# Best UCaaS Platforms - Page 6 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,495 reviews) | AI-powered meeting collaboration with unified workspace | "[Zoom Workplace: Seamless All-in-One Hub That Streamlines My Workflow](https://www.g2.com/survey_responses/zoom-workplace-review-13045001)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Hybrid meetings with AI-powered inclusivity features | "[All Your Collaboration Tools United with Brilliant AI Audio and Ironclad Security](https://www.g2.com/survey_responses/webex-suite-review-13050555)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,541 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,364 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | CRM-integrated call analytics and location-based routing | "[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (893 reviews) | Mobile-first calling with Teams integration | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 7 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,389 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 8 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,026 reviews) | — | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated calling with automatic conversation logging | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,138 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" | ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 220 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Viirtue Platform (+2.78%) - Among all products in this category, Viirtue Platform recorded the largest rating increase compared to last month *Last updated: July 07, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,600+ Authentic Reviews - 220+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-07T14%3A48%3A17Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D6%26selected_view%3Dgrid&secure%5Btoken%5D=536223942cf0e42ff1c5d70f758dbbc60542e494db10242fd414e403042f3ab0&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [Banx VoIP](https://www.g2.com/products/banx-voip/reviews) Banx VoIP offers a comprehensive Voice over Internet Protocol service designed to replace traditional landline systems, enabling businesses to make and receive calls over high-speed internet connections. This transition not only reduces costs associated with conventional phone systems but also introduces a suite of advanced features that enhance communication efficiency and flexibility. Banx supports the 2talk platform, ensuring reliability and stability comparable to major telecom providers. Additionally, Banx specializes in the deployment of 3CX and Yeastar Cloud PBX systems, providing scalable and secure solutions tailored to diverse business needs. , [banx.net.nz] Key Features and Functionality: - Advanced Call Routing and Interactive Voice Response : Direct incoming calls to appropriate departments or individuals using customizable menus, improving customer experience and operational efficiency. - Voicemail and Call Recording: Access voicemails for each phone line and utilize call recording for accountability, quality assurance, and training purposes. - Call Redirection and Advanced Routing: Easily reroute calls to voicemail or emergency numbers during holidays or after hours, ensuring continuous business operations. - Multiple Direct-Dial Numbers: Assign up to five direct-dial numbers in the basic plan, allowing employees to have individual extensions for direct customer contact. - Softphone Integration: Replace traditional desk phones with softphone applications on PCs or smartphones, enabling call management from any location and supporting remote work environments. - Unified Communications: Beyond voice calls, Banx VoIP supports audio and video calls, real-time team availability status, video meetings with chat and screen sharing, and instant messaging with file sharing capabilities. - Security and Backup: Features include automatic detection and blacklisting of SIP attack tools, global IP blacklist updates, encrypted traffic via the 3CX Tunnel, and automatic failover for instant backup. Primary Value and Solutions Provided: Banx VoIP addresses the limitations of traditional telephony by offering a cost-effective, feature-rich communication solution that leverages existing internet infrastructure. Businesses benefit from reduced operational costs, enhanced call management capabilities, and the flexibility to support remote work setups. The integration of advanced PBX systems like 3CX and Yeastar Cloud ensures scalability and security, catering to the evolving needs of modern enterprises. By adopting Banx VoIP, organizations can streamline their communication processes, improve customer interactions, and adapt to dynamic business environments with ease. , [banx.net.nz] **Who Is the Company Behind Banx VoIP?** - **Seller:** [Banxware](https://www.g2.com/sellers/banxware) - **Year Founded:** 2020 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/banxware/ (60 employees on LinkedIn®) ### 2. [Basicvoice.nl](https://www.g2.com/products/basicvoice-nl/reviews) Hosted PBX all inclusive **Who Is the Company Behind Basicvoice.nl?** - **Seller:** [basicVoice](https://www.g2.com/sellers/basicvoice) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [BlueRockTEL](https://www.g2.com/products/bluerocktel/reviews) BlueRockTEL started as a telecom billing solution. Today it is a complete BSS platform, shaped by over a decade of real operational experience alongside telecom and cloud operators. **Who Is the Company Behind BlueRockTEL?** - **Seller:** [BlueRockTEL](https://www.g2.com/sellers/bluerocktel) - **Year Founded:** 2017 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** https://www.linkedin.com/company/bluerocktel/ (3 employees on LinkedIn®) ### 4. [BluIP Cloud UC](https://www.g2.com/products/bluip-cloud-uc/reviews) Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud PBX, a feature-rich virtual phone system, SIP Trunking for seamless integration with your existing infrastructure, and direct PSTN calling for both Microsoft Teams and Webex. This powerful combination empowers your teams to collaborate and connect effortlessly, regardless of location or platform. Cloud PBX Enhanced SIP Trunking BluIP Connect with Webex Microsoft Operator Connect Enhanced Cloud Calling for Microsoft Teams WebRTC Console **Who Is the Company Behind BluIP Cloud UC?** - **Seller:** [BluIP](https://www.g2.com/sellers/bluip) - **Year Founded:** 2011 - **HQ Location:** Las Vegas, US - **Twitter:** @BluIPinc (556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bluip/ (78 employees on LinkedIn®) ### 5. [BroadVoice](https://www.g2.com/products/xbp-broadvoice/reviews) XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind BroadVoice?** - **Seller:** [XBP](https://www.g2.com/sellers/xbp) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are BroadVoice's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Meeting Management (1 reviews) - Video Conferencing (1 reviews) - VoIP Services (1 reviews) **Cons:** - Lack of Intuitiveness (1 reviews) - Navigation Difficulty (1 reviews) ### What Do G2 Reviewers Say About BroadVoice? *AI-generated summary from verified user reviews* **Pros:** - Users value the **integrated communication tools** of BroadVoice, enhancing their experience with seamless functionality and management. - Users value the **integrated communication tools** of BroadVoice, enhancing their meeting management efficiency and effectiveness. - Users highlight the **integrated communication tools** of BroadVoice, streamlining conference calls and enhancing usability. - Users value the **integrated communication tools** of BroadVoice, enhancing their experience with its comprehensive features. **Cons:** - Users find the **lack of intuitiveness** in BroadVoice's interface makes it difficult to navigate and locate options. - Users find the **navigation difficult** , as the large list of options can be overwhelming and confusing. #### What Are Recent G2 Reviews of BroadVoice? **"[Centralized control and configuration of all communication features](https://www.g2.com/survey_responses/broadvoice-review-10394358)"** **Rating:** 4.5/5.0 stars *— Siwapong R.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10394358) --- ### 6. [Business Telecom Services](https://www.g2.com/products/business-telecom-services/reviews) Opus offers a complete suite of connectivity solutions, from business lines and calls, through to high speed broadband, Ethernet First Mile, Generic Ethernet Access, Fibre Leased Lines and MPLS/VPLS circuits. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Business Telecom Services?** - **Seller:** [Opus Telecoms](https://www.g2.com/sellers/opus-telecoms) - **HQ Location:** Farnham - **LinkedIn® Page:** https://www.linkedin.com/company/opus-telecom-limited (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Business Telecom Services? **"[Fast and reliable wifi](https://www.g2.com/survey_responses/business-telecom-services-review-8491805)"** **Rating:** 4.0/5.0 stars *— Pardeep D.* [Read full review](https://www.g2.com/survey_responses/business-telecom-services-review-8491805) --- ### 7. [BVoIP](https://www.g2.com/products/bvoip/reviews) bvoip (www.bvoip.com) helps IT and Managed Service Providers attack voice and unified communications worldwide. Having come out of the MSP space, bvoip designed its program to not only automate how MSP’s interact with their existing systems and tools but to also assist MSP’s with an offering to standardize their Unified Communications offering to their customers. bvoip is currently available in North America, Europe, and the Australian / New Zealand Regions. **Who Is the Company Behind BVoIP?** - **Seller:** [BVoIP](https://www.g2.com/sellers/bvoip) - **Year Founded:** 2014 - **HQ Location:** Hatfield, US - **Twitter:** @bvoipllc (1,870 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bvoip (11 employees on LinkedIn®) ### 8. [C4](https://www.g2.com/products/continuant-c4/reviews) C4 is a flexible, cloud-based Customer Experience (CX) solution designed for businesses that want powerful features without the complexity of legacy platforms. With C4, you get everything you need to run a high-performing contact center—voice, digital channels, intelligent routing, reporting, and integrations—delivered through a platform that’s easy to customize and fast to deploy. Unlike traditional CCaaS platforms, C4 is agile by design. That means quick deployments, responsive support, and the ability to request and implement custom API functionality without the wait. Users have more self-service control over configuration, workflows, and reporting—reducing dependency on IT or vendor support. Whether you’re a small team scaling up or a large enterprise looking for a more nimble alternative, C4 offers enterprise-grade capabilities with startup-level flexibility. **Who Is the Company Behind C4?** - **Seller:** [Continuant](https://www.g2.com/sellers/continuant) - **Year Founded:** 1996 - **HQ Location:** Fife, Washington, United States - **Twitter:** @Continuant (721 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/continuant/ (345 employees on LinkedIn®) ### 9. [CallSwitchOne](https://www.g2.com/products/callswitchone/reviews) CallSwitch is a market-leading UCaaS platform, delivering a powerful suite of unified communications features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments. CallSwitch delivers advanced features for hosted telephony and unified communications, with competitive calling plans, international numbering in over 65 countries, and third-party integrations including Salesforce and Microsoft Teams. The platform is also suitable for white-labelling by MSPs and other channel resellers. **Average Rating:** 4.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CallSwitchOne?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CallSwitchOne?** - **Seller:** [TelcoSwitch](https://www.g2.com/sellers/telcoswitch) - **Year Founded:** 2015 - **HQ Location:** Guildford, GB - **LinkedIn® Page:** https://www.linkedin.com/company/nebulacloudltd (58 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are CallSwitchOne's Pros and Cons? **Pros:** - Connectivity (2 reviews) - Ease of Use (2 reviews) - VoIP Services (2 reviews) - Affordable (1 reviews) - Business Tools (1 reviews) **Cons:** - Admin Limitations (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) - Platform Issues (1 reviews) - System Instability (1 reviews) ### What Do G2 Reviewers Say About CallSwitchOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless connectivity** of CallSwitchOne, facilitating easy VoIP calls anywhere with reliable support. - Users appreciate the **ease of use** of CallSwitchOne, finding the interface intuitive and straightforward for managing calls. - Users value the **cost-effective VoIP technology** of CallSwitchOne, enhancing communication affordability for businesses. - Users like that CallSwitchOne is **affordable** , significantly lowering traditional phone costs through VoIP technology. - Users value the **reliable VoIP services** of CallSwitchOne, praising its excellent support and ease of use. **Cons:** - Users face **admin limitations** with CallSwitchOne, as host registration can be cumbersome and time-consuming. - Users find the **high cost** of CallSwitchOne a significant drawback compared to other market options. - Users feel that the **pricing of CallSwitchOne** is significantly higher compared to other market vendors. - Users often face **technical faults** with CallSwitchOne, impacting their overall experience and usability of the platform. - Users are frustrated by the **frequent system instability** of CallSwitchOne, leading many to seek alternatives. #### What Are Recent G2 Reviews of CallSwitchOne? **"[My thoughts](https://www.g2.com/survey_responses/callswitchone-review-10462519)"** **Rating:** 4.5/5.0 stars *— Swapna P.* [Read full review](https://www.g2.com/survey_responses/callswitchone-review-10462519) --- **"[A Very Good VoIP Service](https://www.g2.com/survey_responses/callswitchone-review-8748606)"** **Rating:** 5.0/5.0 stars *— Md Ashfaque I.* [Read full review](https://www.g2.com/survey_responses/callswitchone-review-8748606) --- ### 10. [CARIN](https://www.g2.com/products/carin/reviews) CARIN is an award winning call recording system. It is a premiere Cisco Compatible solution and supports not only Cisco Unified Communications systems, but Avaya, BroadSoft, IP Trade and any SIP compliant telephony solution. **Who Is the Company Behind CARIN?** - **Seller:** [TC&C](https://www.g2.com/sellers/tc-c) - **Year Founded:** 1992 - **HQ Location:** Budapest, HU - **LinkedIn® Page:** http://www.linkedin.com/company/tcandc (52 employees on LinkedIn®) ### 11. [Carolina Digital Phone](https://www.g2.com/products/carolina-digital-phone/reviews) Work from anywhere with a complete mobile solution for your business. The office is wherever you make it with our all-in-one solution that combines all the necessary communications needed with all the features you can�t live without! Enjoy phone, fax, texting, video, conferencing, and more! Put your office phone directly into your pocket and take your work to-go with Carolina Digital Phone. **Who Is the Company Behind Carolina Digital Phone?** - **Seller:** [Carolina Digital Phone](https://www.g2.com/sellers/carolina-digital-phone) - **Year Founded:** 2000 - **HQ Location:** Greensboro, US - **LinkedIn® Page:** https://www.linkedin.com/company/carolina-digital-phone (17 employees on LinkedIn®) ### 12. [Carusto IP-PBX](https://www.g2.com/products/carusto-ip-pbx/reviews) Carusto offers professional software solutions for telecommunication tasks. Our software solutions allow you to automate business processes quickly and efficiently, to improve service quality and reduce costs. **Who Is the Company Behind Carusto IP-PBX?** - **Seller:** [Carusto](https://www.g2.com/sellers/carusto) - **Year Founded:** 2009 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/carusto (2 employees on LinkedIn®) ### 13. [Cebod Telecom](https://www.g2.com/products/cebod-telecom/reviews) Cebod Telecom provides cloud-based telephony solutions to all types of businesses, small or large. **Who Is the Company Behind Cebod Telecom?** - **Seller:** [Cebod Telecom](https://www.g2.com/sellers/cebod-telecom) - **Year Founded:** 2015 - **HQ Location:** Tustin, US - **Twitter:** @CebodT (131 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cebodtelecom (16 employees on LinkedIn®) ### 14. [ConXhub](https://www.g2.com/products/conxhub/reviews) Turn your Smartphone into a SuperPhone... & give yourself 21st Century Mobile FREEDOM ConXhub technology offers you all the killer features of a VoIP or PBX system, BUT without all the expensive equipment & is full of additional benefits. Unlimited calling Add additional phone numbers Make & Receive Calls & messaging from any number Non-VoIP proprietary communications Simple, effective telecoms from anywhere **Who Is the Company Behind ConXhub?** - **Seller:** [Riptec Ltd](https://www.g2.com/sellers/riptec-ltd) - **Year Founded:** 2019 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/riptec-ltd/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of ConXhub? **"[Founder](https://www.g2.com/survey_responses/conxhub-review-5137779)"** **Rating:** 5.0/5.0 stars *— Michael B.* [Read full review](https://www.g2.com/survey_responses/conxhub-review-5137779) --- #### What Are G2 Users Discussing About ConXhub? - [What is ConXhub used for?](https://www.g2.com/discussions/what-is-conxhub-used-for) ### 15. [CyberGate](https://www.g2.com/products/cybertwice-cybergate/reviews) CyberGate connects SIP intercoms, IP cameras, paging systems, and access control devices directly to Microsoft Teams. No extra apps, no parallel systems, no rip-and-replace of existing hardware. Calls from the front door, warehouse, or production floor land in Teams like any other call, with true two-way video that lets your team see and be seen. **Who Is the Company Behind CyberGate?** - **Seller:** [CyberTwice](https://www.g2.com/sellers/cybertwice) - **Year Founded:** 2014 - **HQ Location:** Broek op Langedijk, NL - **LinkedIn® Page:** https://www.linkedin.com/company/15144558/ (12 employees on LinkedIn®) ### 16. [Cytracom](https://www.g2.com/products/cytracom/reviews) Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, . **Average Rating:** 4.1/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Cytracom?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Cytracom?** - **Seller:** [Cytracom](https://www.g2.com/sellers/cytracom) - **Year Founded:** 2008 - **HQ Location:** McKinney, US - **Twitter:** @cytracom (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cytracom-communications/ (106 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Enterprise #### What Are Cytracom's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) - Helpful (1 reviews) - Reliability (1 reviews) ### What Do G2 Reviewers Say About Cytracom? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional support** from Cytracom, enhancing their experience and satisfaction with the service. - Users appreciate the **outstanding customer service** from Cytracom, highlighting proactive support and problem-solving without needing to complain. - Users value the **proactive customer support** from Cytracom, enhancing their experience and resolving issues efficiently. - Users appreciate the **exceptional customer support** from Cytracom, enhancing their overall satisfaction with the service. - Users value the **reliable support** from Cytracom, enhancing their overall experience and satisfaction with the product. #### What Are Recent G2 Reviews of Cytracom? **"[Works as intended](https://www.g2.com/survey_responses/cytracom-review-7614787)"** **Rating:** 5.0/5.0 stars *— Michael J b.* [Read full review](https://www.g2.com/survey_responses/cytracom-review-7614787) --- **"[Good Business Practices for ControlOne](https://www.g2.com/survey_responses/cytracom-review-10963319)"** **Rating:** 4.5/5.0 stars *— Scott B.* [Read full review](https://www.g2.com/survey_responses/cytracom-review-10963319) --- #### What Are G2 Users Discussing About Cytracom? - [Is there a free version of Cytracom?](https://www.g2.com/discussions/is-there-a-free-version-of-cytracom) - [How do I setup my Cytracom phone?](https://www.g2.com/discussions/how-do-i-setup-my-cytracom-phone) - [How do you use Cytracom?](https://www.g2.com/discussions/how-do-you-use-cytracom) - [What does Cytracom do?](https://www.g2.com/discussions/what-does-cytracom-do) ### 17. [Deltapath Unified Communications Platform](https://www.g2.com/products/deltapath-unified-communications-platform/reviews) Deltapath UC is a secure all-in-one platform with a simple administrator interface that integrates business communication solutions like video calls, mobile meetings, and VOIP phone service to help you improve teamwork, productivity, and communication and collaboration. Our platform brings it all together for your business by creating a unified workflow that gives your employees the freedom to work how they want and where they want to innovate faster and communicate and collaborate more effectively. When communication becomes efficient and effective, relaying the right information at the right time to the right people in the right manner is no longer a challenge, but the de facto standard. **Who Is the Company Behind Deltapath Unified Communications Platform?** - **Seller:** [Deltapath](https://www.g2.com/sellers/deltapath) - **Year Founded:** 2001 - **HQ Location:** Santa Clara, US - **LinkedIn® Page:** http://www.linkedin.com/company/deltapath (30 employees on LinkedIn®) ### 18. [Dialexia Hosted PBX](https://www.g2.com/products/dialexia-hosted-pbx/reviews) Installed at the premises of telecom operators carriers and service providers, HERO hosted PBX software provides businesses of all sizes with secure and reliable VoIP phone services, saving them the hassle and expenses of running their own PBX phone systems in-house. **Who Is the Company Behind Dialexia Hosted PBX?** - **Seller:** [Dialexia](https://www.g2.com/sellers/dialexia) - **Year Founded:** 2001 - **HQ Location:** montreal, CA - **Twitter:** @Dialexia (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialexia-communications (14 employees on LinkedIn®) ### 19. [Dingtalk](https://www.g2.com/products/dingtalk/reviews) DingTalk is an enterprise communication and collaboration platform developed by Alibaba Group. Originally launched in China in 2014, it has grown into one of the world's largest workplace productivity platforms, serving over 23 million organizations and 700 million users globally. The global version of DingTalk is designed to serve international businesses, particularly those with operations in or connections to Asia, offering a fully localized English-language experience. **Who Is the Company Behind Dingtalk?** - **Seller:** [DingTalk](https://www.g2.com/sellers/dingtalk) - **HQ Location:** Hangzhou, CN - **LinkedIn® Page:** https://www.linkedin.com/company/dingtalk/ (63 employees on LinkedIn®) ### 20. [DLS Hosted PBX](https://www.g2.com/products/dls-hosted-pbx/reviews) High-end performance for businesses that require an efficient way to centralize data, simplify data management and rapidly scale storage. **Who Is the Company Behind DLS Hosted PBX?** - **Seller:** [DLS Internet Services](https://www.g2.com/sellers/dls-internet-services) - **Year Founded:** 1994 - **HQ Location:** Lake in the Hills, US - **Twitter:** @DlsInternet (162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dls-internet-services/ (57 employees on LinkedIn®) ### 21. [Dstny UCaaS](https://www.g2.com/products/dstny-ucaas/reviews) Cloud Communications and collaboration platform Scalability, cost savings, flexibility, communication, collaboration, improved customer experience, and integration with other business applications. With our platform, scalability is built-in, allowing your business to expand effortlessly as demand grows. Experience significant cost savings through streamlined processes and optimized resource allocation. Enjoy unmatched flexibility, enabling you to adapt swiftly to market changes and emerging opportunities. Efficient communication and seamless collaboration are at your fingertips, fostering teamwork and innovation across your organization. Elevate customer experience with every interaction, creating lasting impressions that drive loyalty and growth. Plus, our seamless integration capabilities ensure that your technology ecosystem operates seamlessly, maximizing productivity and efficiency. **Who Is the Company Behind Dstny UCaaS?** - **Seller:** [Dstny](https://www.g2.com/sellers/dstny) - **HQ Location:** Zaventem, Brussels, BE - **Twitter:** @Dstny_Group (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dstnygroup/ (663 employees on LinkedIn®) ### 22. [EcoLink](https://www.g2.com/products/ecolink/reviews) EcoLink is an omnichannel cloud integration platform for VoIP phone systems and agency management systems that enables insurance and financial agencies to streamline business communications, boost agent productivity, strengthen client relationships, and increase ROI. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind EcoLink?** - **Seller:** [Inteveo](https://www.g2.com/sellers/inteveo) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are EcoLink's Pros and Cons? **Pros:** - Chat Feature (1 reviews) - Easy Access (1 reviews) - User-Friendly (1 reviews) - Video Conferencing (1 reviews) - VoIP Services (1 reviews) **Cons:** - Lack of Intuitiveness (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About EcoLink? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **instant messaging** feature of EcoLink, enhancing communication and accessibility for their business needs. - Users appreciate the **easy access** provided by EcoLink, enabling seamless connectivity even in restrictive environments. - Users appreciate the **user-friendly interface** of EcoLink, enabling easy access and seamless communication from anywhere. - Users appreciate the **video conferencing capabilities** of EcoLink, enabling seamless communication and collaboration from anywhere. - Users benefit from **excellent VoIP services** , enabling seamless communication and media sharing from any location. **Cons:** - Users feel there is a **lack of intuitiveness** in EcoLink, expressing concerns about usability and UI improvements. - Users experience occasional **performance issues** , including lags that hinder smooth interaction with EcoLink. #### What Are Recent G2 Reviews of EcoLink? **"[Ecolink Review](https://www.g2.com/survey_responses/ecolink-review-9336541)"** **Rating:** 5.0/5.0 stars *— Rajeswari P.* [Read full review](https://www.g2.com/survey_responses/ecolink-review-9336541) --- ### 23. [Edify](https://www.g2.com/products/edify/reviews) Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Edify?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Edify?** - **Seller:** [Edify](https://www.g2.com/sellers/edify) - **Year Founded:** 2000 - **HQ Location:** Morristown, New Jersey, United States - **LinkedIn® Page:** https://www.linkedin.com/company/avaya/ (12,360 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Edify's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Expensive (1 reviews) - Missing Features (1 reviews) - Missing Functionality (1 reviews) ### What Do G2 Reviewers Say About Edify? *AI-generated summary from verified user reviews* **Pros:** - Users praise Edify for its **exceptional customer support** , highlighting the responsive and helpful service provided. - Users value the **ease of customization** in Edify, enhancing their overall experience with tailored solutions. - Users highlight the **ease of customization** in Edify, which enhances their overall experience with the product. - Users find the **ease of customization** with Edify to be a significant advantage in enhancing their experience. - Users highlight the **exceptional customer service** and comprehensive features of Edify, enhancing their overall experience. **Cons:** - Users report that the **pricing increase** after the merger with Avaya has made Edify less affordable. - Users feel the **missing features** after the merger with Avaya have negatively impacted Edify's overall value. - Users express concern over **missing functionality** in Edify due to recent feature changes and price increases after the merger with Avaya. #### What Are Recent G2 Reviews of Edify? **"[Best ever](https://www.g2.com/survey_responses/edify-review-11686251)"** **Rating:** 5.0/5.0 stars *— Aisha B.* [Read full review](https://www.g2.com/survey_responses/edify-review-11686251) --- ### 24. [Eloquant](https://www.g2.com/products/eloquant/reviews) Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Eloquant?** - **Seller:** [Eloquant](https://www.g2.com/sellers/eloquant) - **Year Founded:** 2001 - **HQ Location:** Levallois-Perret, FR - **Twitter:** @EloquantNews (1,101 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eloquant/ (106 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Eloquant? **"[We use it everyday for our survey](https://www.g2.com/survey_responses/eloquant-review-175415)"** **Rating:** 4.5/5.0 stars *— Fred C.* [Read full review](https://www.g2.com/survey_responses/eloquant-review-175415) --- #### What Are G2 Users Discussing About Eloquant? - [What is Eloquant used for?](https://www.g2.com/discussions/what-is-eloquant-used-for) ### 25. [Enterprise Insight](https://www.g2.com/products/enterprise-insight/reviews) Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from any web-browser. You have your smartphone to hand, wherever you are, and thus always have access to your real-time data - on specially adapted screens with the appropriate control options. **Who Is the Company Behind Enterprise Insight?** - **Seller:** [purpleview](https://www.g2.com/sellers/purpleview) - **Year Founded:** 2004 - **HQ Location:** Dortmund, DE - **LinkedIn® Page:** http://www.linkedin.com/company/purpleview-gmbh (11 employees on LinkedIn®) ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.