Innago
Innago is free property management software for independent landlords and small-to-mid-size property managers. Founded in 2017 and based in Cincinnati, Ohio, Innago is used by hundreds of thousands of landlords across the U.S., from owners with a single rental to property managers with growing portfolios. Landlords pay $0 for the core platform: no monthly subscription, no per-unit fees, no setup fees, and no contracts. The only costs are optional, usage-based fees: $2 per ACH rent payment, 2.99% for credit or debit card payments, and $30–$35 for tenant screening, typically paid by the applicant. Landlords can choose to cover payment fees themselves. Innago includes online rent collection with automatic late fees, tenant screening (credit, criminal, and eviction reports), customizable online rental applications, digital lease signing, and listing syndication to Realtor.com, Zumper, and RentalSource. Tenants can submit maintenance requests directly through Innago, and landlords can track and manage work orders in one place. Built-in messaging lets landlords and tenants communicate without relying on personal phone numbers or email. Innago also offers expense tracking and financial reports, a QuickBooks integration, Ledgre integration, renters insurance, and mobile apps for iOS and Android. Innago is a good fit for landlords moving off spreadsheets, paper checks, or payment apps like Venmo and Zelle, and for owners who want an all-in-one tool without the per-unit or monthly pricing common among other property management software.
Average Rating: 4.8/5.0
Total Reviews: 697
How Do G2 Users Rate Innago?
- Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.6/10)
- Tenant Portal: 9.4/10 (Category avg: 8.6/10)
- Integration with Rental Payment Solution: 9.1/10 (Category avg: 7.9/10)
- Maintenance Management: 9.2/10 (Category avg: 8.7/10)
Who Is the Company Behind Innago?
- Seller: Innago
- Company Website:
- Year Founded: 2017
- HQ Location: 1216 Central Pkwy, Cincinnati, OH 45202
-
Twitter: @InnagoSoftware
1,332 Twitter followers -
LinkedIn® Page: www.linkedin.com
38 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, Property Manager
- Top Industries: Real Estate, Commercial Real Estate
- Company Size: 97% Small, 0% Medium
What Do G2 Reviewers Say About Innago?
AI-generated summary from verified user reviews
Pros
- Users love the ease of use of Innago, appreciating its intuitive dashboard and seamless property management features.
- Users love the ease of use of Innago, praising its efficiency in managing leases and tenant communications.
- Users value the ease of tenant management in Innago, ensuring smooth transactions and communication for both landlords and tenants.
- Users value the excellent customer support from Innago, ensuring prompt assistance and clear guidance for all users.
- Users commend Innago for its efficient rent collection process, simplifying management and enhancing landlord experiences.
Cons
- Users find the missing features in Innago frustrating, especially with navigation and limited reporting capabilities.
- Users report payment issues, including extra fees and confusion over processing, impacting the overall experience.
- Users find the poor usability of Innago challenging, often feeling confused and lost while navigating the site.
- Users find the difficult learning process challenging, especially when navigating initial setups and verification procedures.
- Users point out the long payment processing times and limitations in lease customization affecting their overall satisfaction.
What Are Recent G2 Reviews of Innago?
"Streamlined Rent Management with Room for Improvement"
Rating: 4.0/5.0 stars
— Kevin K.
"Organized, Easy-to-Use Landlord Tool with Helpful Customer Service"
Rating: 4.0/5.0 stars
— Megan and Sidney .
What Are G2 Users Discussing About Innago?
- What is Innago used for? - 1 comment

