Compare Agentforce 360 Platform (formerly Salesforce Platform) and Appian 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (58.1% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
No pricing available
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansAppian
Star Rating
(487)4.5 out of 5
Market Segments
Enterprise (58.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AppianSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both Appian and Salesforce Platform have strong user satisfaction ratings, Salesforce stands out with a significantly higher overall G2 Score, indicating a broader acceptance and reliability among users. This is reflected in the extensive feedback praising Salesforce's powerful CRM capabilities and its ability to provide historical data for better client engagement.
- Users say that Appian excels in managing complex workflows, with recent feedback highlighting its advanced features like AI copilot and RPA, making it suitable for organizations with intricate business processes. However, some users feel that it may not be as intuitive for simpler tasks compared to Salesforce.
- Reviewers mention that Salesforce Platform is particularly user-friendly for non-developers, allowing business analysts to quickly build applications and automate workflows without deep coding knowledge. This flexibility is a significant advantage for teams looking to accelerate project timelines.
- According to verified reviews, both platforms offer solid support and ease of administration, but Salesforce's extensive online learning resources and community support are frequently highlighted as a major benefit, helping users to maximize their use of the platform.
- Users appreciate Appian's focus on dynamic infrastructure scaling and its ability to handle heavy data paths, which is crucial for enterprises with strict audit requirements. However, some users have noted that Salesforce's customization options and cloud-based access provide a more versatile solution for mid-market businesses.
- G2 reviewers highlight that while both platforms have similar star ratings, the sheer volume of recent reviews for Salesforce indicates a more active user base, suggesting that it may be better suited for organizations looking for a well-supported and widely adopted solution.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Appian
No pricing availableFree Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
Appian
Free Trial is available
Ratings
Meets Requirements
8.9
2,355
8.5
284
Ease of Use
8.5
3,121
8.7
341
Ease of Setup
8.4
1,899
8.5
282
Ease of Admin
8.5
801
8.5
228
Quality of Support
8.5
2,102
8.5
277
Has the product been a good partner in doing business?
8.8
796
8.8
231
Product Direction (% positive)
8.7
2,320
9.0
273
Features by Category
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Automation Building
Not enough data
8.6
38
|
Verified
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.3
39
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.3
33
Bot Management & Execution
Not enough data
8.5
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.5
31
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.7
40
|
Verified
Intelligent Automation
Not enough data
8.5
32
|
Verified
Not enough data
8.1
28
|
Verified
Not enough data
8.0
29
|
Verified
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Digital Workflows
Not enough data
8.7
69
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.8
64
|
Verified
Forms
Not enough data
8.5
65
|
Verified
Not enough data
8.3
65
|
Verified
Not enough data
8.5
65
|
Verified
Automation
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.3
65
|
Verified
Not enough data
7.6
56
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Process Management
Not enough data
8.0
9
Not enough data
7.8
10
Not enough data
7.8
10
Not enough data
7.5
10
Process Analysis
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
7.8
9
Automation
Not enough data
7.1
8
Not enough data
7.3
8
Generative AI
Not enough data
8.3
6
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
75
Not enough data
8.5
70
Not enough data
8.7
69
Not enough data
8.5
69
Not enough data
Data Control
8.5
68
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
25
Not enough data
8.8
25
Not enough data
8.4
25
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Generative AI
Not enough data
7.7
55
Not enough data
7.7
54
Process Management
Not enough data
8.5
157
Not enough data
8.4
155
Not enough data
8.4
156
Not enough data
7.8
123
Not enough data
8.4
136
Not enough data
8.0
120
Not enough data
8.2
121
Customization
Not enough data
7.6
154
Not enough data
8.8
165
Not enough data
8.5
155
Not enough data
8.1
153
Not enough data
8.6
167
Collaboration
Not enough data
8.3
161
Not enough data
8.3
160
Not enough data
8.5
167
Not enough data
8.7
160
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
8.5
129
Functionality - Process Orchestration
Not enough data
7.7
14
Not enough data
9.0
14
Not enough data
9.2
15
Not enough data
9.3
16
Not enough data
8.6
14
Integration & Adaptability - Process Orchestration
Not enough data
8.3
15
Not enough data
9.0
15
Not enough data
9.0
15
Not enough data
8.2
15
Not enough data
9.0
14
Not enough data
8.5
14
Not enough data
8.5
14
Not enough data
8.8
15
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.6
236
7.8
138
|
Verified
8.6
236
7.9
141
|
Verified
8.7
257
8.0
147
|
Verified
8.7
247
8.3
117
8.9
273
9.0
154
|
Verified
Data Control
8.9
267
8.2
146
|
Verified
8.9
269
8.4
145
|
Verified
9.2
267
8.8
147
|
Verified
Publishing
8.9
243
8.7
155
|
Verified
8.9
255
8.7
150
|
Verified
8.9
239
8.5
151
|
Verified
Agentic AI - Low-Code Development Platforms
9.1
48
8.0
11
9.2
46
7.9
11
9.0
48
8.2
11
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and Appian are categorized as Low-Code Development Platforms
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Software Testing, Identity and Access Management (IAM), and Cloud Platform as a Service (PaaS)
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Appian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Financial Services
21.1%
Banking
10.3%
Information Technology and Services
6.9%
Insurance
5.5%
Government Administration
5.5%
Other
50.7%
Alternatives
Discussions
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How can we user RPA with Appian ?
1 Comment
Official Response from Appian
Hi Mahantesh,
RPA can be used in any Appian process to automate simple, repetitive tasks or connect systems that don't use APIs. Appian has native...Read more
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