FieldEZ Reviews & Product Details

FieldEZ Overview

What is FieldEZ?

FieldEZ is a leading field services automation solutions provider that transforms field operations of enterprises with Real-time Business Intelligence, Advanced mobility, Analytics and cloud and a self-driven ecosystem that enhances business performance, predictability and customer relations. Its cutting-edge digital initiative offers innovative automation solutions for CRM based field force management applications to enhance customers’ business value, operational efficiency and customer experience. FieldEZ products and services are used globally by Fortune 100 companies as well as SMEs, across multiple industries including IT & Telecom, Healthcare, BFSI, Oil & Gas, Power & Energy, Consumer Durables, FMCG & Retail, and E-Commerce. In its journey to fulfill the automation needs of field enterprises, through its innovative digital products and services, FieldEZ has improved the staff utilization and job efficiency in business and successfully contributing to the economic and carbon footprint improvement of enterprises. FieldEZ solution provides a range of functionalities, with the technical capability to support multiple network environments and customization. Our integrated stack comprises of: • Field Data Analytics & Advanced Insights • Data Visualization & Real-time BI Reporting • Customer Experience Transformation • Operations ROI and Value Analysis • IoT integration & Preventive Maintenance • Auto Scheduling • Information Security Founded in 2011, FieldEZ Technologies is part of the portfolio of IvyCap Ventures. It is headquartered in Bangalore, India and has partners across the globe.

FieldEZ Details
Website
Discussions
FieldEZ Community
Languages Supported
English
Product Description

Field Service Management Software with easy to use interface, configurable workflows and wide industry support

How do you position yourself against your competitors?

- Flexible and highly configurable DIY product platform
- Robust API framework and integrated stack for third party CRM/ERP systems
- Preventive maintenance of systems using field analytics and IoT integration
- Easy to use native Mobile apps (Android, iOS) for field staff which runs offline or online with easy syncing of data
- Out-of-box products & solutions; Ready to use dashboards/reports
- On-demand UI templates for multi-vertical customer experience

Seller Details
Seller
FieldEZ Technologies Private Limited
Company Website
Year Founded
2011
HQ Location
Bangalore, India
Twitter
@FieldEZ
80 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
LV
Overview Provided by:
Louis Victor
Chief Sales officer
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FieldEZ Videos

Explainer video on FieldEZ solution, an award winning field service management software that helps SMEs and enterprises to schedule, manage, track and analyse field operations in real-time. With over 40,000 users worldwide, FieldEZ provides best-in-class functions that are flexible, easy to configure and use.

FieldEZ Screenshots

FieldEZ Demo - Dashboard
FieldEZ Demo - FieldEZ Android Login Screen
FieldEZ Demo - FieldEZ
FieldEZ Demo - FieldEZ Job scheduling

FieldEZ Downloads

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FieldEZ and IT services
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FieldEZ and Telecom Sector
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FieldEZ and IoT
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FieldEZ and Home Appliance Manufacturer
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FieldEZ and Healthcare Manufacturer
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FieldEZ Reviews

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Mainly UI and notification which are coming on Field EZ App. Review collected by and hosted on G2.com.

What do you dislike?

Data or Report filtering option is missing into Mobile App. If someone want to see his past call logs or ticket history then it is not easy to search using mobile app. Also not supporting more than 500 or 700 line item into the drop down list or Pick List. This limitations should not be there. Also need to improve dependency level fields as currently it is one to one. But it should be one to many. So that any organization can fulfils their requirement in term of any granular level data to their sales or service employees. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your are into service or sales oriented company then definitely go for Field EZ App and can provide it to your sales or service teams with specified functionalities and customer data on which your organization is focusing. Believe me Field EZ App is very easy to be used and with nice and super UI functionalities which any one can like while accessing the App. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Field EZ need to improve reporting tool. As if records are more then sometimes Jasper Reporting tool is stopped working and taking more time to load and provide the data to download. Also dashboards design and customization should be there in order to suffice any organizations requirements as per their own business standard dashboards. Rest almost functionality are very nice into the Field EZ App. Also Product Warranty management should work automatically. For example if any customer bought any product from our organization with some warranty like 2 years or 3 years. Once specified time or date is over then the product warranty status should update automatically into Field EZ App. This is missing as of now into Field EZ App. Review collected by and hosted on G2.com.

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GD
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Field EZ is Handy to use all Data will be displayed in home screen in single shot example Graphics and pie charts and also Tickets are being displayed by Workflow , status so this makes easy to plan for the day to schedule and meet customer requirements , and here we can upload images so that it is easily recognizable through face if there are multiple users by same name and here we can upload Schedule as well and Filter is available which is very use full,It reduces Excel Work and saves lot of time Review collected by and hosted on G2.com.

What do you dislike?

When we have Bulk Tickets to upload in Excel csv file even there is spaces and special character ,file doesn't gets uploaded and it would be better if it shows specific error after uploading like which line in excel there are errors ,it takes some time to load the content and when switching from one ticket to other ticket , and appearance there are some large characters which makes portal to scroll down , it would be better if it can be Modified and make appear little small Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With FieldEZ , it is easy to access all tickets ,and update statuses timely ,with this Field engineers can also access ticket details whenever required across different cities through their Mobile Phones , and from this portal we can achieve our Service level agreement by timely closing tickets and it will be help full for our Payouts overall portal is user friendly Review collected by and hosted on G2.com.

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Open Discussions in FieldEZ
SK
What are the top 5 modules or features in FieldEZ that you have used and how?
CommentComment
BK
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The entire FieldEz team was very fast in innovating an ATS and Field Solution which helped my est-while organisation (a fortune global 500) win a big contract with a respected client. The expectations from client was complex and already had established competition, however solution provided by FZ team was critical in the service commitment and deliverable. Review collected by and hosted on G2.com.

What do you dislike?

Not much considering most of the concerns gets resolved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FiledEz has been helping my organisation build cost effective SaaS solutions with great customer centricity and innovative solutions. This has helped organisations to win over critical contracts with great collaboration from tech partner. The FZ senior management is very reachable and gets involved in discussions and meetings which is so very important. Review collected by and hosted on G2.com.

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RS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Real time updates, offline updates, ease of usage, easy to integrate and the best part is availability of support team with in short notice Review collected by and hosted on G2.com.

What do you dislike?

There is nothing which dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For field services management, Fieldez can be good choice and it provides the latest technology and easy to customize. Support is good when ever required Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It resolved our issue of getting real time updates, ticket scheduling in a much effective methodology with reduction in headcounts. Better customer connect, beyond that customer also realizes the value of it Review collected by and hosted on G2.com.

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Pawan S.
PS
Senior software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It has got a Dashboard with runtime information about all workflows. Review collected by and hosted on G2.com.

What do you dislike?

It takes too time while loading page details such as number of closed calls. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

with the help of Fieldez, we automate our field force. Review collected by and hosted on G2.com.

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Madhan M.
MM
Android Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Past 1 year on wards i am using Fieldez Application everyday. It is very good service management application. Service and Quality of the support also very good. Team will respond quickly about the issues and resolve. Review collected by and hosted on G2.com.

What do you dislike?

I really dont have much complaints about fieldez application. Team continuously working on bug free for application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All the modules of the Fieldez is useful for Engineers like attendance,Invoice,Asserts etc.. Review collected by and hosted on G2.com.

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EN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Seamelsss ability to manage workfroce, task managemet, applied time through timesheet.. As this a cloud based platform this can scale as the enterprise. Ability to track on mobile and alerting through notifications are impressive Review collected by and hosted on G2.com.

What do you dislike?

None at this moment as I have just taken a demo. May been need to be part of full implementation to assess at amore depth Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was evaluating workforce management solutions that can scale per business needs in a personal capacity. Too early to talk about benefits. Review collected by and hosted on G2.com.

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louis v.
LV
Chief Sales Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

excellent enterprise product with competitive pricing and key features which are quite easy to use and best part is the intelligent scheduling and tracking feature Review collected by and hosted on G2.com.

What do you dislike?

too many feature's and very detailed if they have something where we can select what we want it will be good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Field Optimisation and tracking field agents excellent route optimisation techniques Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The front end of program to start specific jobs and site information Review collected by and hosted on G2.com.

What do you dislike?

compatibility with new iPhone and iPad - not really able to access or see data field very well If at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I really can’t offer any advise. Other than must use a PC to see all benefits of your software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Everything available in one program from start to finish. Being able to invoice directly from software is beneficial. Review collected by and hosted on G2.com.

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Open Discussions in FieldEZ
SK
What are the top 5 modules or features in FieldEZ that you have used and how?
CommentComment
LS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Nice team good customer orientation looking for similar support Review collected by and hosted on G2.com.

What do you dislike?

compared to old 1F application the newer one was not that feasible Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good one for field force already suggest multiple clients for the same. Looking for better capabilities to suggest more customer need to work on AI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onsite field support and CRM for call transaction Review collected by and hosted on G2.com.

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Sanjeet S.
SS
Member Technical
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

For Fieldez product my company was using Routing and location tracking features. Review collected by and hosted on G2.com.

What do you dislike?

I didn't see or experience anything I could say that I didn't dislike. It's working perfectly fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're able to easily manage our technicians' schedule, where they're at, communication, and their data for invoicing. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support and the latest feature like attendance etc. Review collected by and hosted on G2.com.

What do you dislike?

Some times the application becomes too slow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A good Field Management tool. Ready to use from day one and more user friendly tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Field support and track each engineer and even calculate their productivity Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Likelihood to Recommend. I would recommed.Fieldez for anyone. Fieldez CRM is so powerful and highly useful that it would be a benefit to any organization with at least over 3000 employees. This software is highly customizable and integrates with almost any software that might be used by your organization Review collected by and hosted on G2.com.

What do you dislike?

Nothing...Fieldez deliverie is best always on our requirement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Filed management , SLA Management , Job Priotize , Job Schedule prioritize , Skill Managent , Automation on operation drive and many more Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Nothing is best accept attendance management Review collected by and hosted on G2.com.

What do you dislike?

Calls which are closed or attended not showing in calander, Screenshots are restricted, when we raise request for spare parts many time it is not showing and when we again raise request then 2 spare request shows for same part Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

only for call assigning and attendance Review collected by and hosted on G2.com.

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Manoj Kumar S.
MS
Application development senior Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Best quality is the ability to configure the system to meet our businesses needs. Review collected by and hosted on G2.com.

What do you dislike?

As of now we have not yet faced any difficulties, overall performance is nice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Excellent Field service management made easy  our business. Review collected by and hosted on G2.com.

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Satish S.
SS
Business Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

it's very user friendly, even if you're just beginning to use it. Review collected by and hosted on G2.com.

What do you dislike?

Cost is little expensive according to the feature, company should work on that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Attendance & leave features we are using in our company. Review collected by and hosted on G2.com.

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DP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

it can be accessed easily and very little technical glitches occurs while using Review collected by and hosted on G2.com.

What do you dislike?

there are very few times where load issue occurs, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it reduces manual work and helps to track the task easily Review collected by and hosted on G2.com.

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Harsha B.
HB
Founder & Creative Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The intuitiveness of the product is really amazing. The ease of use. Review collected by and hosted on G2.com.

What do you dislike?

Not anything really, there will forever be scope for improvement. And this amazing team does it the best. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please go for it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Team Management. Review collected by and hosted on G2.com.

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Neha S.
NS
Digital Marketing Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's really simple and easy to use features. Budget-friendly product. Review collected by and hosted on G2.com.

What do you dislike?

I have not seen any drawbacks. It's working as per the expectation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Expenses Claim, attendance & Leave feature Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

FieldEZ helped with my requirement to customize the product to meet my process needs.

FieldEZ understands the best practices and takes time to consult with your team, but we were certain of our Review collected by and hosted on G2.com.

What do you dislike?

Features in iOS lags by 2-3 weeks behind android. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need a customized CRM / Field Services software, this is the end of your search Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Operations are better controlled using data.

Real time data from advertising campaigns Review collected by and hosted on G2.com.

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RG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Its a helpful for company and field officer because both are touch to each other is every time. Review collected by and hosted on G2.com.

What do you dislike?

Its some time hanging problem and close server hang for the every time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Expand the server bendwidth and solve the issue as related to hang the application. Review collected by and hosted on G2.com.

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VM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The product is made with all the use cases of the industry. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is good but the color scheme could be better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The support workflow for end customers. Review collected by and hosted on G2.com.

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Hemanth M.
HM
Vice President Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Entire Application Workflow, Support, and Accessibility Review collected by and hosted on G2.com.

What do you dislike?

Initially, a couple of slight hiccups, but was well handled by Support Team Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We are very Happy with negligible shortcomings Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Service and Sales Management Review collected by and hosted on G2.com.

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VA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Timely response, good service, proper attention to complaints Review collected by and hosted on G2.com.

What do you dislike?

Issues in invoicing earlier, now same is resolved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep up the good work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales force automation requirement, attendance solution Review collected by and hosted on G2.com.

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AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

For service peoples , we can upload images of that partcular complaint , Review collected by and hosted on G2.com.

What do you dislike?

Some time this app get hang , so kindly fix this Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No need of laptops while working in field ..we can attend complaint from this portal . Review collected by and hosted on G2.com.

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FieldEZ Pricing

FieldEZ Pro for Enterprises
$ 15 - $ 20
per user per month
FieldEZ Lite for SMEs
$ 8 - $12
per user per month
See all 3 FieldEZ pricing levels

FieldEZ Features

Highest-Rated Features
  • CRM Integrations - Field Service Management
    • 3% above average
  • Client Notifications - Field Service Management
    • 4% above average
  • Analytics - Field Service Management
    • Average
Lowest-Rated Features
  • Calendar - Field Service Management
    • -6% below average
  • Behavior Monitoring - Field Service Management
    • -1% below average
  • Dispatch - Field Service Management
    • -3% below average
Access Grid® Report
Data from Grid® Report for Field Service Management | Winter 2021
Top Industries Represented
Information Technology and Services
9
Computer Software
5
Accounting
3
Automotive
3
Computer & Network Security
3
Other
49
Data from Grid® Report for Field Service Management | Winter 2021

FieldEZ User Ratings

8.8
Ease of Use
Field Service Management Average: 8.5
8.5
Quality of Support
Field Service Management Average: 8.6
8.9
Ease of Setup
Field Service Management Average: 8.2
Compare FieldEZ to similar products
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FieldEZ Categories on G2

Field Service Management Software
Warranty Management Software

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FieldEZ
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