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Compare 3CLogic Cloud Call Center and 3CX 
Featured Products
At a Glance
Market Segments
Enterprise (43.5% of reviews)
Mid-Market (55.0% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users
3CLogic Cloud Call Center
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call Center3CX
Star Rating
(530)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both 3CLogic Cloud Call Center and 3CX offer a solid user experience, but 3CX stands out for its intuitive management and configuration. Users appreciate how all features are centralized, making it easier to streamline communication across teams.
- According to verified reviews, 3CLogic Cloud Call Center excels in quality of support, with users highlighting their responsiveness and quick issue resolution. One user noted their experience as "outstanding," particularly during a critical moment when they needed immediate assistance.
- Users say that 3CX is particularly user-friendly, with distinct versions for both computers and mobile devices. This flexibility allows for easy setup and management, which is a significant advantage for teams looking to maintain seamless communication.
- Reviewers mention that while 3CLogic Cloud Call Center has a strong focus on enterprise solutions, it may not cater as effectively to mid-market needs compared to 3CX, which has a larger share of mid-market users and is designed with their requirements in mind.
- G2 reviewers highlight that 3CLogic Cloud Call Center offers impressive features like call monitoring and session recording, which are rated highly by users. This focus on performance evaluation helps organizations maintain high standards in their call center operations.
- According to recent feedback, 3CX's ease of use is a significant draw, with users noting that it "opens up automatically" and ensures that no calls are missed. This feature enhances overall productivity and user satisfaction, making it a compelling choice for teams prioritizing efficiency.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing available3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Free Trial
3CLogic Cloud Call Center
No trial information available3CX
Free Trial is available
Ratings
Meets Requirements
8.9
42
8.9
356
Ease of Use
8.7
42
9.0
363
Ease of Setup
8.4
37
8.8
243
Ease of Admin
8.1
37
9.0
226
Quality of Support
9.2
42
7.9
324
Has the product been a good partner in doing business?
9.3
37
8.6
215
Product Direction (% positive)
9.4
41
8.4
358
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.8
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
Engagement
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Performance
10.0
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.6
14
|
Verified
9.4
134
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.6
96
|
Verified
9.0
8
|
Verified
7.3
70
Feature Not Available
Feature Not Available
Generative AI
9.4
6
7.1
25
Functions
9.4
20
|
Verified
8.9
182
|
Verified
9.3
20
8.9
186
|
Verified
9.3
17
|
Verified
8.9
184
|
Verified
9.6
9
|
Verified
Feature Not Available
8.7
9
|
Verified
8.2
95
9.6
13
|
Verified
9.1
119
9.5
13
|
Verified
8.8
100
9.2
12
|
Verified
8.5
97
|
Verified
Agentic AI - Contact Center
Not enough data
6.7
15
Not enough data
7.4
17
Not enough data
7.1
14
Not enough data
7.3
14
Administrative
8.3
17
|
Verified
8.3
151
|
Verified
9.3
20
|
Verified
9.0
180
|
Verified
8.1
20
|
Verified
8.5
186
|
Verified
9.7
13
|
Verified
9.0
116
7.5
12
|
Verified
8.3
105
|
Verified
Collaboration Tools
Not enough data
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Meeting Coordination
Not enough data
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Software Type
Not enough data
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
9
7.7
41
Feature Not Available
8.9
49
9.3
10
9.1
47
9.5
10
8.9
50
9.3
9
9.0
48
9.7
10
9.2
43
9.4
9
9.1
47
Generative AI
9.0
5
7.0
15
Workforce Management
9.8
10
9.2
49
9.6
8
8.7
48
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
9
9.1
50
9.7
10
8.6
49
Generative AI
Not enough data
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Communication
Not enough data
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Advanced Features - Cloud PBX
Not enough data
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Basic Communication
Not enough data
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Access
Not enough data
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Advanced Features
Not enough data
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Features
Not enough data
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and 3CX are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
3CLogic Cloud Call Center is categorized as Speech Analytics, ServiceNow Store Apps, Auto Dialer, Voice Recognition, Contact Center Workforce, AI Voice Assistants, and Contact Center Quality Assurance
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.2%
Hospital & Health Care
8.7%
Financial Services
8.7%
Telecommunications
4.3%
Packaging and Containers
4.3%
Other
58.7%
Information Technology and Services
10.1%
Hospital & Health Care
5.5%
Telecommunications
5.0%
Education Management
4.8%
Construction
4.6%
Other
70.0%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
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