Pendo Rent Reviews & Product Details

To be honest, the customer service and assistance I receive from the team is the best part, but if we are looking at the product itself, it would be the visual representation of tagged features. The surveys were also a huge plus and improved our ability to streamline consistent questions and realize results over time. Review collected by and hosted on G2.com.

It can be difficult to keep up with code changes that affect features if a developer is not involved. You typically don't know something is broken unless you suddenly start getting no data results. Review collected by and hosted on G2.com.

My favorite part of Pendo is the Pendo guides system. There are so many capabilities and ways to manipulate it to provide some incredible tutorials to the user and beyond. My favorite feature is the ability to upload my own image as a tooltip. Tooltips in general can be very helpful to convey something hard to explain in only a few words and Pendo makes it easy to create and update. But you can use Pendo guides for polls, announcements, warnings of feature outages, recruiting for user interviews, and beyond. And adding all that with the ability to segment down to specific users really makes Pendo Guides my favorite part of Pendo's capabilities. Review collected by and hosted on G2.com.

I would love more customization on when Pendo guides show up. I consider it a terrible user experience for a user to start up a software and immediately get notified about a feature or get an NPS survey or whatever else the product team would like the user to know. If I could delay a Pendo guide so that users get it five minutes or half hour into their user session, that would be amazing.

I would also love better Pendo guide organization, a folder structure would be great when dealing with hundreds of guides. Review collected by and hosted on G2.com.

The tagging features to help our users. Our users are now able to have guides on our webpages to "guide" them through complex webpages. Pendo also offers great analytics to see where the users are spending most of their time on our website. This gives insight for us to improve our website and the user's experience. Review collected by and hosted on G2.com.

There is a huge learning curve as the tagging is sometimes quite challenging. Review collected by and hosted on G2.com.

NPS features, ability to send help docs and guides to users, I really like the ability to tag product pages and features to gather insights on feature use after a release Review collected by and hosted on G2.com.

I wish we could also have a feedback guide - similar to usabilla so that we can use 1 provider to gather direct UX feedback and where our users see issues Review collected by and hosted on G2.com.

I like the ability to manage guides in app. Being able to see exactly where you want it to pop up and how it will look is very helpful for us prior to rolling things out. Love the options for customization as well. Review collected by and hosted on G2.com.

At times the in app manager can get clunky and it difficult to use the first few times. You do get used to it though Review collected by and hosted on G2.com.

What I like best is that when I started the people that work at Pendo were insanely helpful! Any problem, big or small, I always had a response and it was always helpful. Review collected by and hosted on G2.com.

That one of our applications Pendo doesn't work like it does in another one. With that said, I've worked hard by myself and with help from Pendo to solve problems, answer questions, and find work-arounds. Review collected by and hosted on G2.com.

Quick on boarding, no need to provision users whose usage you want to track, powerful segmentation of data. Great support team. Review collected by and hosted on G2.com.

Very expensive for startups, not enough documentation Review collected by and hosted on G2.com.

User friendly and good for analytical reporting purpose Review collected by and hosted on G2.com.

It is costly and has a maintenance and deployment cost as compared to other free analytical tools in the market Review collected by and hosted on G2.com.

Quickly assess user's actual product behavior to support data-driven decisions & actionable tools such as guides and polls to interact with users proactively and reactively. Review collected by and hosted on G2.com.

The data refresh for both polls and usage is sometimes delayed making it challenging to know if somethings wrong with my poll or if there's just a delay. Review collected by and hosted on G2.com.

The ability to see the track my customers are taking on a daily basis. I like the reporting side of the platform and also excited about using pendo feedback. The ability to see the track my customers are taking on a daily basis. I like the reporting side of the platform and also excited about using pendo feedback Review collected by and hosted on G2.com.

The walkthrough limitations and guide limitations. Setting up the back end and initial training was a little clunky. I think we were fairly new to Pendo when we joined and feel they were still getting their feet underneath them when we started our ramp-up. Segments and polling - it is not easy to do anything with the data you collect from individual segments with a survey attached. I would love to understand how I can collect or aggregate data from my training surveys to show the adoption of our product. The walkthrough limitations and guide limitations. Setting up the back end and initial training was a little clunky. I think we were fairly new to Pendo when we joined and feel they were still getting their feet underneath them when we started our ramp-up. Segments and polling - it is not easy to do anything with the data you collect from individual segments with a survey attached. I would love to understand how I can collect or aggregate data from my training surveys to show the adoption of our product Review collected by and hosted on G2.com.