# Best Shipping Insurance Software for Small Business *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)* Products classified in the overall Shipping Insurance category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Shipping Insurance to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Shipping Insurance category. In addition to qualifying for inclusion in the Shipping Insurance Software category, to qualify for inclusion in the Small Business Shipping Insurance Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## G2 Grid® for Shipping Insurance Software ![G2 Grid® for Shipping Insurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/shipping-insurance/grids.png?focus%5B%5D=1390187&focus%5B%5D=108749&focus%5B%5D=60664) Highlighted products: Onward Checkout+, Route, and AfterShip. Underlying data: [Grid® JSON](https://www.g2.com/categories/shipping-insurance/grids.json?focus%5B%5D=onward-checkout&focus%5B%5D=route-2023-05-09&focus%5B%5D=aftership&segment=small-business) ## How Many Shipping Insurance Software Products Does G2 Track? **Total Products under this Category:** 21 ### Category Stats (Jul 2026) - **Average Rating**: 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Onward Checkout+ (+0.14%) - Among all products in this category, Onward Checkout+ recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Shipping Insurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 900+ Authentic Reviews - 21+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Narvar Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1004430&secure%5Bchosen_at%5D=2026-07-17T11%3A58%3A15Z&secure%5Bdisplayable_resource_id%5D=1004430&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1004430&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=8299&secure%5Bresource_id%5D=1004430&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshipping-insurance%2Fsmall-business&secure%5Btoken%5D=ae86ecac3342be7e15fb8bef52d102235187a10a10bfd97c1c83019540de5dba&secure%5Burl%5D=https%3A%2F%2Fcorp.narvar.com%2Fsecure&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Shipping Insurance Software Products in 2026? ### 1. [Onward Checkout+](https://www.g2.com/products/onward-checkout/reviews) Onward is the post-purchase experience platform that helps brands protect every order and delight every customer. With VIP Protection, shoppers get fast resolutions for lost, stolen, or damaged packages while merchants gain peace of mind knowing claims are handled within twenty-four hours. Onward also powers seamless returns, flexible order editing, carbon-neutral shipping, and merchant-defined satisfaction guarantees. For merchants, Onward is more than protection—it is a growth engine. By reducing support costs, minimizing cancellations, and building trust at checkout, brands see higher conversion, stronger retention, and lasting customer loyalty. **Average Rating:** 4.9/5.0 **Total Reviews:** 42 **Who Is the Company Behind Onward Checkout+?** - **Seller:** [Onward](https://www.g2.com/sellers/onward) - **Company Website:** https://www.useonward.com - **Year Founded:** 2023 - **HQ Location:** Nashville, US - **LinkedIn® Page:** https://www.linkedin.com/company/useonward (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Consumer Goods, Apparel & Fashion - **Company Size:** 83% Small-Business, 10% Mid-Market #### What Are Onward Checkout+'s Pros and Cons? **Pros:** - Customer Support (15 reviews) - Easy Setup (11 reviews) - Easy Integrations (10 reviews) - Ease of Use (7 reviews) - Customer Focused (6 reviews) **Cons:** - Communication Issues (3 reviews) - Limited Customization (3 reviews) - Missing Features (2 reviews) - Feature Limitations (1 reviews) - Language Limitations (1 reviews) ### What Do G2 Reviewers Say About Onward Checkout+? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** from Onward, enhancing their purchase protection experience and satisfaction. - Users find the **easy setup** of Onward Checkout+ seamless, enhancing their checkout experience effortlessly. - Users love the **easy integrations** of Onward Checkout+, enhancing their operational efficiency and customer satisfaction. - Users appreciate the **ease of use** of Onward Checkout+, enhancing customer confidence from purchase to delivery. - Users commend Onward Checkout+ for its **exceptional customer focus** , enhancing satisfaction and trust through proactive support and seamless integration. **Cons:** - Users experience **communication issues** leading to confusion about the claims process and resolution steps. - Users desire more **customization options** for branding within Onward Checkout+ to enhance alignment with their website. - Users find the **missing features** in Onward Checkout+ frustrating, affecting the overall shopping experience and satisfaction. - Users desire more design **autonomy** with Onward Checkout+, citing limitations in uniformity and seamless integration. - Users feel the **language limitations** hinder their experience, wishing for more multilingual support in features. #### What Are Recent G2 Reviews of Onward Checkout+? **"[A strong tool for reducing CX workload and improving service](https://www.g2.com/survey_responses/onward-checkout-review-12888090)"** **Rating:** 4.5/5.0 stars *— Kayla M.* [Read full review](https://www.g2.com/survey_responses/onward-checkout-review-12888090) --- **"[Seamless Shopify Checkout Integration with Smooth Claims and Proactive Support](https://www.g2.com/survey_responses/onward-checkout-review-12983180)"** **Rating:** 5.0/5.0 stars *— Mimi K.* [Read full review](https://www.g2.com/survey_responses/onward-checkout-review-12983180) --- ### 2. [Route](https://www.g2.com/products/route-2023-05-09/reviews) Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. **Average Rating:** 4.5/5.0 **Total Reviews:** 110 **Who Is the Company Behind Route?** - **Seller:** [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) - **Company Website:** https://route.com/merchants - **Year Founded:** 2019 - **HQ Location:** Lehi, Utah - **Twitter:** @route (2,529 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/route-app/ (255 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 85% Small-Business, 12% Mid-Market #### What Are Route's Pros and Cons? **Pros:** - Affordable Pricing (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Time Saving (1 reviews) **Cons:** - Poor Support (2 reviews) - Communication Issues (1 reviews) - Email Issues (1 reviews) - Integration Issues (1 reviews) - Plan Limitations (1 reviews) ### What Do G2 Reviewers Say About Route? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **affordable pricing** of Route, making it easy for businesses to enhance package delivery confidence. - Users appreciate the **excellent customer support** from Route, boosting confidence in their delivery experience. - Users value the **easy integrations** of Route, especially its seamless compatibility with Shopify for enhanced customer confidence. - Users value the **time-saving benefits** of Route, significantly reducing headaches and costs in their operations. **Cons:** - Users face **poor support** from Route, highlighted by a frustrating AI chatbot and abrupt service termination. - Users report **communication issues** with Route, especially regarding abrupt partnership termination and lack of notice affecting customer trust. - Users often face **email issues** with Route, particularly when unexpected changes disrupt customer communication and trust. - Users find **integration issues** with Route challenging, as it isn't a built-in Shopify feature. - Users express frustration over **sudden plan cancellations** by Route, leading to disruption and loss of customer trust. #### What Are Recent G2 Reviews of Route? **"[Route is great and efficient!](https://www.g2.com/survey_responses/route-review-8512214)"** **Rating:** 5.0/5.0 stars *— Maeghan P.* [Read full review](https://www.g2.com/survey_responses/route-review-8512214) --- **"[Nothing but wonderful experiences using Route](https://www.g2.com/survey_responses/route-review-9968518)"** **Rating:** 5.0/5.0 stars *— Ruben C.* [Read full review](https://www.g2.com/survey_responses/route-review-9968518) --- #### What Are G2 Users Discussing About Route? - [What is Route Protection & Tracking used for?](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) - [Who owns route shipping?](https://www.g2.com/discussions/who-owns-route-shipping) - 1 comment - [Is Route shipping insurance necessary?](https://www.g2.com/discussions/is-route-shipping-insurance-necessary) - 1 comment - [What does route app do?](https://www.g2.com/discussions/what-does-route-app-do) - [What does route package protection do?](https://www.g2.com/discussions/what-does-route-package-protection-do) - 2 comments ### 3. [AfterShip](https://www.g2.com/products/aftership/reviews) AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more **Average Rating:** 4.7/5.0 **Total Reviews:** 309 **Who Is the Company Behind AfterShip?** - **Seller:** [AfterShip](https://www.g2.com/sellers/aftership) - **Year Founded:** 2012 - **HQ Location:** Singapore - **Twitter:** @aftership (4,018 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (407 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 86% Small-Business, 12% Mid-Market #### What Are AfterShip's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Helpful (6 reviews) - Integrations (5 reviews) - Easy Integrations (4 reviews) - Ease of Use (3 reviews) **Cons:** - Expensive (3 reviews) - Tracking Issues (3 reviews) - Missing Features (2 reviews) - Poor Customer Support (2 reviews) - Poor Support (2 reviews) ### What Do G2 Reviewers Say About AfterShip? *AI-generated summary from verified user reviews* **Pros:** - Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges. - Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively. - Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly. - Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows. - Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience. **Cons:** - Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes. - Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support. - Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides. - Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions. - Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system. #### What Are Recent G2 Reviews of AfterShip? **"[1,100 Carriers and Branded Tracking Pages That Deliver](https://www.g2.com/survey_responses/aftership-review-12703213)"** **Rating:** 5.0/5.0 stars *— SANDILE N.* [Read full review](https://www.g2.com/survey_responses/aftership-review-12703213) --- **"[Clean, Intuitive Shipment Tracking with Strong Branded Notifications](https://www.g2.com/survey_responses/aftership-review-12725506)"** **Rating:** 5.0/5.0 stars *— Lee P.* [Read full review](https://www.g2.com/survey_responses/aftership-review-12725506) --- #### What Are G2 Users Discussing About AfterShip? - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment ## What Is Shipping Insurance Software? [Inventory Management Software](https://www.g2.com/categories/inventory-management)