Work management software helps companies involve all employees, including external users, in project-based work, improving cross-departmental collaboration, productivity, and resource allocation. Unlike project management tools used primarily by project managers, work management software is accessible to anyone in the organization.
Core Capabilities of Work Management Software
To qualify for inclusion in the Work Management category, a product must:
- Provide a single data repository for project information and related data
- Allow internal and external users to work and collaborate on projects
- Manage roles and access rights for project managers and other users
- Deliver standard workflows that can be customized per department
- Plan, schedule, and monitor projects and tasks across the organization
- Include features for collaboration, communication, and data sharing
Common Use Cases for Work Management Software
Work management software is used across functions, from creative teams to operations, to coordinate cross-functional projects. Common use cases include:
- Enabling remote and cross-functional team collaboration
- Managing resource allocation across departments
- Coordinating external contributors alongside internal teams
How Work Management Software Differs from Other Tools
Work management software should not be confused with professional services automation software, which typically includes project portfolio management alongside back-office functions. Work management platforms integrate with ERP systems and accounting software to cover those functional gaps.
Insights from G2 on Work Management Software
Based on category trends on G2, improved visibility into cross-team workloads and simplified collaboration stand out as primary benefits. The ability to support both internal and external users stands out as a key differentiator.
