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Compare Acqueon and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Enterprise (58.6% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Acqueon
Star Rating
(73)4.2 out of 5
Market Segments
Enterprise (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AcqueonGenesys Cloud CX
Star Rating
(1,492)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive, integrated platform for customer interactions, combining voice, chat, email, and messaging into a single interface. This integration simplifies workflows for agents, making it easier to manage customer conversations effectively.
- Users say that Genesys Cloud CX offers superior analytics capabilities, with customizable dashboards that help teams track performance and gain insights. In contrast, Acqueon, while praised for its implementation team, does not receive the same level of acclaim for its analytics features.
- According to verified reviews, Genesys Cloud CX has a significantly higher overall satisfaction score, reflecting its ability to meet user needs across various functionalities. Reviewers appreciate the platform's ease of use, noting that it streamlines daily operations, whereas Acqueon users have reported some challenges with usability.
- Reviewers mention that Genesys Cloud CX's implementation process is efficient and user-friendly, with many highlighting the intuitive onboarding wizard. In comparison, while Acqueon’s implementation team is noted for their professionalism, the overall user experience post-implementation does not match the seamlessness reported by Genesys users.
- Users highlight that Genesys Cloud CX provides robust support for omnichannel communication, which is crucial for modern contact centers. Acqueon, however, has received mixed feedback regarding its omnichannel capabilities, with some users finding it lacking in this area.
- G2 reviewers indicate that Genesys Cloud CX is particularly strong in call management features, such as call routing and monitoring, which are rated highly by users. Acqueon, while offering solid features, does not achieve the same level of satisfaction in these critical areas, with users noting limitations in call handling functionalities.
Pricing
Entry-Level Pricing
Acqueon
No pricing availableGenesys Cloud CX
No pricing availableFree Trial
Acqueon
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.2
54
8.6
1,039
Ease of Use
8.0
57
8.9
1,072
Ease of Setup
7.6
52
8.4
636
Ease of Admin
8.1
51
8.4
587
Quality of Support
8.7
52
8.2
996
Has the product been a good partner in doing business?
8.7
50
8.5
581
Product Direction (% positive)
8.5
56
8.7
941
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.4
37
8.9
143
8.3
31
8.9
127
Not enough data
9.2
6
Agent Tools
7.0
18
8.6
123
8.2
32
8.6
136
8.6
17
9.2
160
Automation
7.4
26
8.6
120
8.3
23
9.2
145
8.1
23
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
345
|
Verified
Not enough data
8.2
203
Not enough data
8.6
236
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.3
235
|
Verified
Generative AI
Not enough data
7.8
68
Functions
Not enough data
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
Not enough data
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
431
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.5
257
Compliance
8.8
10
Not enough data
8.1
9
Not enough data
7.5
6
Not enough data
Management
8.3
7
Not enough data
8.6
7
Not enough data
8.5
10
Not enough data
8.1
6
Not enough data
Integration
8.7
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
60
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
6.3
5
8.7
146
5.3
5
7.8
131
7.1
7
8.8
165
7.1
8
9.2
167
8.3
7
8.8
162
7.1
7
9.2
160
7.5
8
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
7.1
7
8.9
153
8.9
6
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
6.7
8
9.0
159
8.7
9
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
7.3
16
9.4
60
7.8
16
8.6
54
8.1
18
8.8
59
7.6
17
8.8
59
Not enough data
8.7
10
Contacts
8.0
18
8.6
57
8.4
15
8.5
56
7.8
16
8.4
54
Insights
7.7
18
8.5
55
8.6
18
8.9
57
6.7
12
8.5
57
6.4
11
8.1
52
6.5
11
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acqueon and Genesys Cloud CX are categorized as Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), and Proactive Notification
Unique Categories
Acqueon is categorized as Call Compliance
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Social Customer Service, Live Chat, VoIP Providers, Contact Center Workforce, Contact Center, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
Acqueon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.4%
Insurance
11.4%
Information Technology and Services
10.0%
Hospital & Health Care
10.0%
Banking
7.1%
Other
40.0%
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.5%
Alternatives
Discussions
Acqueon has no discussions with answers
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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