G2

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/6/2023

"I use Smartlook to understand user behavior on our website"

5/5

What do you like best about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for example where user drop-off happens, etc. I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is not much that I dislike about Smartlook however I would say that they can improve their UI/UX to make it more easy to use and more straightforward, also they can improve dashboard analytics. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

The main business problem that Smartlook is solving is that we have no visibility to what the user is doing on their end on our website and hence Smartlook gives us visibility into user behavior on our website. I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.