# Best Security Orchestration, Automation, and Response (SOAR) Software for Small Business ## How Many Security Orchestration, Automation, and Response (SOAR) Software Products Does G2 Track? **Total Products under this Category:** 81 ### Category Stats (Jul 2026) - **Average Rating:** 4.53/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Singularity AI SIEM (+23.8%) - Among all products in this category, Singularity AI SIEM recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Security Orchestration, Automation, and Response (SOAR) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,400+ Authentic Reviews - 81+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software ![G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.png?focus%5B%5D=120746&focus%5B%5D=98376&focus%5B%5D=164907&focus%5B%5D=139264&focus%5B%5D=122123&focus%5B%5D=58203&focus%5B%5D=30509&focus%5B%5D=147779) Highlighted products: n8n, Tines, Torq AI SOC Platform, KnowBe4 PhishER/PhishER Plus, Microsoft Sentinel, Check Point Infinity Platform, Swimlane, and CrowdSec. Underlying data: [Grid® JSON](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.json?focus%5B%5D=n8n&focus%5B%5D=tines&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=microsoft-sentinel&focus%5B%5D=check-point-infinity-platform&focus%5B%5D=swimlane&focus%5B%5D=crowdsec&segment=small-business) **Sponsored** ### NetWatch OPS Netwatch OPS, Secure OPS, and AI Ops are three flagship products from netwatch.ai, designed to provide a unified and intelligent platform for managing and securing your entire IT environment. Each product serves a specific purpose, collectively enhancing the efficiency and security of IT operations. Netwatch OPS is a comprehensive monitoring solution that focuses on server, network, and application performance. It delivers real-time insights into hardware performance, network traffic, and application load, consolidating data across your infrastructure. This level of visibility ensures that systems operate at peak efficiency, allowing IT teams to identify and address issues before they escalate into significant problems. The tool is particularly beneficial for organizations that rely on complex IT infrastructures, enabling them to maintain optimal performance and minimize downtime. Secure OPS builds upon the foundational monitoring capabilities of Netwatch OPS by integrating advanced security features. This product continuously analyzes the IT environment for vulnerabilities, threats, and anomalies, providing proactive security insights. By identifying potential breaches before they occur, Secure OPS helps organizations safeguard their sensitive data and maintain compliance with industry regulations. This is especially crucial for businesses operating in sectors where data security is paramount, such as finance and healthcare. AI Ops leverages artificial intelligence and machine learning to automate the detection, analysis, and response to complex cybersecurity incidents. By synthesizing data from multiple sources, AI Ops prioritizes alerts based on severity and predicts potential issues, enabling rapid and effective responses. This automation not only reduces the burden on IT teams but also enhances the overall security posture of the organization. AI Ops is particularly useful for organizations facing a high volume of alerts, as it helps streamline incident management and ensures that critical threats are addressed promptly. The platform also features multi-channel alerting, delivering notifications via email, SMS, or integrations with collaboration tools like Slack and Microsoft Teams. Alerts are categorized by severity—Critical, Warning, or Information—allowing teams to prioritize their responses effectively. Additionally, incident escalation policies are embedded within the system, automating escalation procedures to ensure that critical issues receive prompt attention from the appropriate stakeholders. Together, Netwatch OPS, Secure OPS, and AI Ops form a comprehensive ecosystem that not only monitors and manages IT systems but also enhances security through intelligent automation and real-time analytics. This integrated approach positions netwatch.ai as a leader in innovative cybersecurity and IT operations management, providing organizations with the tools they need to navigate the complexities of modern IT environments. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2178&secure%5Bchosen_at%5D=2026-07-27T21%3A46%3A04Z&secure%5Bdisplayable_resource_id%5D=1081&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1081&secure%5Bplacement_resource_ids%5D%5B%5D=1011413&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1424823&secure%5Bresource_id%5D=2178&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsecurity-orchestration-automation-and-response-soar%2Fsmall-business&secure%5Btoken%5D=c06c30455dbbe1d935fdb4eebc9e6ce1fea33d5ea594cc77cdad654be6b3d1b1&secure%5Burl%5D=https%3A%2F%2Fnetwatch.ai%2Fcontact&secure%5Burl_type%5D=book_demo) ### [n8n](https://www.g2.com/products/n8n/reviews) n8n is a workflow automation platform built for technical teams operationalizing AI. Built for technical teams, it offers 500+ integrations, custom code flexibility, and self-hosting options. With 180k+ Github Stars and a thriving community, n8n enables teams to build production-ready automation workflows that bridge AI with real business processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 288 #### How Do G2 Users Rate n8n? - **Automated Remediation:** 8.2/10 (Category avg: 8.7/10) - **Quality of Support:** 8.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind n8n? - **Seller:** [n8n GmbH](https://www.g2.com/sellers/n8n-gmbh) - **Company Website:** https://n8n.io - **Year Founded:** 2019 - **HQ Location:** Berlin, Berlin - **Twitter:** @n8n\_io (81,824 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/n8n (999 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small, 18% Medium #### What Do G2 Reviewers Say About n8n? _AI-generated summary from verified user reviews_ ##### Pros - Users find n8n's **ease of use** essential for creating efficient workflows, complemented by a powerful visual editor. - Users praise n8n for its **flexible automation capabilities** , enabling effortless integration and efficiency in workflows. - Users love the **growing library of integrations** in n8n, enabling seamless connections across various tools for automation. - Users love n8n for its **intuitive visual editor** and extensive integrations, revolutionizing their workflow automation. - Users value the **flexibility and ease of the workflow builder** in n8n, enhancing productivity and customization. ##### Cons - Users find n8n's **learning curve steep** , particularly for non-developers managing complex workflows and technical aspects. - Users find the **difficult learning** curve of n8n overwhelming, especially for those without technical backgrounds. - Users find n8n lacking **cost-control features** , leading to unexpected expenses during testing and learning phases. - Users find the **limitations in handling large records and complex workflows** can hinder their productivity and efficiency. - Users express frustration with the **poor interface design** of n8n, hindering productivity and usability in workflows. #### What Are Recent G2 Reviews of n8n? **["Open-Source Powerhouse with Great MCP Integration and a Massive Community"](https://www.g2.com/survey_responses/n8n-review-12845138)** **Rating:** 4.5/5.0 stars _— Harsh S._ [Read full review](https://www.g2.com/survey_responses/n8n-review-12845138) **["Flexible, Reliable Automation with Powerful Integrations and Self-Hosting Control"](https://www.g2.com/survey_responses/n8n-review-13147019)** **Rating:** 5.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/n8n-review-13147019) ### [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 396 #### How Do G2 Users Rate Tines? - **Automated Remediation:** 9.3/10 (Category avg: 8.7/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Tines? - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** https://www.tines.com/ - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 39% Medium, 36% Large #### What Do G2 Reviewers Say About Tines? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge. - Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills. - Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed. - Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills. - Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease. ##### Cons - Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency. - Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization. - Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively. - Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features. - Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities. #### What Are Recent G2 Reviews of Tines? **["AI orchestration with Drag-and-Drop development tool"](https://www.g2.com/survey_responses/tines-review-12620879)** **Rating:** 4.5/5.0 stars _— Dinesh K._ [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) **["Streamlined Automation, Minimal Coding Required"](https://www.g2.com/survey_responses/tines-review-12640960)** **Rating:** 5.0/5.0 stars _— Shubham B._ [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) ### [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz. **Average Rating:** 4.8/5.0 **Total Reviews:** 149 #### How Do G2 Users Rate Torq AI SOC Platform? - **Automated Remediation:** 9.2/10 (Category avg: 8.7/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Torq AI SOC Platform? - **Seller:** [torq](https://www.g2.com/sellers/torq) - **Company Website:** https://torq.io/ - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @torq\_io (1,944 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/torqio/mycompany (441 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Medium, 29% Small #### What Do G2 Reviewers Say About Torq AI SOC Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Torq AI SOC Platform, making it accessible to all skill levels with minimal training. - Users value the **efficient network vulnerability checks** that enhance security through automation and quick remediation actions. - Users value the **automation capabilities** of Torq AI SOC Platform, enhancing efficiency and securing networks effectively. - Users highlight the **no-code automation capabilities** of Torq, simplifying security workflows and enhancing operational efficiency. - Users value Torq's **effective threat detection** , seamlessly transitioning and enhancing their vulnerability management and network security processes. ##### Cons - Users face a **difficult learning curve** with Torq AI SOC Platform, requiring time and support for effective use. - Users face a significant **learning curve** with Torq AI SOC Platform, requiring extensive training and support for effective use. - Users find the **missing features** like built-in playbooks and widgets hinder the full potential of Torq AI SOC. - Users suggest that **improvements in findings grouping** and integration could greatly enhance the Torq AI SOC Platform experience. - Users face challenges with **poor interface design** , including buggy interactions and a steep learning curve for troubleshooting. #### What Are Recent G2 Reviews of Torq AI SOC Platform? **["Efficient Automation with Robust Integrations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)** **Rating:** 5.0/5.0 stars _— Orlando M._ [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239) **["Centralized Incident Management That Exceeds Expectations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)** **Rating:** 5.0/5.0 stars _— Octave P._ [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506) ### [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture. **Average Rating:** 4.5/5.0 **Total Reviews:** 567 #### How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus? - **Automated Remediation:** 8.7/10 (Category avg: 8.7/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind KnowBe4 PhishER/PhishER Plus? - **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc) - **Company Website:** https://www.knowbe4.com - **Year Founded:** 2010 - **HQ Location:** Clearwater, FL - **Twitter:** @KnowBe4 (16,161 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2225282/ (2,606 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** IT Manager, Director of IT - **Top Industries:** Financial Services, Primary/Secondary Education - **Company Size:** 75% Medium, 13% Large #### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness. - Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively. - Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively. - Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting. - Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload. ##### Cons - Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity. - Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy. - Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management. - Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns. - Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus. #### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus? **["PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)** **Rating:** 5.0/5.0 stars _— Weston G._ [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008) **["User friendly and great support!"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)** **Rating:** 4.0/5.0 stars _— Scott W._ [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687) ### [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks **Average Rating:** 4.4/5.0 **Total Reviews:** 273 #### How Do G2 Users Rate Microsoft Sentinel? - **Automated Remediation:** 8.7/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Microsoft Sentinel? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT #### Who Uses This Product? - **Who Uses This:** Security Analyst, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Large, 31% Medium #### What Do G2 Reviewers Say About Microsoft Sentinel? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time monitoring** of Microsoft Sentinel, enhancing their ability to quickly respond to security threats. - Users value the **automated alert response** of Microsoft Sentinel, providing peace of mind with centralized security monitoring. - Users value the **seamless dashboard usability** of Microsoft Sentinel, facilitating intuitive security management and comprehensive monitoring. - Users value the **fast and secure threat response** of Microsoft Sentinel, enhancing overall security and risk management. - Users benefit from the **seamless data management** of Microsoft Sentinel, enhancing workflow and ensuring comprehensive security analytics. ##### Cons - Users express concerns about **cloud dependency** , particularly regarding connectivity issues with low-speed internet and commercial reliance. - Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced technical skills for effective setup and use. - Users face **configuration issues** with Microsoft Sentinel, requiring technical expertise and time for effective setup. - Users find the **difficult setup** of Microsoft Sentinel challenging without dedicated security experts and proper training. - Users struggle with the **poor interface design** of Microsoft Sentinel, making navigation and understanding features difficult. #### What Are Recent G2 Reviews of Microsoft Sentinel? **["Easy Log Ingestion Across Formats with Seamless Sentinel Integrations"](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)** **Rating:** 4.5/5.0 stars _— Sandip K._ [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395) **["Strong Centralized Visibility and Scalable Detection for Faster SOC Response"](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175) ### [Check Point Infinity Platform](https://www.g2.com/products/check-point-infinity-platform/reviews) Check Point Infinity is the only fully consolidated cyber security architecture that provides unprecedented protection against Gen V mega-cyber attacks as well as future cyber threats across all networks, endpoint, cloud and mobile. The architecture is designed to resolve the complexities of growing connectivity and inefficient security. **Average Rating:** 4.6/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate Check Point Infinity Platform? - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Check Point Infinity Platform? - **Seller:** [Check Point Software Technologies](https://www.g2.com/sellers/check-point-software-technologies) - **Year Founded:** 1993 - **HQ Location:** Redwood City, CA - **Twitter:** @CheckPointSW (70,955 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/check-point-software-technologies/ (8,554 employees on LinkedIn®) - **Ownership:** NASDAQ:CHKP #### Who Uses This Product? - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 44% Large, 37% Medium #### What Do G2 Reviewers Say About Check Point Infinity Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **advanced security features** of Check Point Infinity Platform, ensuring robust protection against future attacks. - Users appreciate the **cloud security features** of Check Point Infinity Platform, ensuring efficient security audits and infrastructure assessment. - Users value the **proactive threat detection** features of Check Point Infinity Platform, enhancing security for cloud applications. - Users value the **comprehensive security** features of Check Point Infinity Platform, ensuring robust protection against cloud threats. - Users appreciate the **advanced cloud security features** of Check Point Infinity Platform, ensuring robust protection against future attacks. ##### Cons - Users find the **steep learning curve** challenging due to complex setup and lack of comprehensive documentation. - Users find the **complexity** of the Check Point Infinity Platform's settings and documentation can hinder usability and efficiency. - Users find that **improvement is needed** in support and visibility of native servers in Check Point logs. - Users find **poor support services** detrimental, highlighting the need for improved customer assistance and log visibility. - Users face **limited customization** options for rulesets and metrics, making detailed assessments challenging. #### What Are Recent G2 Reviews of Check Point Infinity Platform? **["Excellent option Harmony Platform for security central"](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343)** **Rating:** 4.5/5.0 stars _— Tania V._ [Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343) **["Seamless Hybrid Security Integration Across All Environments"](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684)** **Rating:** 4.5/5.0 stars _— Sonu S._ [Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684) Spotlight Categories [Relational Databases](https://www.g2.com/categories/relational-databases) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [VoIP Providers](https://www.g2.com/categories/voip) Similar Categories - [Incident Response](/categories/incident-response) - [Security Information and Event Management (SIEM)](/categories/security-information-and-event-management-siem) - [Threat Intelligence](/categories/threat-intelligence) - [AI SOC Agents](/categories/ai-soc-agents) - [Breach and Attack Simulation (BAS)](/categories/breach-and-attack-simulation-bas) - [Deception Technology](/categories/deception-technology) - [Digital Forensics](/categories/digital-forensics) - [Digital Risk Protection (DRP) Platforms](/categories/digital-risk-protection-drp-platforms) - [IoT Security Solutions](/categories/iot-security-solutions) - [Malware Analysis Tools](/categories/malware-analysis-tools) - [Managed Detection and Response (MDR)](/categories/managed-detection-and-response-mdr) - [OT Secure Remote Access](/categories/ot-secure-remote-access) - [OT Security Tools](/categories/ot-security-tools) - [Red Teaming Tools](/categories/red-teaming-tools) [Browse Security Orchestration, Automation, and Response (SOAR) Themes](/categories/security-orchestration-automation-and-response-soar/themes) ![Brandon Summers-Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon Summers-Miller") BS Researched and written by [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller) Updated Products classified in the overall Security Orchestration, Automation, and Response (SOAR) category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Security Orchestration, Automation, and Response (SOAR) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Security Orchestration, Automation, and Response (SOAR) category. In addition to qualifying for inclusion in the Security Orchestration, Automation, and Response (SOAR) Software category, to qualify for inclusion in the Small Business Security Orchestration, Automation, and Response (SOAR) Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right Security Orchestration, Automation, and Response (SOAR) Software? ### What You Should Know About Security, Orchestration, Automation, and Response (SOAR) Software ### What is Security, Orchestration, Automation, and Response (SOAR) Software? Security orchestration, automation, and response (SOAR) software helps coordinate, execute, and automate tasks between various IT workers and tools. SOAR tools allow organizations to respond quickly to cybersecurity attacks and observe, understand, and prevent future incidents. SOAR software gives organizations a comprehensive view of their existing security systems while centralizing the security data. By automating security responses and reducing manual tasks, SOAR helps to generate a faster and more accurate response to security attacks. It also helps better coordinate and route incident response to the most appropriate IT worker in real time. **What Does SOAR Stand For?** SOAR stands for security orchestration, automation, and response. SOAR software significantly contributes to identifying potential future security threats. ### What are the Common Features of Security, Orchestration, Automation, and Response (SOAR) Software? Usually, a SOAR software offering operates under three primary software capabilities: **Threat and vulnerability management:** Threat and vulnerability management examines key assets and prioritizes efforts to reduce risk. Working with other security teams, threat and vulnerability management helps prevent attacks by threat actors. **Security incident response:** Security incident response addresses and manages the aftermath of a security breach, cyberattack, computer incident, or security incident. Security incident response is to handle the aftermath of a security breach in a way that limits damage, reduces recovery time, and reduces cost. **Security operations automation:** Security operations automation is the technology that enables the automation and orchestration of security tasks. This can include both administrative duties and incident detection and response. ### What are the Benefits of Security, Orchestration, Automation, and Response (SOAR) Software? The benefits of using a SOAR tool are that it lessens the impact of security incidents and reduces the risk of legal liability. SOAR software helps companies’ security teams by enabling them to: **Maintain a central view:** One of the benefits of SOAR software is that it gives security staff a central view and enables control of existing security systems while centralizing data collection to improve a company's security posture, operational efficiency, and productivity.  **Automate manual tasks:** As with most software today, users are looking for help in terms of automation. SOAR software helps to manage and automate all aspects of a security incident lifecycle. This removes manual tasks, gives security staff more time to be productive, and allows them to focus on more mission-critical security tasks that do not require manual tasks. **Define incident and response procedures:** SOAR software helps security systems define incident and response procedures. This helps to route security incidents to the correct security staff. SOAR can also prioritize and standardize the security response processes in a consistent, transparent, and documented way.  **Optimize incident response** : Because SOAR software helps security staff define incident and response procedures, incident response is more accurate. This accuracy enables security systems and staff to have improved responses where they may have to contain, eradicate, or recover crucial data.  **Identify and assign incident severity levels:** SOAR software helps to identify and assign incident severity levels. Severity levels in cybersecurity measure how severely a security incident impacts various parts of the organization. SOAR software automatically identifies and assigns severity levels, enabling the right security system and staff to respond appropriately. This means both can respond immediately to security incidents that may negatively affect an organization, such as networks, software, employee or customer data, etc. **Support collaboration and unstructured investigations:** SOAR software supports collaboration and unstructured investigations in real time, helping route each security incident to the security system and security staff best suited to respond. Collaboration with other IT teams for tasks such as remediation or other departments such as legal is possible.  **Streamline operations:** By using SOAR software, organizations can streamline security operations for threat and vulnerability management, security incident response, and security operations automation. SOAR software connects these security elements while integrating disparate security systems. SOAR software’s playbooks allow users to orchestrate, streamline and automate tasks. Playbooks also codify the process workflows that streamline the SOAR software functions. ### Who Uses Security, Orchestration, Automation, and Response (SOAR) Software? **IT and cybersecurity staff:** They use SOAR software to handle security alerts such as phishing, which includes looking for threat feed data from endpoints, failed user logins, logins from unusual locations, malicious VPN access attempts, and so on. It's also used to hunt for threats and respond to incidents from attached files for malware analysis, cloud-aware incident response, and automate data enrichment. Cybersecurity staff who assign incident severity and check other products for vulnerability scores also use SOAR platforms. ### Challenges with Security, Orchestration, Automation, and Response (SOAR) software There are a number of challenges with SOAR software that IT teams can encounter. **Skill gaps:** While there is the misconception that SOAR software could replace security staff, the tool is meant to augment security teams, allowing them to work efficiently and effectively but not replacing them. However, there still may be a skills gap as the security team must be able to create detailed workflows of their processes. **Effective deployment:** Another challenge of SOAR software is that it must be deployed to the enterprise but also connected to the other applications and technologies, which can be very complicated. An organization must also have staff with enough skills to deploy and maintain the platform. The applications and technologies used by the enterprise must also be able to support or be integrated into the SOAR software. One of SOAR software’s greatest strengths is to connect and orchestrate other technologies; however, if each technology is unable to be integrated, it hampers the benefits of deploying SOAR software. ### How to Buy Security, Orchestration, Automation, and Response Software #### Requirements Gathering (RFI/RFP) for Security, Orchestration, Automation, and Response (SOAR) Software If an organization is just starting out and looking to purchase SOAR software, g2.com can help select the best one. Most business pain points might be related to all of the manual work that must be completed. If the company is large and has a lot of networks, data, or devices in its organization, they may need to shop for a SOAR software that can grow with its organization. Users should think about the pain points in security to help create a checklist of criteria. Additionally, the buyer must determine the number of employees who will need to use the SOAR software and if they currently have the skills to administer it.  Taking a holistic overview of the business and identifying pain points can help the team springboard into creating a checklist of criteria. The checklist serves as a detailed guide that includes both necessary and nice-to-have features, including budget, features, number of users, integrations, security staff skills, cloud or on-premises solutions, and more. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from SOAR software. #### Compare Security, Orchestration, Automation, and Response (SOAR) Software **Create a long list** Vendor evaluations are an essential part of the software buying process from meeting the business functionality needs to implementation. For ease of comparison, after all demos are complete, it helps to prepare a consistent list of questions regarding specific needs and concerns to ask each vendor. **Create a short list** From the long list of vendors, it is helpful to narrow down the list of vendors and come up with a shorter list of contenders, preferably no more than three to five. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is comprehensive, the user should demo each solution on the shortlist with the same use cases. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.  #### Selection of Security, Orchestration, Automation, and Response (SOAR) Software **Choose a selection team** Before getting started, creating a winning team that will work together throughout the entire process, from identifying pain points to implementation, is crucial. The software selection team should consist of organization members with the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, head administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Compare notes** The selection team should compare notes and facts and figures which they noted during the process, such as costs, security capabilities, and alert and incident response times. **Negotiation** Just because something is written on a company’s pricing page does not mean it's final. It is crucial to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### What does Security, Orchestration, Automation, and Response (SOAR) Software cost? SOAR is considered a long-term investment. This means there must be a careful evaluation of vendors, and the software should be tailored to each organization's specific requirements. Once a SOAR solution is purchased, deployed, and integrated into an organization’s security system, the cost could be high, which is why the evaluation stage of selecting SOAR software is so crucial. The notion of rip-and-replace cost can be high. The SOAR vendor chosen should continue to provide support for the SOAR solution with flexibility and open integration. #### Return on Investment (ROI) Organizations decide to purchase SOAR software with some type of return on investment (ROI). As they want to recoup the money spent on the software, it is critical to understand the costs that will be saved in terms of efficiency. SOAR software saves security staff costs by eliminating manual tasks. For example, SOAR software automatically investigates the scenario of email phishing attacks which is very common, so this task can be very repetitive and consumes security staff time if it is done manually. A large enterprise used actual data from its SOAR software deployment and compared it to the cost of handling email phishing investigations automatically using SOAR software versus handling them manually. The enterprise found that the reduction in staff time required to handle phishing emails equated to savings of over $680,000 per year. ### Security, Orchestration, Automation, and Response (SOAR) Software Trends **Enterprises:** Due to the requirements to maintain such large-scale IT and network infrastructure, organizations such as large enterprises tend to be more interested in purchasing SOAR software. Having such large networks and more complex IT makes such organizations more vulnerable to security threats which is another drive to purchase SOAR software. Also, larger organizations have more employees with more devices, which increases threats if they are accessing workplace applications on these devices. **Retail and e-commerce:** These industries have increased interest in SOAR software due to the vulnerabilities in PoS)transactions and online purchases. It is the processing of these monetary transactions which creates a security risk, especially there personal and financial information of customers. Adopting technologies such as location-based marketing for these types of purchases also makes the retail industry more vulnerable to security threats.