Compare Adobe Experience Manager and Salesforce Service Cloud Software 
At a Glance
Market Segments
Enterprise (44.1% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
Contact Us
Starting at $25.00 1 User Per Month
Adobe Experience Manager
Star Rating
(558)4.2 out of 5
Market Segments
Enterprise (44.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Adobe Experience ManagerAgentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in user-friendliness, with many users highlighting its intuitive interface that requires minimal time to learn. This ease of use is a significant advantage for teams looking to quickly adapt to new software.
- Users say that Adobe Experience Manager stands out for its comprehensive content management capabilities, allowing teams to seamlessly manage marketing campaigns across various channels. Reviewers appreciate the drag-and-drop features that make it accessible even for non-technical users.
- According to verified reviews, Salesforce Service Cloud offers impressive flexibility, enabling businesses to customize the platform to meet their evolving needs. This adaptability is particularly beneficial for companies that anticipate changes in their operational requirements.
- Reviewers mention that Adobe Experience Manager is a trusted solution backed by a well-established company, which adds to its credibility. Users value the cloud deployment and scaling handled by Adobe, ensuring a reliable experience without the hassle of infrastructure management.
- G2 reviewers highlight that while both products provide solid support, Salesforce Service Cloud edges out with slightly higher ratings in quality of support. Users appreciate the responsiveness and helpfulness of the support team, which can be crucial for resolving issues quickly.
- Users report that Adobe Experience Manager's strong focus on regulatory compliance is a significant advantage for industries with strict guidelines. Reviewers note that this feature helps them maintain compliance effortlessly, which is a critical consideration for many businesses.
Pricing
Entry-Level Pricing
Adobe Experience Manager
Adobe Experience Manager Sites
Contact Us
- Editable templates
- Intuitive WISYWIG interface
- Style system
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Adobe Experience Manager
No trial information availableAgentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Ratings
Meets Requirements
8.5
425
8.6
2,796
Ease of Use
7.8
478
8.4
5,382
Ease of Setup
7.6
308
7.9
4,138
Ease of Admin
7.8
142
8.2
1,536
Quality of Support
8.0
388
8.3
2,572
Has the product been a good partner in doing business?
8.3
137
8.7
1,517
Product Direction (% positive)
8.2
422
8.3
2,752
Features by Category
Ticket and Case Management
Not enough data
8.5
1211
|
Verified
Not enough data
8.4
1207
|
Verified
Not enough data
8.3
1248
|
Verified
Not enough data
8.3
1160
|
Verified
Not enough data
8.1
984
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.5
1046
|
Verified
Generative AI
Not enough data
7.7
180
Not enough data
7.6
178
Agentic AI - Help Desk
Not enough data
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Communication Channels
Not enough data
8.4
1023
|
Verified
Not enough data
8.6
1209
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Platform
Not enough data
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1149
|
Verified
Not enough data
8.2
1166
|
Verified
Interface and Performance
8.5
97
Not enough data
8.3
96
Not enough data
8.0
95
Not enough data
8.4
94
Not enough data
8.1
97
Not enough data
Asset Management
8.5
102
Not enough data
8.5
93
Not enough data
8.1
95
Not enough data
8.2
95
Not enough data
8.2
93
Not enough data
7.7
91
Not enough data
8.3
95
Not enough data
8.5
99
Not enough data
Media Types
8.1
97
Not enough data
8.0
92
Not enough data
8.9
98
Not enough data
Administration
8.5
101
Not enough data
8.6
98
Not enough data
8.1
94
Not enough data
8.1
90
Not enough data
8.2
99
Not enough data
Agentic AI - Digital Asset Management
7.3
27
Not enough data
Content
8.3
222
|
Verified
Not enough data
8.1
211
|
Verified
Not enough data
8.0
198
|
Verified
Not enough data
7.8
193
Not enough data
8.1
191
|
Verified
Not enough data
8.1
195
|
Verified
Not enough data
8.2
216
|
Verified
Not enough data
7.6
203
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
Design
7.6
194
|
Verified
Not enough data
7.7
188
Not enough data
7.9
198
|
Verified
Not enough data
8.1
209
|
Verified
Not enough data
Platform
7.8
173
|
Verified
Not enough data
7.8
181
|
Verified
Not enough data
7.9
192
|
Verified
Not enough data
8.1
202
|
Verified
Not enough data
8.3
188
Not enough data
8.2
179
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
Agentic AI - Web Content Management
7.7
28
Not enough data
7.5
28
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
22
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Administration
8.9
23
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
Standards
9.1
21
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.8
11
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Digital Governance
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Analytics
8.4
105
Not enough data
8.2
96
Not enough data
8.2
97
Not enough data
8.4
98
Not enough data
8.5
91
Not enough data
8.3
84
Not enough data
Content Management
8.8
103
Not enough data
8.7
109
Not enough data
8.5
104
Not enough data
Design & Development
8.1
98
Not enough data
8.0
92
Not enough data
8.3
98
Not enough data
Agentic AI - Digital Experience Platforms
7.5
64
Not enough data
8.1
72
Not enough data
7.7
64
Not enough data
7.7
64
Not enough data
7.9
65
Not enough data
Administration
Not enough data
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Knowledge Management
Not enough data
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Compliance
Not enough data
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Customer Support
Not enough data
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Data Security
Not enough data
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Administration
Not enough data
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Generative AI
Not enough data
7.5
149
Channels
8.6
48
8.5
122
8.5
48
8.3
119
8.3
47
7.6
118
Design
8.7
48
8.4
116
8.9
49
8.0
116
8.9
49
8.3
119
8.5
47
8.4
119
9.0
49
8.5
115
Generative AI
7.5
24
7.5
112
7.9
24
7.6
111
Usability
Not enough data
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Reporting
Not enough data
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Generative AI
Not enough data
7.6
179
Not enough data
7.6
180
Quality Assurance
Not enough data
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Engagement
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Performance
Not enough data
8.7
69
Not enough data
8.8
68
Generative AI
Not enough data
7.7
59
Not enough data
8.0
60
Channels
Not enough data
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Generative AI
Not enough data
7.0
217
Functions
Not enough data
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Administrative
Not enough data
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Content Creation
9.0
89
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.8
17
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
Optimization
8.1
82
|
Verified
Not enough data
Workforce Management
Not enough data
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Administration
Not enough data
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Conversational Platform
Not enough data
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Support Automation
Not enough data
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Generative AI
Not enough data
7.4
96
Not enough data
7.5
95
Visual UGC
8.2
35
Not enough data
7.8
37
Not enough data
7.5
36
Not enough data
8.3
35
Not enough data
Integrations
7.9
35
Not enough data
8.4
36
Not enough data
7.9
35
Not enough data
8.1
35
Not enough data
Support
8.0
33
Not enough data
8.1
35
Not enough data
Performance
8.1
33
Not enough data
8.1
32
Not enough data
Customer Support
Not enough data
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Automation
Not enough data
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Artificial Intelligence
Not enough data
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Generative AI
Not enough data
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Communication
Not enough data
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Internal Use
Not enough data
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Generative AI
Not enough data
7.3
127
Self-Service Experience
Not enough data
8.6
592
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
8.0
214
Not enough data
8.4
224
Self-Service Platform
Not enough data
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Agentic AI - Customer Self-Service
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Generative AI
Not enough data
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Process
Not enough data
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Channels
Not enough data
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Insight
Not enough data
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Generative AI
Not enough data
8.0
80
Not enough data
7.9
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
Adobe Experience Manager and Agentforce Service (formerly Salesforce Service Cloud) are categorized as Customer Communications Management
Unique Categories
Adobe Experience Manager is categorized as Digital Asset Management, Content Experience Platforms, Digital Experience Platforms (DXP), Digital Governance, Web Content Management, and User-Generated Content
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Adobe Experience Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Marketing and Advertising
8.1%
Computer Software
8.1%
Financial Services
6.4%
Retail
3.5%
Other
63.4%
Information Technology and Services
11.2%
Computer Software
9.1%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
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Discussions
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3 Comments
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A couple of years ago Adobe was excited about AEM in the cloud SaaS, but this offering seems to have quietly gone away. We use AEM at Rackspace where we have...Read more
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Adobe Experience Manager as a Cloud Service is the best way to use, which makes AEM SaaS.Read more
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We can reduce the indexing time by creating Lucene Index.Read more
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Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
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