# Symphony Reviews **Vendor:** Symphony.com **Category:** [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin) **Average Rating:** 4.2/5.0 **Total Reviews:** 45 ## About Symphony Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. ## Symphony Pros & Cons **What users like:** - Users appreciate the **ease of use** of Symphony, finding the interface intuitive and effective for collaboration. (8 reviews) - Users love Symphony for its **easy communication** features, allowing efficient interactions and quick issue resolutions. (5 reviews) - Users appreciate the **amazing user interface** of Symphony, facilitating easy tracking of multiple conversations effectively. (5 reviews) - Users value the **excellent customer support** from Symphony, noting responsiveness, engagement, and tailored training for their needs. (4 reviews) - Users value the **exceptional customer support** from Symphony, enhancing their experience with timely and knowledgeable assistance. (3 reviews) - Reliability (3 reviews) - Users value the **end-to-end encryption** of Symphony, ensuring secure communications regarding sensitive topics with clients. (3 reviews) - Automations (2 reviews) - Easy Access (2 reviews) - Users value the **efficient file sharing** capabilities of Symphony, facilitating quick communication and collaboration with colleagues. (2 reviews) **What users dislike:** - Users find that Symphony lacks **essential features** , impacting its usability and overall experience compared to competitors. (5 reviews) - Users find Symphony to be **very expensive** , impacting their overall experience and accessibility to learning. (3 reviews) - Users find the **learning curve challenging** , alongside frustrations with the interface and search functionality. (2 reviews) - Users experience **connection issues** with Symphony, often missing notifications without daily app logins. (1 reviews) - Users experience **connectivity issues** with Symphony, including system outages and absence of group call functionality. (1 reviews) - Users find the **difficult navigation** of Symphony frustrating, as the UI could be much more intuitive. (1 reviews) - Lacking Features (1 reviews) - Limited Features (1 reviews) - Limited Language Support (1 reviews) - Login Issues (1 reviews) ## Symphony Reviews ### 1. A Powerful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Market Data Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Symphony?** Symphony is a great, easy to use, enterprise level messaging app. It is not only purpose-built but also a high-security means of communication. It is a robust and highly adaptable solution with many great features such as the Federation implementation that allows you to securely communicate with external networks such as WhatsApp/WeChat/SMS. Easy chatbot creation through their open API framework as well as the ability to embed Symphony within other applications for easy access in a fast paced environment. Some of it's latest and most astonishing work include their integration of AI and Analytics tools such as Trending Topics as well as their award-winning Trader Voice system. We have implemented/created many great ideas using Symphony. However, a great part for achieving this has also been thanks to the swift and constant proficient support provided by the Customer Support team. All in all, Symphony is a constantly evolving platform, keeping up with the latest trends in the Financial/Technological market, most definitely a powerful messaging platform. **What do you dislike about Symphony?** There's nothing to dislike about Symphony **What problems is Symphony solving and how is that benefiting you?** Some of the benefits of using Symphony include easy access and flexibility in a quick paced environment. Currently, with Cloud9 technology Symphony provides the leading cloud-native trader voice system. ### 2. Highly recommend to an Asset Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Andy R. | COO Office Investment Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Symphony?** The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to suggestions and provide training for our users when requested with office visits when requested. **What do you dislike about Symphony?** There is nothing I dislike about Symphony, however if there was one thing I'd like to see improve it would be the more widespread use of Symphony in other organizations. **What problems is Symphony solving and how is that benefiting you?** Recorded communication with external providers ### 3. Efficient, Business-Focused Chat for Finance—Lacks Some Extras of Slack or Teams **Rating:** 4.0/5.0 stars **Reviewed by:** John M. | Team Lead of Collaboration technologies, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Symphony?** Great for companies that are in the financial industry as well as allowing for a dense chat layout that doesn't take up a lot of screen real-estate **What do you dislike about Symphony?** Compared to platforms like Slack and MS Teams, Symphony has less frills and is more business oriented. While not a dislike, this does mean it can be behind in some features you would find in those other platforms **What problems is Symphony solving and how is that benefiting you?** Our firm has historically had a preference for dense chat clients and in our bake off between multiple platforms, Symphony made the most sense for our company from a functionality and cost perspective. ### 4. Great UI and Support, But Android Notifications Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Symphony?** The platform is easy to use, and I appreciate the user interface. Customer support stands out as well, especially their quick response time and level of engagement. **What do you dislike about Symphony?** As an Android mobile user, I don't always receive notifications consistently. I have to log in at least once a day on my mobile device to ensure I get the notifications. **What problems is Symphony solving and how is that benefiting you?** In 2024, we encountered a problem where the Symphony desktop app was repeatedly accessing one of our application URLs for heartbeat checks, which led to increased load and caused issues. Together with the Symphony support and engineering teams, we investigated the problem and, following their guidance, modified the heartbeat URL. This change was implemented in such a way that it did not impact our application or servers. ### 5. Effortlessly Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Terry R. | Market Data Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Symphony?** The continuous improvement to the functionality and reliability **What do you dislike about Symphony?** It would be good if Symphony could translate Foreign languages within a chat **What problems is Symphony solving and how is that benefiting you?** Communication between trams ### 6. Effortless to Use with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Symphony?** I appreciate how easy it is to use, and I am especially impressed by the customer support, which is excellent. **What do you dislike about Symphony?** I don't have any specific downsides to mention. **What problems is Symphony solving and how is that benefiting you?** Symphony addresses security concerns effectively, providing strong support to their customers and guiding them through every step of the process. ### 7. Easy to communicate across cross division **Rating:** 4.5/5.0 stars **Reviewed by:** Kosha S. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about Symphony?** The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy to chat and bring quick resolution to issues. It can also share snip and emojis or even create a group for large audience. **What do you dislike about Symphony?** The downside of symphony is occasionally the system is down and lacks group call feature. **What problems is Symphony solving and how is that benefiting you?** Quick resolution to issues across division without setting up a call. Easy to chat with co-worker on work progress. Group chats can solve open points without having to get on a call ### 8. Very effective and User friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Naga S. | Asscoiate, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Symphony?** Mostly in smphony, i like the availability of muiltple features in the same place like voice solutions, messaging and mostly with the integrated solutions which they offer, i used to save my time. **What do you dislike about Symphony?** Bit lagging when it comes to its voice solutions. They can improve on that part even more in order to compete with the competitors **What problems is Symphony solving and how is that benefiting you?** It has solved my communication problem s. By using symphony i used to connect with my colleagues , stakeholders very easily to fulfill my requirements to complete the office work ### 9. Symphony is best tool to comunicate **Rating:** 5.0/5.0 stars **Reviewed by:** Sudarsan R. | Information Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Symphony?** Symphony is one of the best tool to communicate to other employees in the organization,mostly all the reputed organization s are using, which is easy to communicate across the companies, Best part is that add group chat for communicating to discuss the issues and it's very user friendly I'm highly recomend to use this software tool **What do you dislike about Symphony?** Honestly I don't have any dislikes but one thing I can say you can connect across the organization which might data leakge **What problems is Symphony solving and how is that benefiting you?** To communicate within the employees and discuss with in the groups ### 10. Symphony review **Rating:** 3.5/5.0 stars **Reviewed by:** Nilesh S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Symphony?** The best thing about Symphony is the ability to have end-to-end encryption, This is very important for secure communications with your clients about sensitive topics. **What do you dislike about Symphony?** It is very expensive and remains difficult to learn. **What problems is Symphony solving and how is that benefiting you?** Symphony is helping with communicating with clients with end-to-end encryption. For financial firms like ours, this is very important. ### 11. Air Coolers **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Symphony?** Symphonies captivate with their intricate beauty, a powerful blend of instruments and emotions. **What do you dislike about Symphony?** I can't dislike anything, but attending symphonies can be expensive. **What problems is Symphony solving and how is that benefiting you?** Depending on the Symphony, it could solve overheating (consumer products) or improve secure communication (financial platform). ### 12. great UX to to traditional chat **Rating:** 4.0/5.0 stars **Reviewed by:** Swati A. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Symphony?** Arranging chats and conversations on the UI is amazing, it helps in keeping track of multiple conversations at one place. Easy to use interface. Better than teams. **What do you dislike about Symphony?** Although it is a great tool, sometimes searching chats is difficult and can be improved. notification sounds and alert tones should be more professional and easy on ears **What problems is Symphony solving and how is that benefiting you?** Connceting with team members who are not co-located, keeping track of conversations, have group chats, incident tickets resolution and profile search for users in the organization. ### 13. "One and gathering group made simple.." **Rating:** 4.0/5.0 stars **Reviewed by:** Md Rashel H. | Sales Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Symphony?** Texting application highlighting gatherings, record moves, stickers, tolls and some more. Simple to utilize and speak with associates. Broadcast accessible for refreshes and whoops. **What do you dislike about Symphony?** Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a client. **What problems is Symphony solving and how is that benefiting you?** It makes it simple for groups and people to interface thorugh texting for fast updates and short correspondences. Record move and screen capture sharing are added benefits. ### 14. Smart Symphony **Rating:** 4.0/5.0 stars **Reviewed by:** Nekkala N. | Senior Manager ICT Projects/Operations/Innovations, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Symphony?** Most reliable,multi platform and secured platform **What do you dislike about Symphony?** Very costly, web layouts to be improved,Macsupport to be done **What problems is Symphony solving and how is that benefiting you?** It is our redundant tool , manages all of my events in one space from creation and registration through the communications. multiple chats and group chats are ability to forward the massages. ### 15. Symphony Experience Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Symphony?** Symphony brings all the useful features for collaboration in one place in the organisation. Its good messenging features , saving chat history and ease of access . **What do you dislike about Symphony?** The application crashes sometimes and also the GUI experience for the user can be improved . Compared to other collaboration tools this tool can be further improved . **What problems is Symphony solving and how is that benefiting you?** SYMPHONY is helping buisnesss to faster communication and collaboration in the teams . Also the useful features it comes up makes it more interesting to use frequently ### 16. Easy user experience **Rating:** 3.0/5.0 stars **Reviewed by:** Aarron H. | Quantity Surveyor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Symphony?** collaboration with clients, and security. ease of file sharing **What do you dislike about Symphony?** clunky design, hard to navigate, simpler layout would be better, itegration in ms office aesthetics **What problems is Symphony solving and how is that benefiting you?** relationships with clients. live working operations. teams integration ### 17. Best software for team chats in corporates! **Rating:** 4.0/5.0 stars **Reviewed by:** Govind A. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Symphony?** The fact that it saves down all chat history including photos and text. Hence can be used to cross reference later when people challenge what they said earlier in time. **What do you dislike about Symphony?** It crashes quite frequently and can be frustrating when too many people send chimes **What problems is Symphony solving and how is that benefiting you?** It allows people to chat freely across teams and geographies. It's better than Skype as you don't miss chats even if you are offline. ### 18. Average **Rating:** 3.5/5.0 stars **Reviewed by:** Jaslin S. | Marketing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Symphony?** I like that it has easy navigation and layout **What do you dislike about Symphony?** as of now we are unable to share photos/clips **What problems is Symphony solving and how is that benefiting you?** Team communication. Its a great tool to chat within company ### 19. One-one and group huddle made easy.. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Symphony?** Instant messaging app featuring groups, file transfers, stickers, chimes and many more. Easy to use and communicate with colleagues. Broadcast available for updates and shoutouts. **What do you dislike about Symphony?** Could have had a much user friendly ui. Search engine is not up to the mark. Doesn't always show all the results when searchinf for a user. **What problems is Symphony solving and how is that benefiting you?** It makes it easy for teams and individuals to connect thorugh instant messaging for quick updates and short communications. File transfer and screenshot sharing are added advantages. ### 20. Symphony platform as an Office communication platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed S. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Symphony?** Ease of search, groups and muting of groups make it really good choice for use in office **What do you dislike about Symphony?** No support for video conferencing, audio call or screen share **What problems is Symphony solving and how is that benefiting you?** Very easy to chat with people, it has good tab system and also lists chats int he left bar ### 21. Best in place to communicate with teams and organisation to improve productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Symphony?** all things at one place with best in class features, multiple chat rooms, Desktop & mobile applications, bookmarks & folders, good search box, private chat room **What do you dislike about Symphony?** nothing as such to dislike from the product, but the interface has scope to improve **Recommendations to others considering Symphony:** Single screen to manage all chats related at a single window. All backdated chats are stored in a single window. **What problems is Symphony solving and how is that benefiting you?** i have personally benefitted from the application as it has helped me to ease my communication with my current organization ### 22. Symphony-Simple and powerful massage application. **Rating:** 4.5/5.0 stars **Reviewed by:** Dushyant M. | Engineering Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Symphony?** Symphony is easy to use and it has many feature inside. I can manage all of my events in one space from creation and registration through to communication. Symphony best feature were the customer service representative. Symphony is multiple chat and group chat and ability to forward the massage. **What do you dislike about Symphony?** Symphony-Nothing as such I found which I didn't like this application. I like this application and i am very happy to use this application. **What problems is Symphony solving and how is that benefiting you?** We are using for internal massaging and also for application integration. ### 23. Symphony , secure crypted chat **Rating:** 5.0/5.0 stars **Reviewed by:** Aymen S. | Production Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Symphony?** I like the integration of the chat rooms and the number of people that can be joined which lets big corporations and companies create groups/chat rooms and communicate fluently and the integration of the iOs app which helps very much **What do you dislike about Symphony?** I dislike the search function for previous chats and the UI interface which I think can be improved as same as the notification way which can be improved also. **What problems is Symphony solving and how is that benefiting you?** In work we have group chats where we discuss live issues and instant messages between group members , this helps us alot in our communication Benefits : Makes communication between teammates easier ### 24. Future of Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Balaji L. | Application Services Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Symphony?** Group Chat with variety of Addons in same window **What do you dislike about Symphony?** Interface is slow sometimes and hanging the memory **What problems is Symphony solving and how is that benefiting you?** Central Chat Tool for our team ### 25. Secure team collaboration messaging application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about Symphony?** Very easy to manage all the events in one place. Very easy to create multiple chats and multiple groups **What do you dislike about Symphony?** Search functionality can be improved. Cannot search a message instantly **Recommendations to others considering Symphony:** Very easy to manage all the events in one place. Very easy to create multiple chats and multiple groups **What problems is Symphony solving and how is that benefiting you?** We are hosting meetings to gather requirements, especially in the covid period. ### 26. Symphony Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Symphony?** It has a few things which a chat tool should absolutely have : - Multiple Chat windows at the same time. - Group Chats - Status of person typing. - Ability to forward the messages. - Able to mark and reply the messages. **What do you dislike about Symphony?** It allows the screen capture but it does not allows pasting the image from clip board, a lot of other chat tools do.Snipping tool comes handy when this is allowed. Otherwise it makes it difficult to send screen snip when working on a single screen. **Recommendations to others considering Symphony:** If you are using a chat tool which is bit heavy, symphony is a real treat. Solves almost everything which you expect from a instant chat solution tool. **What problems is Symphony solving and how is that benefiting you?** One to one business chat. Team communication via group chats. Automatic messages to business users about upcoming releases in software solutions. ### 27. Simple yet powerful messaging application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Symphony?** Application is easy to use yet is packed with lots of features. **What do you dislike about Symphony?** Updates to mobile application are very slow. **What problems is Symphony solving and how is that benefiting you?** We use symphony as our primary chat client. ### 28. Great For Sharing Information in Large Organization, Very Annoying Application **Rating:** 1.0/5.0 stars **Reviewed by:** Angela M. | Java Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Symphony?** I appreciate being able to enter a room and easily search/view the entire conversation. This way, I don't have to ask for help if the question has already been asked and documentation has been provided. I can also leave a room and return if I want to. **What do you dislike about Symphony?** The notification system on Symphony is very annoying. Although there are ways to remove the flashing notification on your desktop, if the application is running there is constant flashing and number display for all of the rooms I'm a part of, even if I only want to see notifications for one room. **Recommendations to others considering Symphony:** Use this tool for sharing information. Since the conversation history lasts forever, it's not the best place for team or time-sensitive conversations. **What problems is Symphony solving and how is that benefiting you?** Whenever I need to work with a new technology, I join the room which other members of my organization have created to share information about that technology. I learn a lot by viewing these conversations. If the information I need is not already a part of the chat, I can ask questions and have them answered quickly, without having to reach out to several different people or identify the best resource to help with my issue. ### 29. Modern looking, young chat experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Symphony?** The most useful feature I found is that you can view quite a few chats in one window at the same time by splitting the view. I also really like the theme and visual aspect of Symphony, it's simple, modern and pleasant to look at. **What do you dislike about Symphony?** I think the lack of features is the biggest downside. Many features such as pasting in screenshots are not yet present on the young chat app. It seems though that the team behind it knows and is working hard to develop new features. **Recommendations to others considering Symphony:** If you're looking for a secure, stylish and regularly updated chat service with many extensions available, try symphony! Its many chat bots that you can get from the marketplace offer great integration with software such as bitbucket, jira and confluence. The sheer amount of customization it provides is great. One can change their alias, name color and even customize notifications with different colors based on who they received them from. **What problems is Symphony solving and how is that benefiting you?** I have been able to chat with multiple people at the same time without any delay from switching to different windows. I have also managed to get people's attention much faster by using its chime feature. ### 30. Better than Skype **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn S. | Derivatives Operations Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Symphony?** I really like the ability to create and save chat rooms. It allows me to quickly chat with the whole team or share important info. It is skype on steroids. You can also use to talk with external contacts. **What do you dislike about Symphony?** I wish I could mute notifications for certain chat rooms without having to leave them. I would also like to be able to be more creative with its look. **What problems is Symphony solving and how is that benefiting you?** I am able to quickly communicate with my team as well as a greater team. It also allows for all to put in their input for others to see and collaborate. ### 31. Good collaboration tool **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | Associate Technology Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about Symphony?** I like how symphony integrates into my phone to make calls there **What do you dislike about Symphony?** The flashing bar really can get annoying when on a meeting **What problems is Symphony solving and how is that benefiting you?** It has taken over group chats from lync ### 32. Symphony issa must have **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about Symphony?** Integtates with tons of applications and APIs. Offers me all internal communications features in one secure platform. **What do you dislike about Symphony?** Nonetheless, Symphony can be hectic to use when there is poor internet connection. Gotta no video conferencing features. **Recommendations to others considering Symphony:** Yes. **What problems is Symphony solving and how is that benefiting you?** Sharing screen for one on one communication. ### 33. Great for teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Symphony?** Very easy to use, you can create multiple chats with various other teams **What do you dislike about Symphony?** Not a whole lot of features, don’t know how to stop notifications **What problems is Symphony solving and how is that benefiting you?** It has given us the ability to communicate with the team at work without having to use email ### 34. Synchronize with Symphony everyday! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Symphony?** When you need to collaborate with coworkers globally or in remote locations, symphony is your guy. I remember using symphony in group chats in particular to stay in touch, share files and ideas most importantly. It’s a great communication platform that is safe and secure **What do you dislike about Symphony?** Sometimes you can accudentally chat the wrong person or group. I wish Symphony had some feature that made this more difficult to do. It’s quite easy to make that mistake now given the Symphony interface. **Recommendations to others considering Symphony:** Be carefully when setting up your chat groups. Ensure that you separate private from business because, as I said, it’s quite easy to Chat the wrong person given how the interface is. Hopefully this is something their management and technology team can look at to fix **What problems is Symphony solving and how is that benefiting you?** The ability to communicate across borders and share content is what’s great. Before it was difficult to communicate with people across time zones and geographic locations. Now symphony simplifies that ### 35. Chat Platform For Financial Institutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Symphony?** What I like about Symphony is the UI and feel of the platform. I also like that they provide support for a workstation application on your computer and also a web application. The security they offer is also top notch as that is one of their main selling point. Their APIs are also very easy to use and it offers enough capabilities for you to build most of the apps that you would want to use with the platform under a financial background. The ability to create your own service accounts, or bots is also very cool. **What do you dislike about Symphony?** I don't like how a lot of their APIs documentations are very lacking. Although it felt like they are really detailed for some endpoints, there are many where it is majorly lacking and you will need to email support to get more information, or you will have to test it with trial and error to get the expected behaviors. Also, a lot of the features that they have are cool, but the problem is that they don't fully expand it to its true capabilities. It's like releasing something that could be so much more than what it is now, but they are not looking to or moving too slow to improve on what they already have, and keep on releasing new features that are not fully documented or just doesn't provide enough usefulness. **What problems is Symphony solving and how is that benefiting you?** We are partnered with them so I can't provide too many details, but that we use them for internal communications and we integrate our company's products with Symphony platform. And based on this requirement they have fulfilled it. ### 36. Tool used for Group chat **Rating:** 3.5/5.0 stars **Reviewed by:** BJ F. | Vice President, Project/Program Management, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Symphony?** When compared to Lync or Skype, was more robust with options to creat and control rooms for specific conversations. **What do you dislike about Symphony?** It wasn't our only choice for communication in our company, and our system is very secure, so getting established with the tool took extra steps and doesn't have the controls to keep it from attempting to login and failing which requires a few restarts to get launched correctly **What problems is Symphony solving and how is that benefiting you?** It allows us to pull employees within the company quickly into an issue and get them up to speed on the conversations we had prior to including them. ### 37. Symphony is missing modern features **Rating:** 1.5/5.0 stars **Reviewed by:** Jeff R. | Analyst, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Symphony?** The ability to casually chat with a colleague without sending a formal e-mail. **What do you dislike about Symphony?** It will start with an empty screen even with the most recent updates and patches and will not fix until a reboot is applied. It does not start automatically when rebooting. It sends me e-mails that I missed a message but does not tell me which message I missed without logging into the app. It has no screen sharing or webcam features built in. **Recommendations to others considering Symphony:** I would consider other tools that provide easy webcam and screen sharing options along with the basic AIM style chat. **What problems is Symphony solving and how is that benefiting you?** You can share files and informally collaborate with co-workers and external contacts. ### 38. Robust and Secure collaboration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Arun V. | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Symphony?** Very secure collaborate be tool with multiroom chat facility. Users can create their own room, deploy self learning bots, call out other participants in the chat, share files secured and encrypted. The tool is customizable and has great flexibility. **What do you dislike about Symphony?** The tool cannot replace Skype for business as at present or the version I am using doesn't support Audio, Video and screenshare. **What problems is Symphony solving and how is that benefiting you?** Cross geographical collaboration Establish team whiteboards and intra departmental discussion forums ### 39. Symphony, A collaboration app **Rating:** 4.5/5.0 stars **Reviewed by:** Sibaram P. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Symphony?** The best part is you can create the groups, communicate and collaborate with people easily and securely. Also allows you to share your screen or file transfer etc. You can automate your daily activities using the symphony bots and integrations, which is really amazing. **What do you dislike about Symphony?** Nothing as such I found which I didn't like in this app. **What problems is Symphony solving and how is that benefiting you?** We are using for internal messaging and also for application integration. ### 40. High quality internal chat engine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Symphony?** The interface of Symphony is polished and makes it easy to locate chats with individuals **What do you dislike about Symphony?** I had some difficulty with the notification settings but generally not a problem **What problems is Symphony solving and how is that benefiting you?** We use Symphony as an internal system to interface with colleagues across the firm (huge, trillion-dollar AUM asset manager). Given that we have a lot of ties between teams and work that needs to be undertaken with different constituents from different teams, Symphony is the best way to reach out to those constituents. ### 41. Nice tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Symphony?** Symphony has many different uses. It is nice to have chatrooms to broadcast a message directly to a big group of people. I appreciate this. It is especially nice in a tech environment to get many different responses from a large audience in a much quicker manner than a mass email. I enjoy checking chatrooms to keep on top of company news and such. **What do you dislike about Symphony?** I am not sure I see the reason for the chime feature. It can be very annoying. It also can be difficult to track responses to messages and cohesively read through a thread when there are so many people talking at once. A way to filter through for relevant messages could be a feature that would prove to be very helpful if implemented. **What problems is Symphony solving and how is that benefiting you?** Symphony is used in my company for collaboration, delivering mass messages, communicating with those around me, and sometimes even for fun. There are many different uses, but all positive for my company. ### 42. Great tool for team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Symphony?** A very secure app to use in an organisation for team collaboration. Easy to keep track of groups and conversations. **What do you dislike about Symphony?** It needs to improve how it trains new users. **What problems is Symphony solving and how is that benefiting you?** Secure team collaboration is the main goal for using symphony ### 43. Simple chat room experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Symphony?** Cross bank connectivity, Ability to add multiple people, follow users, share media **What do you dislike about Symphony?** Inability to work with screen share, a bit confusing how to leave chats **What problems is Symphony solving and how is that benefiting you?** Communications across multiple groups in the firm of 100+ users ### 44. Light weight chat tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Symphony?** ease to organize chats and group, browser clients and screen shots, @ mentions **What do you dislike about Symphony?** screen sharing and desktop client doesn't work seamlessly **Recommendations to others considering Symphony:** light weight chat with supported versions for mobile, web and desktop **What problems is Symphony solving and how is that benefiting you?** Helps reduce email communications and also helps organize group chats for short term / long term projects ### 45. Very similar to other apps I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Dee E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Symphony?** I felt like it worked best as a group of us more than just for an individual. **What do you dislike about Symphony?** Can be a hassle to set up. Felt clunky at first. **What problems is Symphony solving and how is that benefiting you?** Bringing together many locations in one simple area. ## Symphony Discussions - [How does Symphony chat work?](https://www.g2.com/discussions/how-does-symphony-chat-work) - 1 upvote - [What is Symphony product?](https://www.g2.com/discussions/what-is-symphony-product) - 1 upvote - [What does Symphony software do?](https://www.g2.com/discussions/what-does-symphony-software-do) - 1 upvote - [How can I only have flashing number notifications for a specific room?](https://www.g2.com/discussions/how-can-i-only-have-flashing-number-notifications-for-a-specific-room) - 1 upvote - [View Symphony pricing details and edition comparison](https://www.g2.com/products/symphony-symphony/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A06%3A06+-0500&secure%5Bsession_id%5D=89e74a6c-9ab9-4f0f-a96f-df9c8888bc15&secure%5Btoken%5D=c6bf596dab29b87e528f41e3539625a4400f151cc6032699e12bd3b04c0c8ddf&format=llm_user) ## Symphony Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Symphony Features **Business Instant Messaging** - File Sharing - Notifications - Search **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Generative AI - Business Instant Messaging** - Text Summarization **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Symphony Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,194 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (16,963 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,644 reviews)