--- title: Total Synergy Reviews meta\_title: 'Total Synergy Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Total Synergy works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- ### Total Synergy Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Total Synergy's **ease of use** remarkable, streamlining project management and enhancing daily workflows effortlessly. [(3 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417908&qs=pros-and-cons#reviews) Users praise the **amazing customer support** of Total Synergy, enhancing their overall experience and project management. [(2 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417937&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Total Synergy, making project management tasks easier and more efficient. [(2 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975916&qs=pros-and-cons#reviews) Users appreciate the **effective project tracking** of Total Synergy, streamlining management and reducing workload significantly. [(2 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975920&qs=pros-and-cons#reviews) Users appreciate the **efficient task tracking** of Total Synergy, simplifying project management and reducing workload significantly. [(2 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975941&qs=pros-and-cons#reviews) Users express concerns about **high billing issues** with the Enterprise version of Total Synergy affecting long-term use. [(1 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379759&qs=pros-and-cons#reviews) Users express concern about the **high cost** of Total Synergy, potentially impacting long-term usage decisions. [(1 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379842&qs=pros-and-cons#reviews) Users point out the **high cost** of Total Synergy, raising concerns about long-term usage after the first year. [(1 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379748&qs=pros-and-cons#reviews) Users note the **integration issues** between Total Synergy and Xero, limiting seamless communication between the two systems. [(1 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417829&qs=pros-and-cons#reviews) Users find the **lack of integration** between Total Synergy and Xero limits seamless data exchange and workflow efficiency. [(1 mentions)](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417920&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Total Synergy ##### 1. Ease of Use Users find Total Synergy's **ease of use** remarkable, streamlining project management and enhancing daily workflows effortlessly. [ See 3 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417908&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you like about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing CJ Cameron J. Small-Business (50 or fewer emp.) 4.0/5 "We’ve been happy with Synergy and its ability to streamline our project management processes" What do you like about Total Synergy? Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and ##### 2. Customer Support Users praise the **amazing customer support** of Total Synergy, enhancing their overall experience and project management. [ See 2 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417937&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you like about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "We have been working closely with Naomi and she has been amazing and so easy to speak to!" What do you like about Total Synergy? There are so many aspects to Synergy - it's very easy to navigate. The customer support has been amazing ##### 3. Project Management Users value the **user-friendly interface** of Total Synergy, making project management tasks easier and more efficient. [ See 2 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975916&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you like about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing CJ Cameron J. Small-Business (50 or fewer emp.) 4.0/5 "We’ve been happy with Synergy and its ability to streamline our project management processes" What do you like about Total Synergy? Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and ##### 4. Project Tracking Users appreciate the **effective project tracking** of Total Synergy, streamlining management and reducing workload significantly. [ See 2 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975920&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you like about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing CJ Cameron J. Small-Business (50 or fewer emp.) 4.0/5 "We’ve been happy with Synergy and its ability to streamline our project management processes" What do you like about Total Synergy? Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and ##### 5. Task Tracking Users appreciate the **efficient task tracking** of Total Synergy, simplifying project management and reducing workload significantly. [ See 2 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1975941&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you like about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing CJ Cameron J. Small-Business (50 or fewer emp.) 4.0/5 "We’ve been happy with Synergy and its ability to streamline our project management processes" What do you like about Total Synergy? Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and ### 5 Cons or Disadvantages of Total Synergy ##### 1. Billing Issues Users express concerns about **high billing issues** with the Enterprise version of Total Synergy affecting long-term use. [ See 1 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379759&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you dislike about Total Synergy? I haven’t come across any negative thing about Synergy yet but what I am hearing from the management that it has a high cost as we’re using the Enterp ##### 2. Cost Issues Users express concern about the **high cost** of Total Synergy, potentially impacting long-term usage decisions. [ See 1 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379842&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you dislike about Total Synergy? I haven’t come across any negative thing about Synergy yet but what I am hearing from the management that it has a high cost as we’re using the Enterp ##### 3. Expensive Users point out the **high cost** of Total Synergy, raising concerns about long-term usage after the first year. [ See 1 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=2379748&qs=pros-and-cons#reviews) See Related User Reviews ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. Small-Business (50 or fewer emp.) 4.5/5 "Synergy Makes Project Management Effortless and User-Friendly" What do you dislike about Total Synergy? I haven’t come across any negative thing about Synergy yet but what I am hearing from the management that it has a high cost as we’re using the Enterp ##### 4. Integration Issues Users note the **integration issues** between Total Synergy and Xero, limiting seamless communication between the two systems. [ See 1 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417829&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "We have been working closely with Naomi and she has been amazing and so easy to speak to!" What do you dislike about Total Synergy? Synergy can speak to Xero but Xero can't speak to Synergy (this is probably more for Xero) ##### 5. Lack of Integration Users find the **lack of integration** between Total Synergy and Xero limits seamless data exchange and workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/synergy-aec/reviews?filters%5Bsentiment_snippet%5D=1417920&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "We have been working closely with Naomi and she has been amazing and so easy to speak to!" What do you dislike about Total Synergy? Synergy can speak to Xero but Xero can't speak to Synergy (this is probably more for Xero) SB Sharon B. 4/12/2026 "Promising Interface, Data Reliability Issues Persist" 3/5 What do you like best about Total Synergy? I appreciate that the interface in Synergy is better, which was one of the reasons we switched from eTrack. Also, I find the AI bot blue useful. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? I find the reliability of data in Synergy questionable, which affects my confidence in using it. Custom reporting doesn't always give me what I need, leading to inconsistent results. It's frustrating to extract data from Synergy. We haven't been able to generate reliable management reports because it takes too much time to review them, despite having a consultant to help. The onboarding training wasn't sufficient; even after nine months, we still struggle to set up an efficient / best practice process. There's a need for better support for invoicing templates, project templates, and the reporting and dashboard features. Initial setup was tough due to the large amount of data and setup required across multiple databases - as well as learning a new platform and the overwhelm of new learnings. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? I find Synergy's customised reporting frustrating due to inconsistent results and lack of reliable data. Although its interface is better, I'm still struggling to provide reliable management reports and need support with invoicing and project templates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JC Jennifer C. Commercial Manager Small-Business (50 or fewer emp.) 4/10/2026 "Quick, Easy Revenue Forecasting with Incredible Help Desk Support" 4/5 What do you like best about Total Synergy? The revenue forecasting it is quick and easy. I feel like the pricing is fair for what you are receiving. Additionally, their help desk people are incredible. While it's a bit painful to only be able to type issues and responses, they are very good at getting to the bottom of things, making sure you get the right information. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? Improvements to the parts of the app we use regularly are rare, and the last "search improvement" actually made it far worse. Now it doesn't prompt you with project, prompts the wrong ones, if you are lucky to see yours, clicking on it only works about 25% of the time. The really slow way is now the fastest way which is unfortunate. The "PO number on invoices" that was delivered, isn't useful because it doesn't save it for the next invoice. It still takes the same amount of time to have to go and look it up, defeating the purpose of the request. None of our requests have been actioned to my knowledge. There have been a few work arounds, but the improvement itself hasn't happened. Overall, it really works well for most things, but what you see is what you get. Additional items or requests likely won't be actioned. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? I think the revenue forecasting is spot on, thought it would be helpful to be able to sort by job number. Invoicing is working well, though there are some pretty significant time saving items that could be better, like saving all invoice settings for the next invoice. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Mid-Market (51-1000 emp.) 5/24/2026 "Well-Designed for Breaking Down Complex, Technical Projects" 4/5 What do you like best about Total Synergy? I think that software is well designed for technical heavy projects, which require to break down projects in more granule level. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? The resourcing and planning module seems to be something that it is a bit hard to utilise for our teams. As a result we are not bale to gain visibility over what project people are working on and what is their availability. we also work with many casuals and subcontractors and looks like it is a bit of a trouble to track it while they are not Synergy users. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? Tracking time spent against projects, creating WBS, invoicing, tracking Budget vs. Actuals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Mid-Market (51-1000 emp.) 5/25/2026 "Comprehensive, Customizable Reports Deliver Powerful Financial Insights" 4/5 What do you like best about Total Synergy? The system is extremely comprehensive and detailed; I like the Reports most in my capacity as a project analyst it allows me to see detailed insights into the financial metrics of our company and those reports are highly customisable so that I can fit them for purpose. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? The system is not smooth/seamless, processing certain actions requires many additional clicks more than I think should be required. Specifically when using the work breakdown, budget setup and for forecasting. I understand there are upcoming releases tasked on addressing this. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? Comprehensive time tracking, financial management, integration to PowerBI for insightful dashboards, seamless invoicing process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif) AN Verified User in Construction Associate Landscape Architect Small-Business (50 or fewer emp.) 4/22/2026 "Quicker, More Efficient Processes with Incredible Support" 5/5 What do you like best about Total Synergy? It has made so many of our processes quicker and more efficient. We can see a lot more information in one glance than having to trawls multiple reports and platforms like we did before. Support is incredible. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? There are a lot of things we cannot delete, only make inactive which I really dislike. And sometimes there are a lot of steps involved to do something. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? Clunky and inaccessible financial and resource reporting is made simple Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 6/14/2026 "Helpful Blue AI Agent, but Navigation and Save/Close Flow Can Be Confusing" 3.5/5 What do you like best about Total Synergy? Having Blue, the AI agent, available to help at any time is really useful. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? It can be confusing to navigate at times, and most of the Save and Close options end up closing the entire project or section I’m working in and taking me back to the home page, instead of just closing the window. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? I’m currently working on a CRM for us to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. IT Specialist Small-Business (50 or fewer emp.) 11/21/2025 "Synergy Makes Project Management Effortless and User-Friendly" 4.5/5 What do you like best about Total Synergy? The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing customer support. Synergy is handling delivering and management of the entire project. It tracks time and informs that is basically reducing half of my work. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? I haven’t come across any negative thing about Synergy yet but what I am hearing from the management that it has a high cost as we’re using the Enterprise version which might affect the continuation with this tool after 1 year. But so far I am liking Synergy. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? We are into digital workplace services where we are managing multiple projects in our organisation. So i am using Synergy to manage the project assigned to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 4/23/2026 "Fast, Simple Invoicing with Smooth SharePoint Integration" 4/5 What do you like best about Total Synergy? I like how fast and simple it makes invoicing and how it integrates with sharepoint Review collected by and hosted on G2.com. What do you dislike about Total Synergy? Some intermittent bugs but time to fix is usually quite good and they are always introducing new features so it's to be expected Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? Better work flow management and consistency Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") GH Verified User in Hospitality Small-Business (50 or fewer emp.) 12/21/2025 Guest users or non-business users of the software, not included in G2 scores. "Exceptionally Easy to Use—A Perfect Experience" 5/5 What do you like best about Total Synergy? It is fairly simple and easy to use and navigate. Review collected by and hosted on G2.com. What do you dislike about Total Synergy? There is nothing that I dislike about this software. Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? It helps with work orders for guests and gives us the ability to see room history. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CJ Cameron J. Managing Director Small-Business (50 or fewer emp.) 12/4/2024 "We’ve been happy with Synergy and its ability to streamline our project management processes" 4/5 What do you like best about Total Synergy? Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and have found it to be a stable platform with product updates regularly coming through Review collected by and hosted on G2.com. What do you dislike about Total Synergy? Resource allocation and scheduling. With many small projects on the go it will be very time consuming to keep up to date. In our workflows, this functionality wouldn't work for a large portion of our projects Review collected by and hosted on G2.com. What problems is Total Synergy solving and how is that benefiting you? Project management in the one platform Review collected by and hosted on G2.com. 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