Best Session Replay Software with Mobile App Capabilities

How Many Session Replay Software Products Does G2 Track?

Total Products under this Category: 103

Category Stats (Nov 2026)

  • Average Rating: 4.55/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Webeyez (+0.23%) - Among all products in this category, Webeyez recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Session Replay Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 18,100+ Authentic Reviews
  • 103+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Session Replay Software

G2 Grid® for Session Replay Software plotting products by satisfaction and market presence

Highlighted products: LogRocket, Microsoft Clarity, PostHog, Contentsquare, Fullstory, Hotjar by Contentsquare, Glassbox, and Amplitude Session Replay.

Underlying data: [Grid® JSON](https://www.g2.com/categories/session-replay/grids.json?focus%5B%5D=logrocket&focus%5B%5D=microsoft-microsoft-clarity&focus%5B%5D=posthog&focus%5B%5D=contentsquare&focus%5B%5D=fullstory&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=glassbox&focus%5B%5D=amplitude-session-replay)

LogRocket

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster. LogRocket is used by engineers, product managers, and UX teams building web and mobile applications. Galileo surfaces issues proactively, so instead of going into the platform to look for problems, teams are alerted to what matters most and handed the context they need to act. Core capabilities include: - Session replay: Pixel-perfect recordings of user sessions captured alongside console logs, network requests, Redux state, and performance data, giving engineers the context needed to reproduce issues without guesswork. - Error and performance monitoring: Automatic capture of JavaScript errors, network failures, and performance degradation, surfaced alongside the session in which they occurred. - Product analytics: Funnel analysis, user segmentation, feature usage tracking, and retention metrics, built on the same session data used for debugging. - Workflow integrations: Connects with tools including Jira, GitHub, Datadog, and Intercom, routing issues identified in LogRocket into existing development and support workflows. - MCP server: Allows AI agents to connect directly to LogRocket, enabling them to watch real session replays and gain context on the user experience. LogRocket supports modern web frameworks, including React, Angular, and Vue, as well as native iOS and Android applications. LogRocket is shortening the distance between identifying a user problem and shipping a fix. The platform integrates with AI coding tools such as Cursor and Claude Code, allowing issues identified in the platform to be passed directly to an AI agent as a fully-loaded coding task, complete with session replay, error context, and reproduction steps.

Average Rating: 4.6/5.0

Total Reviews: 2,466

How Do G2 Users Rate LogRocket?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.0/10 (Category avg: 8.4/10)
  • Search Box: 8.3/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind LogRocket?

  • Seller: LogRocket, Inc.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Boston, Massachusetts
  • LinkedIn® Page: www.linkedin.com
    429 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CTO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 30% Medium

What Do G2 Reviewers Say About LogRocket?

AI-generated summary from verified user reviews

Pros
  • Users find session replay invaluable for troubleshooting, saving time and enhancing understanding of user issues seamlessly.
  • Users find LogRocket easy to use and navigate, making it an invaluable tool for resolving technical issues efficiently.
  • Users value the intuitive session replay and efficient issue triage that significantly enhance their troubleshooting processes.
  • Users value insightful user tracking with LogRocket, enhancing their ability to resolve technical issues efficiently.
  • Users love the user behavior tracking in LogRocket, enabling seamless troubleshooting and insights into user interactions.
Cons
  • Users find session management cumbersome, especially when retrieving analytics becomes tedious and sessions appear as anonymous.
  • Users note the missing features in LogRocket, including tooltip capture and AI detection inaccuracies.
  • Users find filtering issues with LogRocket, as it can be overwhelming to sift through extensive session data.
  • Users find LogRocket expensive, especially for small businesses, desiring more affordable pricing options for better access.
  • Users find the search difficulty in LogRocket overwhelming, experiencing inconsistent results and lagging playback during sessions.

What Are Recent G2 Reviews of LogRocket?

PostHog

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments and deploy new features, all in one platform. - DESIGN BETTER: Robust product analytics. Multivariate A/B experiments. User segmentation and 50+ integrations. PostHog has everything you need to build better products. - BUILD BETTER: Roll out new features safely with feature flags, debug issues with session recordings and plan new features with correlation analysis -- all in PostHog. - DEVELOP BETTER: Expect an SDK, API, event pipelines, an SQL-like syntax for deep analysis, and an open-source app platform. - SCALE BETTER: US or EU hosting available, powered by ClickHouse. Everything is SOC2 certified, GDPR-ready, and HIPAA-compliant. PostHog is scalable to teams of any size and priced based on usage. It's entirely open source, so you can inspect every line of code, make suggestions or even build directly on top of the product to add new features and integrations.

Average Rating: 4.5/5.0

Total Reviews: 1,049

How Do G2 Users Rate PostHog?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Frustration Tracking: 7.9/10 (Category avg: 8.4/10)
  • Search Box: 7.8/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 7.5/10 (Category avg: 8.4/10)

Who Is the Company Behind PostHog?

  • Seller: PostHog
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    225 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 16% Medium

What Do G2 Reviewers Say About PostHog?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of PostHog, appreciating its intuitive design and straightforward integration process.
  • Users highlight the easy setup of PostHog, allowing for quick implementation and seamless integration into their workflow.
  • Users value the powerful analytics capabilities of PostHog, enjoying seamless integration and flexibility in tracking and experiments.
  • Users value the comprehensive insights from PostHog, enjoying seamless analytics and feature management in one robust platform.
  • Users enjoy the high-quality session recordings of PostHog, which enhance their understanding of user interactions effectively.
Cons
  • Users struggle with the initial learning curve, finding the overwhelming UI and features challenging to navigate at first.
  • Users find the steep learning curve of PostHog overwhelming initially, but it improves with familiarity and use.
  • Users often find the initial complexity of PostHog overwhelming, especially for those less tech-savvy.
  • Users often face a confusing learning curve with PostHog, finding the UI overwhelming and navigation challenging initially.
  • Users highlight the missing features in PostHog, expressing a need for improved UI and more functional capabilities.

What Are Recent G2 Reviews of PostHog?

What Are G2 Users Discussing About PostHog?

Contentsquare

Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.6/5.0

Total Reviews: 737

How Do G2 Users Rate Contentsquare?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.0/10 (Category avg: 8.4/10)
  • Search Box: 8.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Contentsquare?

  • Seller: Contentsquare
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Digital Experience Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 45% Large, 32% Medium

What Do G2 Reviewers Say About Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive analytics and user-friendly platform of Contentsquare, enhancing collaboration and optimization efforts.
  • Users value the comprehensive analytics of Contentsquare, enabling deep insights and actionable recommendations for optimization.
  • Users appreciate the user-friendly interface of Contentsquare, facilitating collaboration and actionable insights across teams.
  • Users appreciate the comprehensive analytics and insights of Contentsquare, enhancing understanding of user behavior and engagement.
  • Users value the comprehensive journey analysis provided by Contentsquare, enhancing understanding of customer experiences and insights.
Cons
  • Users find the complex features of Contentsquare challenging, often requiring additional training for effective use.
  • Users face missing features like unreliable session replays and limited integration with qualitative feedback tools.
  • Users find the complexity of Contentsquare challenging, requiring significant onboarding to effectively utilize its features.
  • Users find navigation difficulties in engagement maps frustrating and desire clearer updates for dashboard changes.
  • Users find the learning curve steep, as the complexity and multitude of features can be overwhelming initially.

What Are Recent G2 Reviews of Contentsquare?

What Are G2 Users Discussing About Contentsquare?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Fullstory

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

Average Rating: 4.5/5.0

Total Reviews: 1,039

How Do G2 Users Rate Fullstory?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.5/10 (Category avg: 8.4/10)
  • Search Box: 8.2/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Fullstory?

  • Seller: Fullstory
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    536 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 37% Small

What Do G2 Reviewers Say About Fullstory?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Fullstory, highlighting its simple setup and seamless integration with other tools.
  • Users appreciate the deep insights into customer interactions that help identify drop-off points for performance improvements.
  • Users commend the helpful and invested customer support at FullStory, enhancing their overall success with the product.
  • Users appreciate the exceptional support from FullStory's team, which enhances their experience and promotes effective learning.
  • Users value the deep insights into customer interactions from FullStory, enabling better decision-making and performance improvements.
Cons
  • Users find the learning curve steep initially, though support helps in navigating the complexities of FullStory.
  • Users find the filtering limitations of FullStory frustrating, hindering effective data analysis and tracking over time.
  • Users find data identification and search challenging in FullStory, requiring considerable effort to access useful insights.
  • Users find the missing features in FullStory, like flexible time frames and detailed comparisons, limits usability and analysis.
  • Users find FullStory's limited features frustrating, particularly regarding time filtering, user identification, and journey tracking.

What Are Recent G2 Reviews of Fullstory?

What Are G2 Users Discussing About Fullstory?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.8/10 (Category avg: 8.4/10)
  • Search Box: 9.8/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    278 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Glassbox, facilitating effortless access to insightful data and streamlined reporting.
  • Users value the real-time session replay of Glassbox for its clarity and effectiveness in enhancing user experience.
  • Users value the real-time data capture and comprehensive insights of Glassbox for enhancing customer experience.
  • Users appreciate the real-time insight into user interactions provided by Glassbox, enhancing troubleshooting and customer experience.
  • Users appreciate the in-depth customer understanding Glassbox provides, enabling data-driven decisions and improved user experiences.
Cons
  • Users experience significant session issues with Glassbox, including lag and difficulties finding session links.
  • Users find Glassbox to be not intuitive, with a steep learning curve and occasional performance issues.
  • Users often face session link splitting issues, making it challenging to keep track of recorded sessions.
  • Users find the learning curve steep with Glassbox, requiring more training to navigate its complex features effectively.
  • Users find the missing features of Glassbox frustrating, hindering functionality and session recording capabilities.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,242

How Do G2 Users Rate Dynatrace?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.3/10 (Category avg: 8.4/10)
  • Search Box: 8.4/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.4/10 (Category avg: 8.4/10)

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Dynatrace, as it simplifies monitoring and enhances data visibility for IT teams.
  • Users value the AI-powered debugging capabilities of Dynatrace, which enhance monitoring and root-cause analysis effectively.
  • Users value the powerful data organization of Dynatrace Grail, enhancing monitoring and issue identification through integrated insights.
  • Users value the versatile information organization in Dynatrace, enhancing accessibility across the entire organization.
  • Users appreciate the early downtime detection and unified monitoring capabilities of Dynatrace for improved IT support.
Cons
  • Users find the learning curve steep, noting that configuration and certification experiences need significant improvement.
  • Users criticize Dynatrace for its missing features, particularly in documentation accuracy and dashboard customization options.
  • Users find the complexity of Dynatrace challenging, noting difficulties in configuration and a need for better documentation.
  • Users find the UX improvement challenging due to a steep learning curve and complex dashboard navigation.
  • Users find the learning difficulty of Dynatrace challenging, leading to decreased usage and confusion with the tool.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

Heap by Contentsquare

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

Average Rating: 4.4/5.0

Total Reviews: 1,074

How Do G2 Users Rate Heap by Contentsquare?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.0/10 (Category avg: 8.4/10)
  • Search Box: 8.9/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Heap by Contentsquare?

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About Heap by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Heap, enabling non-technical members to track events effortlessly.
  • Users value Heap's automatic event tracking, which streamlines measurement and enhances understanding of user behavior effortlessly.
  • Users value Heap's automation for tracking user interactions, greatly saving time and simplifying analysis without requiring manual setup.
  • Users value Heap's efficiency as it automates event tracking, saving time and effort for teams.
  • Users love the intuitive interface of Heap, enabling non-technical team members to effortlessly create tracking events.
Cons
  • Users experience data inaccuracy with Heap, leading to confusion and difficulty in finding actionable insights.
  • Users face data management issues with discrepancies from Google Analytics and overwhelming amounts of auto-captured data.
  • Users experience slow performance with Heap, noting lag and inefficiencies during data processing and reporting.
  • Users find the complex features of Heap challenging initially, requiring time to learn and adapt effectively.
  • Users find the overwhelming amount of data from Heap challenging to sift through without better filtering options.

What Are Recent G2 Reviews of Heap by Contentsquare?

What Are G2 Users Discussing About Heap by Contentsquare?

Smartlook

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Average Rating: 4.6/5.0

Total Reviews: 837

How Do G2 Users Rate Smartlook?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.4/10 (Category avg: 8.4/10)
  • Search Box: 8.4/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.4/10 (Category avg: 8.4/10)

Who Is the Company Behind Smartlook?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 85% Small, 12% Medium

What Do G2 Reviewers Say About Smartlook?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Smartlook, benefiting from its clean interface and effective analytics tools.
  • Users value the clean interface and custom dashboards of Smartlook, enhancing their analytics and decision-making experience.
  • Users value the powerful analytics tools in Smartlook, enhancing their ability to monitor user interactions effectively.
  • Users value the useful free plan of Smartlook, making it ideal for trials and small projects.
  • Users appreciate the clean and attractive interface of Smartlook, facilitating effective navigation and insightful analytics.
Cons
  • Users find the cluttered interface sometimes overwhelming, which can disrupt their overall experience with Smartlook.
  • Users find complex features challenging, with limited tracking records and difficulties in creating heat maps.
  • Users report experiencing dashboard issues due to an overloaded interface and occasional visual glitches.
  • Users are concerned about the limited one-month data retention and difficulties in creating permanent heat maps.
  • Users find delays in accessing tracking records and face challenges with heat map functionality in Smartlook.

What Are Recent G2 Reviews of Smartlook?

What Are G2 Users Discussing About Smartlook?

UXCam

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more.

Average Rating: 4.6/5.0

Total Reviews: 209

How Do G2 Users Rate UXCam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.7/10 (Category avg: 8.4/10)
  • Search Box: 8.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind UXCam?

  • Seller: UXCam
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Product Manager
  • Top Industries: Financial Services, Computer Software
  • Company Size: 56% Small, 29% Medium

What Do G2 Reviewers Say About UXCam?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of session replay, gaining insights into user interactions that enhance product design and functionality.
  • Users commend the responsive customer support from UXCam, facilitating improvements and problem resolution effectively.
  • Users value the error tracking capabilities of UXCam, enabling faster fixes and improved design based on insights.
  • Users find user behavior tracking invaluable for analyzing sessions and uncovering app bugs efficiently without data overload.
  • Users value the clarity of heatmaps in understanding user interactions, enhancing product design and issue resolution.
Cons
  • Users find the dashboard issues overwhelming and user-unfriendly, requiring significant time to enhance their experience.
  • Users find the search difficulty challenging due to limited filters and a less intuitive dashboard experience.
  • Users find the cluttered interface overwhelming at first, suggesting a need for simplification to reduce info overload.
  • Users find the dashboard overwhelming due to excessive data, suggesting a need for simplification for better usability.
  • Users find the filtering issues with UXCam's dashboard limit its usability and effectiveness for detailed analytics.

What Are Recent G2 Reviews of UXCam?

What Are G2 Users Discussing About UXCam?

Medallia Digital Experience Analytics (DXA)

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.

Average Rating: 4.4/5.0

Total Reviews: 34

How Do G2 Users Rate Medallia Digital Experience Analytics (DXA)?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Frustration Tracking: 7.7/10 (Category avg: 8.4/10)
  • Search Box: 7.7/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Medallia Digital Experience Analytics (DXA)?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Insurance, Telecommunications
  • Company Size: 50% Large, 36% Medium

What Do G2 Reviewers Say About Medallia Digital Experience Analytics (DXA)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the visibility into real customer behavior provided by Medallia DXA, enhancing decision-making for improvements.
  • Users appreciate the visual communication of insights in Medallia DXA, enhancing stakeholder alignment and decision-making.
  • Users appreciate the ease of use of Medallia DXA, which simplifies understanding customer behavior and sharing insights.
  • Users value the variety of features in Medallia DXA, enhancing insights into customer behavior and journey analysis.
  • Users value the visual filtering options in Medallia DXA, enhancing understanding of customer behavior and improving decision-making.
Cons
  • Users find the manual effort for insights extraction in Medallia DXA burdensome, affecting overall efficiency and adoption.
  • Users find the complex configuration of Medallia DXA to be time-consuming and challenging for effective adoption.
  • Users find Medallia DXA's complex features require significant manual effort, hindering efficient use and adoption.
  • Users find the setup complexity of Medallia DXA burdensome, requiring significant manual effort and ongoing resource attention.
  • Users find complex querying in Medallia DXA burdensome, requiring significant manual effort and slowing down adoption efforts.

What Are Recent G2 Reviews of Medallia Digital Experience Analytics (DXA)?

What Are G2 Users Discussing About Medallia Digital Experience Analytics (DXA)?

Quantum Metric

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.

Average Rating: 4.6/5.0

Total Reviews: 277

How Do G2 Users Rate Quantum Metric?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.7/10 (Category avg: 8.4/10)
  • Search Box: 8.3/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.7/10 (Category avg: 8.4/10)

Who Is the Company Behind Quantum Metric?

  • Seller: Quantum Metric
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Colorado Springs, Colorado, United States
  • LinkedIn® Page: www.linkedin.com
    467 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Retail, Telecommunications
  • Company Size: 63% Large, 24% Medium

What Do G2 Reviewers Say About Quantum Metric?

AI-generated summary from verified user reviews

Pros
  • Users value the quick bug identification and AI-generated insights that enhance UX and prioritize improvements effectively.
  • Users appreciate the ease of use of Quantum Metric, effectively identifying bugs and enhancing UX analysis.
  • Users value the almost real-time session replays of Quantum Metric, enabling quick bug identification and insights.
  • Users value the insightful analytics from Quantum Metric, enhancing their ability to identify and prioritize UX improvements.
  • Users find Quantum Metric's easy setup transformative, enabling swift bug detection and enhancing overall productivity effectively.
Cons
  • Users find the learning curve steep with Quantum Metric, citing challenges in understanding the UI and training content.
  • Users find the steep learning curve of Quantum Metric challenging, especially for beginners trying to navigate the UI.
  • Users face search difficulty with Quantum Metric, impacting ease of use and accessing recorded sessions effectively.
  • Users find session management challenging due to issues with loading sessions, finding data, and unclear functionality.
  • Users face replay issues with Quantum Metric, finding it hard to locate sessions and often experiencing delays.

What Are Recent G2 Reviews of Quantum Metric?

What Are G2 Users Discussing About Quantum Metric?

SessionStack

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

Average Rating: 4.8/5.0

Total Reviews: 67

How Do G2 Users Rate SessionStack?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.9/10 (Category avg: 8.4/10)
  • Search Box: 8.8/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.4/10 (Category avg: 8.4/10)

Who Is the Company Behind SessionStack?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 72% Small, 19% Medium

What Do G2 Reviewers Say About SessionStack?

AI-generated summary from verified user reviews

Pros
  • Users praise the session replay feature of SessionStack for enhancing bug detection and understanding user behavior efficiently.
  • Users value the insightful user behavior tracking of SessionStack, enhancing bug detection and improving the platform's quality.
  • Users value the visibility SessionStack provides, enhancing bug reproduction and tracking user behavior effectively.
  • Users appreciate the ease of use of SessionStack, finding it simple to search and analyze user sessions.
  • Users love the user behavior tracking of SessionStack, enhancing efficiency in bug detection and improving user insights.
Cons
  • Users find the missing features in SessionStack, including media support and easier usability, quite frustrating.
  • Users express frustration over media format limitations and short data retention that hinder their overall experience with SessionStack.
  • Users experience poor integration with SessionStack, lacking essential connections like payment history and tools like LiveAgent.
  • Users are frustrated by recording issues, including format limitations and managing session limits without notifications.
  • Users struggle with data inaccuracy due to difficulties in file formats and unreliable syncing with email systems.

What Are Recent G2 Reviews of SessionStack?

UXtweak

UXtweak is a UX research platform, built for researchers by researchers. It helps teams recruit and manage participants, run moderated and unmoderated studies, analyze results, and share insights — all in one place. Built for research by researchers, UXtweak is used by 100K+ UXers, helping research, product, and design teams turn insights into impact. ✨ Start for free today at UXtweak.com 🔧🐝 Why do user-centered organizations choose UXtweak? 🌍 Recruit globally, reliably: Access participants from 130+ countries with 2,000+ targeting attributes for precise recruitment. Rigorous quality checks and free replacements ensure reliable feedback so you can focus on insights, not logistics. 🔧 Comprehensive tools for every stage: Test concepts, prototypes, or finished products — including native Figma prototype testing that stays in sync as your file changes. Conduct live user interviews, and run proven methods like card sorting and tree testing, moderated or unmoderated. 📊 Actionable analytics: Turn raw data into decisions with powerful analytics. Build shareable reports with our Report Builder, including AI-suggested highlights that point you to the clips and data worth including — so reports come together faster without losing your voice in them. 🤖 AI that scales research, always opt-in: AI features in UXtweak are always opt-in—you choose where it helps, and you stay in control of the output. AI-generated participant summaries and recording outlines turn hours of session footage into clear, navigable overviews. AI can also help you suggest highlight reels from your user interview recordings or tag transcripts. 🤝 Research-to-research support: Our customer success team is made up of experienced UX researchers, available to help you tackle challenges and get more out of every study. 🎓 Driven by research and community: Founded by researchers, we're committed to advancing UX research and HCI. Explore original studies by our research team in open-access journals or visit our Research by UXtweak section. We support, educate, and connect the UX community through the UX Research Geeks podcast, Women in UX interviews, live events, and educational resources. UXtweak features: ⬣ User Interviews ⬣ Moderated Usability Testing ⬣ Mobile App Usability Testing ⬣ Prototype Usability Testing ⬣ Testing of AI generated prototypes ⬣ Website Usability Testing ⬣ First Click Testing ⬣ Preference Testing ⬣ Five Second Testing ⬣ Card Sorting ⬣ Survey ⬣ Tree Testing ⬣ Global User Panel ⬣ Participant Managemet ⬣ Collaborative report builder

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate UXtweak?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.8/10 (Category avg: 8.4/10)
  • Search Box: 10.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.7/10 (Category avg: 8.4/10)

Who Is the Company Behind UXtweak?

Who Uses This Product?

  • Top Industries: Higher Education, Marketing and Advertising
  • Company Size: 55% Small, 30% Medium

What Are Recent G2 Reviews of UXtweak?

What Are G2 Users Discussing About UXtweak?

UserX

UserX is a UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. UserX could help brands increase user engagement, retention, and ultimately drive revenue growth using: • session recordings to gain valuable insights into user behavior and better understand why their actions may not align with your expectations by closely monitoring and analyzing their interactions with your app; • heatmaps to get a comprehensive understanding of user interactions on every application screen by visualizing them, and to identify the interface elements that are most appealing to users, as well as those that are being overlooked or ignored; • conversion funnels to determine the stage in the application funnel where users are dropping off and identify the reasons for churn; • crash replays to identify and reproduce technical errors, allowing for quicker resolution of technical bugs. With fast and comprehensive analytics of UserX, companies can easily identify areas of improvement and unlock new growth opportunities. The platform is designed to help brands understand user behavior, track essential metrics, and optimize app's performance.

Who Is the Company Behind UserX?

  • Seller: UserX
  • Year Founded: 2018
  • HQ Location: Dubai, AE
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®