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At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $2,500.00 Per Month
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansDrift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in live chat functionality, with a score of 9.1, making it a preferred choice for businesses that prioritize real-time customer engagement. In contrast, 3CX, while still strong, has a slightly lower score of 8.9 in this area.
- Reviewers mention that 3CX offers superior call management features, particularly with its IVR (Interactive Voice Response) system, which scored an impressive 9.4. Drift does not focus on voice capabilities to the same extent, which may be a drawback for users needing robust telephony solutions.
- G2 users highlight Drift's strong lead facilitation tools, particularly its customer-facing chatbot, which scored 8.9. Users appreciate how it helps in qualifying leads effectively. Meanwhile, 3CX's lead qualification features scored lower at 8.2, indicating a potential gap in this area.
- Reviewers mention that 3CX shines in its integrations, particularly with platforms like Salesforce, scoring 8.0. Drift's integration capabilities are rated lower at 8.4, which may limit its functionality for users relying on extensive third-party software.
- Users on G2 report that Drift's customization interface is rated at 8.5, allowing for tailored user experiences. However, 3CX outperforms in this area with a score of 9.1, indicating a more flexible and user-friendly customization process.
- Users say that Drift's overall ease of use is rated at 8.7, which is commendable, but 3CX edges ahead with a score of 9.0, suggesting that it may be more intuitive for new users or those less tech-savvy.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
3CX
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.0
343
8.7
1,017
Ease of Use
9.0
350
8.7
1,030
Ease of Setup
8.8
231
8.4
507
Ease of Admin
9.0
219
8.5
473
Quality of Support
8.0
312
8.8
938
Has the product been a good partner in doing business?
8.7
208
8.9
472
Product Direction (% positive)
8.5
345
8.9
995
Features by Category
Messenger
Not enough data
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Channels
Not enough data
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Customers
Not enough data
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Sales Analysis
Not enough data
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Generative AI
Not enough data
7.5
88
Not enough data
7.6
86
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
125
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
178
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Platform
Not enough data
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Generative AI
Not enough data
7.7
85
Not enough data
7.7
83
Conversational Platform
Not enough data
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Generative AI
Not enough data
8.0
32
Not enough data
7.8
32
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
11
7.7
83
7.5
10
7.7
81
7.7
10
7.3
81
Communication
9.3
38
9.2
542
|
Verified
9.3
39
8.5
538
|
Verified
Feature Not Available
7.8
323
|
Verified
9.3
38
8.6
414
|
Verified
Feature Not Available
7.9
189
Internal Use
8.9
44
8.4
461
|
Verified
8.9
38
8.7
471
|
Verified
Feature Not Available
8.5
472
|
Verified
Feature Not Available
8.2
409
|
Verified
8.9
37
8.3
372
|
Verified
9.0
35
8.1
402
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
189
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.4
183
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
117
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
Advanced Features
8.5
171
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Drift are categorized as Live Chat
Unique Categories
3CX is categorized as UCaaS Platforms, VoIP Providers, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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