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Compare 3CX and KrispCall 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
Free 10 Users
$12.00 1 per user/month (billed annually)
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansKrispCall
Star Rating
(338)4.5 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication seamless for teams. One user noted, "the platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones."
- Users say KrispCall stands out for its reliable call quality and user-friendly experience. Reviewers have described it as "incredibly easy to use, completely glitch-free," highlighting the platform's effectiveness in maintaining connection quality during calls.
- According to verified reviews, 3CX offers a free entry-level price, making it an attractive option for mid-market businesses looking to minimize costs. Users have praised its smooth operation, stating, "one of the best features is that it opens up automatically—can't miss a call at all."
- Reviewers mention that KrispCall is particularly beneficial for small businesses, with 79.3% of its reviews coming from this segment. Users appreciate the affordability and convenience of features like SMS and local numbers, which enhance their ability to connect with clients globally.
- Users highlight that while 3CX has a strong performance in call management and integrations, it sometimes faces challenges in meeting specific workflow needs, as some users have reported configuration difficulties. However, its overall user satisfaction remains high.
- G2 reviewers note that KrispCall shines in customer support, receiving higher ratings for quality assistance compared to 3CX. Users have expressed satisfaction with the support they receive, stating that it contributes significantly to their positive experience with the platform.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
3CX
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
9.0
348
8.9
314
Ease of Use
9.0
355
9.3
322
Ease of Setup
8.8
236
9.3
301
Ease of Admin
9.0
221
9.1
96
Quality of Support
8.0
316
9.0
308
Has the product been a good partner in doing business?
8.7
210
8.9
94
Product Direction (% positive)
8.5
350
7.7
313
Features by Category
Channels
9.3
127
|
Verified
9.2
115
Feature Not Available
Feature Not Available
8.6
94
|
Verified
Feature Not Available
7.3
68
8.7
115
Feature Not Available
8.1
93
Generative AI
6.9
24
7.6
62
Functions
8.9
180
|
Verified
8.6
96
8.9
185
|
Verified
Feature Not Available
8.9
182
|
Verified
8.5
92
Feature Not Available
8.4
94
8.2
94
8.4
107
9.1
118
8.7
111
8.8
99
8.2
60
8.4
96
|
Verified
8.5
85
Agentic AI - Contact Center
6.4
14
8.3
25
6.8
14
8.3
28
7.1
13
8.1
25
7.2
13
8.3
24
Administrative
8.2
150
|
Verified
8.7
96
9.0
179
|
Verified
8.9
94
8.5
184
|
Verified
8.9
117
9.0
115
8.6
88
8.3
104
|
Verified
8.1
83
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Feature Not Available
8.9
49
9.1
24
9.1
47
Feature Not Available
8.9
50
9.4
27
9.0
48
8.9
19
9.2
43
9.2
28
9.1
47
9.3
17
Generative AI
7.0
15
7.2
15
Workforce Management
9.2
49
9.0
25
8.7
48
8.8
19
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Administrative
9.1
50
9.7
24
8.6
49
9.1
21
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Feature Not Available
9.6
20
8.8
15
8.5
20
Feature Not Available
9.1
20
8.1
14
9.2
20
Feature Not Available
9.3
20
8.5
12
Basic Communication
9.5
191
|
Verified
9.5
117
8.4
133
|
Verified
Feature Not Available
8.3
133
|
Verified
9.2
106
8.2
118
|
Verified
Feature Not Available
8.8
173
|
Verified
Feature Not Available
9.5
185
|
Verified
9.0
77
Agentic AI - VoIP Providers
6.5
10
7.5
6
8.0
9
Feature Not Available
7.2
9
7.9
7
7.2
9
7.2
6
Access
8.5
118
|
Verified
8.3
77
8.5
155
|
Verified
8.0
96
8.4
165
|
Verified
Feature Not Available
Advanced Features
8.5
172
|
Verified
Feature Not Available
9.0
162
|
Verified
8.4
72
Feature Not Available
9.4
121
Agentic AI - Outbound Call Tracking
Not enough data
7.9
28
Not enough data
7.4
45
Calling
Not enough data
8.7
137
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
126
Not enough data
8.0
38
Contacts
Not enough data
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Insights
Not enough data
9.2
130
Not enough data
9.0
120
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and KrispCall are categorized as VoIP Providers, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
12.5%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.5%
Computer Software
6.3%
Consulting
5.7%
Other
57.7%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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