LateShipment.com

9 reviews

Join 1500+ retailers of all sizes across the globe automatically claim refunds for 50+ shipping carrier errors including late deliveries. Use technology to deliver a superior last-mile experience by intelligently predicting carrier errors like ‘late deliveries’ and fix them before they affect your customer. We support more than 16 global shipping carriers.

Delivery Experience Management

4 reviews

Your customers engage 5x more with your website once their order has been placed. Make the most out of this engagement by providing intelligent Delivery Experience Management. Identify - Identify shipping delays through our predictive alerts and keep your customers in the loop proactively. Proactive communication increases customer satisfaction up to 76% Resolve - With proactive action, it also gets easier to resolve problems. Automate ticket creation directly in your helpdesk for critical shipping incidents. Brand - All this plus more can be done with stellar branding on your end. Personalize product promotion for each customer based on their purchase history on your branded tracking page. Notify - Our self-tracking widget has proven to reduce delivery inquiries up to 70% with automated shipping notifications that can be sent either by email or through SMS, based on your preference. Learn - Analyze how your business is doing in terms of customer sentiment and engagement with our curated reports and dashboards on User engagement metrics, Delivery satisfaction ratings, and Carrier performance scores. Loved by 4000+ merchants worldwide, the platform seamlessly integrates with 600+ carriers and business tools that help merchants access all information and operate from a single centralized hub hassle-free.

Parcel Audit and Shipping Refunds

3 reviews

Our shipping audit and refunds platform ensures eCommerce business owners claim every last buck owed to them by shipping carriers through refunds for late deliveries, lost and damaged packages, billing overcharges, etc., These refunds are often meticulous to claim or not transparent that they go unclaimed by the majority of businesses. Audit - There are more than 50 service failures, overcharges, and discrepancies that are eligible for refunds. Some of these are so common they go unnoticed. Automate every last claim you’re owed by carriers. Lost & Damaged - We simplify things with a comprehensive lost and damaged claims management system that identifies and automatically submits relevant claims. Recover -We cross-reference every delivery issue or billing discrepancy with every minute detail of their terms and conditions to ensure an eligible refund claim is submitted for it. Thorough follow-up by an expert team ensures maximum refund recovery. Analyze - Keep a close watch on delivery issues and carrier performances and ensure better service quality by your shipping carriers. Optimize - Gain critical insights into your last-mile logistics that enable you to identify opportunities to optimize your parcel spend and drive informed shipping choices. The platform seamlessly integrates with 600+ carriers and business tools that help merchants access all information and operate from a single centralized hub hassle-free. And there are zero out-of-pocket costs.

Returns Experience Management

0 reviews

Returns couldn’t be made easier than this. Your customer support team will have near to nil tickets on returns, given the entire process can be automated. But that’s not all, you can also turn your returns into a customer retention pipeline by auto-mapping store credits, and exchange in case the return is preference related based on rules. Loved by 4000+ merchants worldwide, the platform seamlessly integrates with 600+ carriers and business tools that help merchants access all information and operate from a single centralized hub hassle-free.