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At a Glance
Market Segments
Enterprise (43.5% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users
3CLogic Cloud Call Center
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call Center3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CLogic Cloud Call Center excels in Quality of Support with a score of 9.0, while 3CX has a lower score of 8.0, indicating that users find 3CLogic more responsive and helpful when issues arise.
- Reviewers mention that 3CX offers a Free Entry Level Price, making it more accessible for smaller businesses or those just starting out, whereas 3CLogic does not have a free tier, which could be a barrier for some users.
- G2 users highlight that 3CLogic Cloud Call Center shines in Call Monitoring with a score of 9.8, compared to 3CX's 9.3, suggesting that 3CLogic provides more robust tools for tracking and improving agent performance.
- Users on G2 report that 3CX has a higher score in Ease of Use at 9.0 versus 3CLogic's 8.4, indicating that 3CX may be more intuitive for new users, which can lead to quicker onboarding.
- Reviewers say that 3CLogic's Performance Evaluation feature scores 9.5, outperforming 3CX's 8.8, suggesting that 3CLogic provides more effective tools for assessing agent performance and productivity.
- Users report that 3CX's Mobile SMS feature scores lower at 7.6 compared to 3CLogic's 9.3, indicating that 3CLogic offers a more comprehensive mobile communication solution, which is crucial for teams on the go.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing available3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Free Trial
3CLogic Cloud Call Center
No trial information available3CX
Free Trial is available
Ratings
Meets Requirements
8.9
42
9.0
343
Ease of Use
8.7
42
9.0
350
Ease of Setup
8.4
37
8.8
230
Ease of Admin
8.1
37
9.0
219
Quality of Support
9.2
42
8.0
312
Has the product been a good partner in doing business?
9.3
37
8.7
208
Product Direction (% positive)
9.4
41
8.5
345
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.8
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
Engagement
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Performance
10.0
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.6
14
|
Verified
9.3
124
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.6
94
|
Verified
9.0
8
|
Verified
7.3
68
Feature Not Available
Feature Not Available
Generative AI
9.4
6
6.9
24
Functions
9.4
20
|
Verified
8.9
179
|
Verified
9.3
20
8.9
184
|
Verified
9.3
17
|
Verified
8.9
181
|
Verified
9.6
9
|
Verified
Feature Not Available
8.7
9
|
Verified
8.2
94
9.6
13
|
Verified
9.1
117
9.5
13
|
Verified
8.7
98
9.2
12
|
Verified
8.5
95
|
Verified
Agentic AI - Contact Center
Not enough data
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Administrative
8.3
17
|
Verified
8.2
150
|
Verified
9.3
20
|
Verified
9.0
177
|
Verified
8.1
20
|
Verified
8.5
183
|
Verified
9.7
13
|
Verified
9.0
115
7.5
12
|
Verified
8.3
104
|
Verified
Collaboration Tools
Not enough data
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Meeting Coordination
Not enough data
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Software Type
Not enough data
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
9
7.7
41
Feature Not Available
8.9
49
9.3
10
9.1
47
9.5
10
8.9
50
9.3
9
9.0
48
9.7
10
9.2
43
9.4
9
9.1
47
Generative AI
9.0
5
7.0
15
Workforce Management
9.8
10
9.2
49
9.6
8
8.7
48
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
9
9.1
50
9.7
10
8.6
49
Generative AI
Not enough data
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Communication
Not enough data
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Advanced Features - Cloud PBX
Not enough data
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Basic Communication
Not enough data
9.4
190
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.4
184
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Access
Not enough data
8.5
118
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.4
165
|
Verified
Advanced Features
Not enough data
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Features
Not enough data
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and 3CX are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
3CLogic Cloud Call Center is categorized as Speech Analytics, ServiceNow Store Apps, Auto Dialer, Voice Recognition, Contact Center Workforce, AI Voice Assistants, and Contact Center Quality Assurance
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.2%
Hospital & Health Care
8.7%
Financial Services
8.7%
Telecommunications
4.3%
Packaging and Containers
4.3%
Other
58.7%
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
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