58
Not enough data
8.3
61
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1211
|
Verified
Not enough data
8.1
854
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
695
|
Verified
Not enough data
8.3
621
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1168
|
Verified
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
10.0
6
8.7
67
10.0
6
8.7
69
10.0
6
Engagement
8.8
68
10.0
6
8.8
68
10.0
6
8.8
68
10.0
6
Performance
8.7
69
10.0
6
8.8
68
10.0
6
Generative AI
7.7
59
Feature Not Available
8.0
60
Not enough data
Channels
7.4
275
9.9
12
7.3
269
9.7
12
7.9
273
9.7
11
7.3
266
9.7
11
8.8
280
9.7
10
Generative AI
7.0
217
Not enough data
Functions
7.9
269
9.7
11
8.0
266
9.7
10
7.6
258
9.7
10
7.2
254
9.7
10
7.2
256
9.7
10
7.2
259
9.7
10
7.7
259
9.7
10
8.0
258
9.7
10
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
10.0
13
8.5
260
9.9
13
8.5
258
10.0
11
7.7
247
9.8
11
7.7
252
9.9
12
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Feature Not Available
7.7
107
Feature Not Available
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
594
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and ipSCAPE are categorized as Contact Center Quality Assurance, Live Chat, Contact Center, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Customer Service Automation
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ipSCAPE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Consumer Services
71.4%
Financial Services
28.6%
‐
‐
‐
Other
0.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
ipSCAPE has no discussions with answers
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