--- title: Swimlane Reviews meta\_title: 'Swimlane Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Swimlane works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Swimlane Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Swimlane, enabling seamless integration and efficient automation across security tools. [(6 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525416&qs=pros-and-cons#reviews) Users value the **easy integrations** of Swimlane, enhancing security operations effortlessly across various tools. [(6 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525432&qs=pros-and-cons#reviews) Users value Swimlane's **versatile workflows** , benefiting from a comprehensive solution and supportive customer success team. [(6 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525015&qs=pros-and-cons#reviews) Users appreciate the **seamless integration capabilities** of Swimlane, enhancing security monitoring and workflow efficiency. [(6 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525332&qs=pros-and-cons#reviews) Users value the **low-code automation** of Swimlane, enabling endless possibilities for enhancing security and operational efficiency. [(5 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525278&qs=pros-and-cons#reviews) Users find Swimlane **complex to set up and maintain** , requiring time and skills to navigate effectively. [(2 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525198&qs=pros-and-cons#reviews) Users note a steep **learning curve** with Swimlane, requiring time and possibly development skills for effective setup. [(2 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525514&qs=pros-and-cons#reviews) Users face **limited resources** for support and documentation, complicating the initial setup and ongoing maintenance of Swimlane. [(2 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=2048764&qs=pros-and-cons#reviews) Users experience **poor customer support** , with slow responses and issues requiring engineering assistance for upgrades. [(2 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525315&qs=pros-and-cons#reviews) Users find the **poor interface design** of Swimlane cluttered and difficult to navigate, affecting overall usability. [(2 mentions)](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1524918&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Swimlane ##### 1. Ease of Use Users appreciate the **ease of use** of Swimlane, enabling seamless integration and efficient automation across security tools. [ See 6 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525416&qs=pros-and-cons#reviews) See Related User Reviews FY Fraser Y. Enterprise (\> 1000 emp.) 5.0/5 "Unlimited Security Automation" What do you like about Swimlane? Swimlane is extremely easy to learn and the low-code automation allows for seemingly endless automation opportunities across the entire security lands ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful Automation with Swimlane" What do you like about Swimlane? Swimlane provides us with a comprehensive view of our entire toolset. With Python, we can creatively brainstorm solutions to problems that were previo ##### 2. Easy Integrations Users value the **easy integrations** of Swimlane, enhancing security operations effortlessly across various tools. [ See 6 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525432&qs=pros-and-cons#reviews) See Related User Reviews PB Patrick B. Small-Business (50 or fewer emp.) 4.5/5 "Reliable and intuitive SOAR platform." What do you like about Swimlane? I love the personalization Swimlane offers and how robust it is for each user. I am able to set up my own reports and it works with our SIEM, Elastic, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Integrations Galore" What do you like about Swimlane? I'm especially impressed by its seamless integration capabilities and the customizable dashboard. Support is awesome, Easy to implement simple integra ##### 3. Features Users value Swimlane's **versatile workflows** , benefiting from a comprehensive solution and supportive customer success team. [ See 6 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525015&qs=pros-and-cons#reviews) See Related User Reviews PB Patrick B. Small-Business (50 or fewer emp.) 4.5/5 "Reliable and intuitive SOAR platform." What do you like about Swimlane? I love the personalization Swimlane offers and how robust it is for each user. I am able to set up my own reports and it works with our SIEM, Elastic, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with the swimlane team has been an amazing experience" What do you like about Swimlane? I like the versatility and the swimlane staff have been great to work with. ##### 4. Integrations Users appreciate the **seamless integration capabilities** of Swimlane, enhancing security monitoring and workflow efficiency. [ See 6 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525332&qs=pros-and-cons#reviews) See Related User Reviews PB Patrick B. Small-Business (50 or fewer emp.) 4.5/5 "Reliable and intuitive SOAR platform." What do you like about Swimlane? I love the personalization Swimlane offers and how robust it is for each user. I am able to set up my own reports and it works with our SIEM, Elastic, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Integrations Galore" What do you like about Swimlane? I'm especially impressed by its seamless integration capabilities and the customizable dashboard. Support is awesome, Easy to implement simple integra ##### 5. Automation Users value the **low-code automation** of Swimlane, enabling endless possibilities for enhancing security and operational efficiency. [ See 5 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525278&qs=pros-and-cons#reviews) See Related User Reviews FY Fraser Y. Enterprise (\> 1000 emp.) 5.0/5 "Unlimited Security Automation" What do you like about Swimlane? Swimlane is extremely easy to learn and the low-code automation allows for seemingly endless automation opportunities across the entire security lands ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful Automation with Swimlane" What do you like about Swimlane? Swimlane provides us with a comprehensive view of our entire toolset. With Python, we can creatively brainstorm solutions to problems that were previo ### 5 Cons or Disadvantages of Swimlane ##### 1. Complexity Users find Swimlane **complex to set up and maintain** , requiring time and skills to navigate effectively. [ See 2 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525198&qs=pros-and-cons#reviews) See Related User Reviews PB Patrick B. Small-Business (50 or fewer emp.) 4.5/5 "Reliable and intuitive SOAR platform." What do you dislike about Swimlane? Initially, there can be a lot going on and it can be confusing until you get comfortable with Swimlane and setting it up in your environment. The proc ![Luis Armando M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Armando M.") LM Luis Armando M. Mid-Market (51-1000 emp.) 4.5/5 "Swimlane is a Powerfull SOAR tool" What do you dislike about Swimlane? Could be complex to maintain the infrastructure if you use existing clusters with Kubernetes and some skills are needed but support helps to solve alw ##### 2. Learning Curve Users note a steep **learning curve** with Swimlane, requiring time and possibly development skills for effective setup. [ See 2 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525514&qs=pros-and-cons#reviews) See Related User Reviews PB Patrick B. Small-Business (50 or fewer emp.) 4.5/5 "Reliable and intuitive SOAR platform." What do you dislike about Swimlane? Initially, there can be a lot going on and it can be confusing until you get comfortable with Swimlane and setting it up in your environment. The proc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful Automation with Swimlane" What do you dislike about Swimlane? We utilize the original Swimlane Platform, which is built around Python. To leverage Swimlane to its fullest potential, having a Python developer to a ##### 3. Limited Resources Users face **limited resources** for support and documentation, complicating the initial setup and ongoing maintenance of Swimlane. [ See 2 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=2048764&qs=pros-and-cons#reviews) See Related User Reviews ![Wasiim G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wasiim G.") WG Wasiim G. Mid-Market (51-1000 emp.) 3.5/5 "Powerful SOAR Platform with Strong Reporting but Complex Setup" What do you dislike about Swimlane? The initial deployment and playbook design are resource-intensive and demand skilled engineering expertise. Connectors and APIs require frequent updat AN Amulya N. Enterprise (\> 1000 emp.) 5.0/5 "Swimlane -- Very Flexible SOAR Tool" What do you dislike about Swimlane? Since the product is new in the market, there are very limited resources online. Other than that I give it a thumbsup!! ##### 4. Poor Customer Support Users experience **poor customer support** , with slow responses and issues requiring engineering assistance for upgrades. [ See 2 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1525315&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall intuitive platform for case management and automation workflow." What do you dislike about Swimlane? Support is sometimes slow to respond. Also had issues with upgrades/pdates failing requiring engineers to diagnose issues. ![Luis Armando M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Armando M.") LM Luis Armando M. Mid-Market (51-1000 emp.) 4.5/5 "Swimlane is a Powerfull SOAR tool" What do you dislike about Swimlane? Could be complex to maintain the infrastructure if you use existing clusters with Kubernetes and some skills are needed but support helps to solve alw ##### 5. Poor Interface Design Users find the **poor interface design** of Swimlane cluttered and difficult to navigate, affecting overall usability. [ See 2 mentions ](https://www.g2.com/products/swimlane/reviews?filters%5Bsentiment_snippet%5D=1524918&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Integrations Galore" What do you dislike about Swimlane? The workflow pages can seem cluttered and hard to navigate when it gets complex FY Fraser Y. Enterprise (\> 1000 emp.) 5.0/5 "Unlimited Security Automation" What do you dislike about Swimlane? Swimlane's UI could use some work. It needs a refresh to look less bland and given a more modern look. ## Top-Rated Alternatives [ ![Google Security Operations](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aeae116c52945fdecd7ed16d621cb315/google-security-operations.png "Google Security Operations") Google Security Operations 4.4/5(87) ](https://www.g2.com/products/google-security-operations/reviews) [ ![Tines](https://images.g2crowd.com/uploads/product/hd_favicon/b06976e0682a1b57bcbcb2d2bb139018/tines.svg "Tines") Tines 4.7/5(406) ](https://www.g2.com/products/tines/reviews) [ ![Demisto](https://images.g2crowd.com/uploads/product/hd_favicon/ebdad1b3b32aae1ae3e92d7c850a6be1/demisto.svg "Demisto") Demisto 4.5/5(15) ](https://www.g2.com/products/demisto/reviews) [ View All Alternatives ](https://www.g2.com/products/swimlane/competitors/alternatives) ![Wasiim G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wasiim G.") WG Wasiim G. Analyste en sécurité de l'information Mid-Market (51-1000 emp.) 9/15/2025 "Powerful SOAR Platform with Strong Reporting but Complex Setup" 3.5/5 What do you like best about Swimlane? Swimlane SOAR provides robust reporting and case management features that make incident tracking and auditing much more streamlined. The dashboards and metrics offer valuable visibility into SOC efficiency, helping to measure response times, case resolution and analyst workload. For our POC in the context of building a SOC, these capabilities have been particularly insightful. Review collected by and hosted on G2.com. What do you dislike about Swimlane? The initial deployment and playbook design are resource-intensive and demand skilled engineering expertise. Connectors and APIs require frequent updates.Additionally, poorly tuned or over-automated playbooks risk escalating false positives into automated actions. These challenges became evident during our POC phase. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane is helping us automate and orchestrate repetitive SOC tasks such as alert triage, enrichment and case tracking. Instead of hiring a team of analysts and having them spending excessive time on manual data gathering or repetitive response steps, playbooks streamline these processes and ensure consistency. The centralized case management also improves visibility across incidents, making reporting much more efficient. The main benefit seen during the POC has been a reduction in analyst workload and faster incident handling, while also providing metrics and dashboards to track overall SOC performance. For us, in the context of building a SOC, Swimlane is providing both operational efficiency and governance-level visibility via Reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MS Maguire S. Small-Business (50 or fewer emp.) 10/31/2023 "I have used swimlane as an analyst and have had a little experience working with the backend." 4.5/5 What do you like best about Swimlane? I like how customizable the tool is and how easy it is to adjust it to your liking. I have ran into a lot of problems with the tools I use to perform my job but have never been able to fix it but with Swimlane, I can easily go in and adjust specific items with ease to perform most efficiently. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Swimlane has been slow at times with working through tasks and will sometimes go out while doing my everyday work. This isnt too frequent but can be annoying at times when I have to catchup after the downtime and make up the work on the time I lost. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane is helping me to automate my work by giving me a simple and easy-to-use interface to work through cases and be able to function as efficiently as possible. This makes my investigation time quicker and allows me to focus on the more important cases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/30/2023 "Powerful Automation with Swimlane" 4.5/5 What do you like best about Swimlane? Swimlane provides us with a comprehensive view of our entire toolset. With Python, we can creatively brainstorm solutions to problems that were previously unfeasible without the flexibility Swimlane provides. This enables us to respond quickly to various operational issues, compliance problems, and security incidents. Review collected by and hosted on G2.com. What do you dislike about Swimlane? We utilize the original Swimlane Platform, which is built around Python. To leverage Swimlane to its fullest potential, having a Python developer to assist with implementation and customization is recommended. While Swimlane offers out-of-the-box integrations, tailoring them to your specific needs is necessary. Swimlane provides professional services to assist with it all. It's worth noting that Swimlane Turbine is a low-code solution that isn't dependent on Python development experience. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? High Mean-Time to Resolution Metric (MTTR): The primary goal we achieve with Swimlane is the reduction of the Mean-Time to Resolution metric. We can efficiently bring in detections, correlate them into incidents, identify and enrich organizational assets, enhance indicators of compromise with both open and closed-source threat intelligence, address alert tuning requirements, and respond to and remediate incidents when required. By consolidating all relevant information in one place for our analysts and eliminating the need to switch between multiple tools, we effectively reduce the Mean-Time to Resolution metric. This solution addresses several challenges encountered in our Security Operations Center, including dealing with alert fatigue, reducing user errors with data entry, and accelerating the resolution of incidents. Synchronizing our Alerting Toolset: When an incident is closed out in Swimlane, it automatically closes all alerts associated with the incident generated by their respective tools. This automation reduces the need for manual intervention and ensures our toolset maintains accurate information. For senior leadership, this provides accurate vendor-specific dashboards based on different tool-specific metrics. For our analysts, it provides a method to locate incidents in Swimlane based on comments left in other tools. Synchronizing our Threat Intelligence: When actionable threat intelligence becomes available, we utilize Swimlane to synchronize indicators of compromise with our toolset. This proactive approach detects and prevents activity in our EDR, NDR, SIEM, ESG, etc., based on findings from our own incidents as well as open and closed-source threat intelligence providers. Our analysts can focus on the current alerts and incidents rather than manual tasks like updating lists of indicators. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Mid-Market (51-1000 emp.) 10/26/2023 "Security automation is the way" 5/5 What do you like best about Swimlane? It's a 'when there's a will, there's a way' type of product. What you want to achieve can be done using it. We use it to automat repetitive tasks, perform automated rapid response on security alerts and incidents, and centralize majority of security operations through it. It saves a lot of time and hours for us. Review collected by and hosted on G2.com. What do you dislike about Swimlane? There isn't much we dislike about it except for update/upgrade process. It's a bit more involved than other products where you just click on upgrade and you are done. But this is just a very minor dislike. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? We are a small team and not stuffed 24/7. Swimlane saves us hours since we are able to automate a lot of processes that would otherwise consume a lot of our team's time. We are also able to rapidly respond on security alerts through automation as well. The time between discovery and response gets cut down to minutes when it comes to certain alerts/incidents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PB Patrick B. Small-Business (50 or fewer emp.) 10/31/2023 "Reliable and intuitive SOAR platform." 4.5/5 What do you like best about Swimlane? I love the personalization Swimlane offers and how robust it is for each user. I am able to set up my own reports and it works with our SIEM, Elastic, flawlessly. Support from Swimlane is always prompt and we rarely have downtime that significantly affects our work. Any bugs found can be reported and new features are constantly being developed. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Initially, there can be a lot going on and it can be confusing until you get comfortable with Swimlane and setting it up in your environment. The process is well worth it and you learn a great deal about the SOAR from the process. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane is helping us organize alerts and events from our SIEM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FY Fraser Y. Enterprise (\> 1000 emp.) 10/31/2023 "Unlimited Security Automation" 5/5 What do you like best about Swimlane? Swimlane is extremely easy to learn and the low-code automation allows for seemingly endless automation opportunities across the entire security landscape. The Swimlane platform can integrate with any tool or IT product to enchance the business and provide security monitoring. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Swimlane's UI could use some work. It needs a refresh to look less bland and given a more modern look. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane automates repeitive tasks and save Security Analysts tons of time so that they don't have to spend all day doing manual tasks. Alerts can be automatically enriched with threat intelligence information from multiple platforms giving users better insights. Automated Incident Response actions provide instant remediation to stop threats as soon as they happen. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Luis Armando M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Armando M.") LM Luis Armando M. Pre sales and Implementation Engineer Mid-Market (51-1000 emp.) 5/22/2023 "Swimlane is a Powerfull SOAR tool" 4.5/5 What do you like best about Swimlane? Swimlane lets you create a playbook easily and integrate with almost every integration, security appliance, cloud, security validations, communication, mail, etc. hundreds of technologies that you can get and send data to improve your playbooks. Integration is fast and easy to create, config, and use. The web interface helps to understand all you need to create, maintain and reuse your application base to new playbooks or improve the existents with new features using a low-code approach. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Could be complex to maintain the infrastructure if you use existing clusters with Kubernetes and some skills are needed but support helps to solve always on time. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Permite to automate incident response integrating to AD, user management, security appliances, and other technologies to prevent an incident escalate while the teams are notified and the tickets needed are created automatically with all information already attached to the ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 11/20/2023 "Easy SOC Automation" 5/5 What do you like best about Swimlane? Capability to create new workflows and automations on the fly to resolve niche or one off issues in dealing with Alert triage. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Slight learning curve. Starting from scratch is a bit of an undertaking but documentation and support supplement the issue. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane allows us to orchestrate and run play books to stream line legitimate alerts that need manual analyst intervention. Swimlane provides us the ability to funnel, shape and enrich alerts to simply action items for our analysts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CS Chris S. Mid-Market (51-1000 emp.) 10/19/2023 "Great product and team" 5/5 What do you like best about Swimlane? I like that it gives you the capability to develop your own solution and the customer success team is great. Review collected by and hosted on G2.com. What do you dislike about Swimlane? Marketplace is outside of Swimlane itself Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane solves the problem of taking all alerts and performing automation to provide to analysts into our ticketing solution. It saves them time on alerts and mundane tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CP Curtis P. Small-Business (50 or fewer emp.) 5/22/2023 "Increased Efficiency" 5/5 What do you like best about Swimlane? The low code solution has allowed our team to develop the platform into what our team needs. We have been able to leverage automation to scale our business in a way that keeps our staffing down even while increasing the variety of services being offered. Review collected by and hosted on G2.com. What do you dislike about Swimlane? The UI design could use some polishing to look less industrial. The overall look does tend to appear boxy and rigid. Outside of the UI, the platform is phenomenal. Review collected by and hosted on G2.com. What problems is Swimlane solving and how is that benefiting you? Swimlane is solving the problem of repetitive tasks and actions that analysts would normally need to perform manually. It is also allowing us to leverage API calls with other tools to respond without having to provision access for each person on our team in the customer's environment and tools. Review collected by and hosted on G2.com. 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