LateShipment.com Reviews & Product Details

What I appreciate most about LateShipment.com is that it allowed us to combine three separate tools into a single platform. Throughout the process, from the initial demo to going live, we received all the support we needed. They also managed our integrations and set up workflow automations for shipping notifications and returns, which made the transition smooth and efficient. Review collected by and hosted on G2.com.

Honestly, there are only positives I can think of with this platform. I just wish we’d discovered it earlier before spending thousands on other post-purchase tools that didn’t deliver. Review collected by and hosted on G2.com.

We are really loving LateShipment as our Return Portal Management system. It has made it so much more efficient for our returns. We can stipulate custom rules for each item. We can request photos of products and even offer downloadable Labels for customer returns! It is wonderful. I only wish that we had found this years ago! Processing returns is so simple now. Their customer service is also exceptional. We needed help during setup and even a few tweaks afterwards and they went out of their way to help us customize things to our needs. Great team. Thank you. Jen Review collected by and hosted on G2.com.

There really isn't anything negative at this point. :) Review collected by and hosted on G2.com.

Their ability to understand what our business requires and the level of reporting that we need to make insightful decisions and their team orientated approach to work with other members of our team on a regular basis makes it very easy for us to continue to work with Lateshipment.com on a continuous basis. Review collected by and hosted on G2.com.

Initially it took a couple of attempts for an employee to understand what our requirements were but this was then handled by another colleague who was able to assist. Review collected by and hosted on G2.com.

It simplifies shipping and delivery operations with powerful automation and analytics. What stands out is the platform’s ability to automatically track carrier performance, identify late deliveries, and instantly trigger refund claims without manual intervention. Review collected by and hosted on G2.com.

Pricing might feel steep for smaller businesses with lower shipping volumes. Review collected by and hosted on G2.com.

Daniel and the team have been fantastic partners for us in streamlining our returns and exchanges. They were incredibly hands on and strategic during our onboarding to make sure that LateShipment was setup and running the way we need it to be.

They've always been incredibly communicative with us via Slack and calls. If we have questions or issues, they are available to assist whether on Slack or a call.

Great product, great customer service - looking forward to partnering with them for a long time! Review collected by and hosted on G2.com.

Really, nothing. They have been great partners and are always willing to hop in and help, via Slack or call. Review collected by and hosted on G2.com.

The biggest win for us since partnering with LateShipment.com has been the thousands of dollars they’ve recovered for us through claims filed with our carriers. This was our main reason for starting with them, and they’ve delivered exceptional results on this front. Their auditing service has saved us both time and money by catching and filing claims for shipping delays and issues that we would have otherwise missed.

In addition to their claims service, they’ve gone above and beyond to help improve our customer experience. They built a customized tracking page for our customers, making it easy for them to view and track their shipments, and developed email templates that keep our customers informed throughout the shipping process. These features have added significant value to our business.

LateShipment.com has proven to be a great and valuable partner. We look forward to continuing to work with them. Review collected by and hosted on G2.com.

The out-of-the-box template for the tracking page we initially chose wasn’t the best fit for our needs. However, the team was incredibly receptive to our feedback and worked closely with us to make the necessary adjustments. They listened to our concerns and created a customized solution that aligned perfectly with what we were looking for. While the default template wasn’t ideal, their willingness to collaborate and tailor the solution more than made up for it. Review collected by and hosted on G2.com.

Late Shipment has been such an amazing partner in both returns and delivery management experience! They are always willing to support us as our business grows - taking product features/feedback and actually implementing them! Customers drive their pipeline and we will be customers for a long long time! Platform is easy to use, always responsive and they have Review collected by and hosted on G2.com.

Overall there is nothing that stands out! Review collected by and hosted on G2.com.

Excellent cutomer support, Ease to use, Ease of to implement Review collected by and hosted on G2.com.

Predetive Modelling LLM features as possible. Review collected by and hosted on G2.com.