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Compare 8x8 Work and VCC Live 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that VCC Live excels in Predictive Dialer functionality, scoring 9.3, which reviewers mention significantly enhances their outbound calling efficiency compared to 8x8 Work's lower score in this area.
- Reviewers mention that VCC Live's Quality of Support is rated at 9.1, indicating a strong commitment to customer service, while 8x8 Work's support is rated lower at 8.0, suggesting potential challenges in user assistance.
- G2 users highlight VCC Live's superior Agent Availability score of 9.2, which reviewers say contributes to better workforce management, whereas 8x8 Work's score of 8.5 indicates room for improvement in this critical area.
- Users on G2 report that VCC Live's Call Monitoring feature is rated at 9.0, providing robust oversight capabilities, while 8x8 Work's performance in this area is slightly lower at 8.8, which may affect quality assurance processes.
- Reviewers mention that VCC Live's IVR functionality is rated at 9.1, which users say enhances customer interaction efficiency, compared to 8x8 Work's score of 8.2, indicating a less effective automated response system.
- Users say that VCC Live's Omnichannel capabilities score 8.6, allowing for seamless communication across various platforms, while 8x8 Work's similar feature is rated lower at 8.5, suggesting a slight edge for VCC Live in integrated communication solutions.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
8x8 Work
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.6
608
8.9
139
Ease of Use
8.6
613
8.9
141
Ease of Setup
8.2
371
8.9
128
Ease of Admin
8.3
334
8.6
116
Quality of Support
8.1
576
9.2
138
Has the product been a good partner in doing business?
8.5
365
9.4
113
Product Direction (% positive)
7.9
582
9.1
134
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
96
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.4
57
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
Not enough data
8.9
82
|
Verified
Not enough data
9.0
81
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
7.5
48
Not enough data
9.0
83
|
Verified
Not enough data
9.3
89
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
Not enough data
8.9
78
|
Verified
Not enough data
9.1
93
|
Verified
Not enough data
8.7
92
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.4
75
|
Verified
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
Not enough data
8.5
42
Not enough data
7.1
40
Not enough data
7.2
37
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
8.9
358
|
Verified
Not enough data
7.6
188
|
Verified
Not enough data
8.0
236
|
Verified
Not enough data
7.5
188
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
9.0
309
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
134
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
277
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and VCC Live share no categories
Unique Categories
8x8 Work is categorized as UCaaS Platforms, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
VCC Live is categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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