# ManageCasa Reviews **Vendor:** ManageCasa **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 4 ## About ManageCasa ManageCasa is an intuitive, interactive, and automated Property Management platform specifically designed for Property Managers, Associations (Condo's & HOA's) and Landlords seeking an all-encompassing web and mobile approach to increase efficiency and grow their business. With a core feature set that includes full-service owner and tenant portals, lease management, digital file/document storage, accounting and reporting, ePayments, and customer-facing marketing websites, ManageCasa streamlines the entire property management process from end-to-end. ManageCasa’s lease management module enables businesses to streamline move-ins, create and store digital lease agreements, and integrates with the accounting module to notify tenants about payment due dates. Property managers can subscribe to ePayments, allowing them to collect rent and pay vendors directly through the application. They can also run all of their essential financial reports and share them with rental owners through the platform including lease and property statements, rent roll reports, vendor ledgers and more. By utilizing ManageCasa’s Customer Marketing Website builder tool, property managers can easily create a beautiful website to market their business and rentals to acquire new owners and fill vacancies more efficiently. Without any prior knowledge of HTML or web design, users can build an integrated site that allows them to connect with applicants, tenants and owners around the clock. Tenants and rental owners will be pleased to have access to their own portals, where they can create and resolve tasks and maintenance tickets, upload and securely store files and documents, and easily discuss issues that arise around the property with all members. ManageCasa’s interactive and automated platform allows landlords and property managers to take control of every aspect of their business. Pricing is competitive and features a tiered model that is free for up to three properties, so users can try out the software without paying up front. Subscriptions include 24/7 live customer support and access to extensive help center documentation. ## ManageCasa Reviews ### 1. Sold me a defective product and offers NO REFUNDS! Bait and Switch! **Rating:** 0.5/5.0 stars **Reviewed by:** Tosha H. | VP of Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about ManageCasa?** They have a beautifully designed website with lots of "glowing" tweet reviews. The sale team picks up the phone right away, and tells you their product has all these great features and will save you both time and money as a property manager. But that is all a trick to get you to pay.... **What do you dislike about ManageCasa?** I manage about 50 units and I was looking to move away from QuickBooks into a real PM software. So I found ManageCasa via Google search. I had a few simple needs that I want out of a PM software 1) be able to do double-entry accounting (i.e. real accounting with journal entries) and 2) have my bank transactions imported from my bank to the PM software, so I can just tag each transaction with an expense type and a property. So I called the sales team, and one of the rep told me that the free version don't have these features, but if I sign up for the paid version I would have them. She was so convincing that I ended up paying for a whole year's subscription fees thinking these are very basic features that every PM software would have. That's when everything went downhill... After I signed up, I proceeded to set up my bank account. I thought it would pull in all the transactions from that bank account. But I couldn't find how to do it. So I called customer service (note this is NOT sales anymore.) Initially, the customer service rep told me, yeah, we have this feature. But after a few runarounds, they told me that the auto-import feature does not exist, and I have to take a paper bank statement each month, and manually enter all the bank transactions into ManageCasa one by one. I was so shock and asked which property manager would want to enter hundreds of transactions by hand each month, and what is the point of paying for ManageCasa? All other PM software can download transactions automatically. (i.e. Buildium, Appfolio, PropertyWare, even QuickBooks) The rep later told me that they are still working on this feature, but don't have an ETA. At this point, I concluded that I was sold a defective product. So I requested a refund, since I have only signed up for 2 days, and just added one property. Shockingly, one of the sales engineers bluntly emailed me that said they have a NO REFUND under any circumstances policy. WHAT?! I said, how can you not refund for a defective product. After a few backs and forth with no success, I decided that I need to file a dispute with my credit card company for a refund. Unfortunately, I discovered that my subscription fee was NOT paid via a credit card. I paid it when I signed up and entered my bank account information. All along I thought it was used to download my bank transactions. But the ONLY reason they wanted my bank information was to charge my bank account (instead of a credit card), so that I may not file a dispute and get a refund with credit card. How evil is this?! Now I am out a whole year of subscription fees for 2 days of usage and I have no where to file a dispute. Oh, that's NOT it. I later went to ManageCasa's website, and re-read all of the "glowing" tweet reviews by "their happy customers" It turned out these are FAKE tweets. If you click on these tweets, it goes NOT bring you to Twitter.com, but instead to ManageCasa's own website. What a slimy business practice? When I initially signed up, I read through these tweets and their happy story along with all these happy faces. I admit I was too trusting and didn't know you can fake anything online these days... Final advice: Stay as far away from these guys as possible. You have been warned!! **Recommendations to others considering ManageCasa:** If you like to spend hours typing in hundreds of bank transactions each month into a defective software, then this is the product for you. Don't let their slick website, glowing reviews on their own website, and the smooth talking sale reps fool you, like they fooled me... **What problems is ManageCasa solving and how is that benefiting you?** I needed the following features: 1) double-entry accounting (i.e. real accounting with journal entries) 2) auto importing my bank transactions ManageCasa has feature 1, but not feature 2. The sales rep told me that the paid version has both features. But after I paid, I was told Sales mispresented the product offering, but they still won't give me a refund. ### 2. Large or Small, Your Property Can Be Run with Ease Using ManageCasa **Rating:** 5.0/5.0 stars **Reviewed by:** Renny J. | QA Specialist, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about ManageCasa?** Everything is all in one place. It’s easy to learn and easy to use every day. **What do you dislike about ManageCasa?** I just wish I had heard of ManageCasa sooner - I would have saved so much time **Recommendations to others considering ManageCasa:** ManageCasa may be the right new software for your property needs **What problems is ManageCasa solving and how is that benefiting you?** Currently using it for 20 rentals. Looking to use ManageCasa to grow my business by 100% this year. ### 3. Cleaner UX/UI Than All the Competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea Grace B. | Clinical Research Coordinator, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2019 **What do you like best about ManageCasa?** I love the modern feel of the dashboard, which is super easy to use, and also the easy interface for keeping track of tasks. **What do you dislike about ManageCasa?** I don't have any complaints at this time! **Recommendations to others considering ManageCasa:** I highly recommend this product! It is very user friendly and has many tools. **What problems is ManageCasa solving and how is that benefiting you?** We’re able to keep the process simple and completely trackable. ### 4. Great Tool for Multi-Property Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2018 **What do you like best about ManageCasa?** The ability to keep multiple property accounts and information in one place! It even keeps track of required maintenance per property. This is an amazing tool for owners with multiple properties. Saves time and effort keeping all your property information in one place. **What do you dislike about ManageCasa?** Have not yet come across anything I dislike but we were thankful to try the software and are now talking about merging into this system. **What problems is ManageCasa solving and how is that benefiting you?** Consolidating and becoming more efficient! We are spending an incredible amount of time looking through files, paperwork, emails, phone logs, and more to find for specific information we needed. This software keeps information for every property including contract terms, rent amount and even maintenance schedule. It will make our business run more effectively and efficiently. ## ManageCasa Discussions - [What is ManageCasa used for?](https://www.g2.com/discussions/what-is-managecasa-used-for) - [View ManageCasa pricing details and edition comparison](https://www.g2.com/products/managecasa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A57%3A43+-0500&secure%5Bsession_id%5D=1ea93433-3121-48e5-b3e1-af529ed09c17&secure%5Btoken%5D=26c4024adb3a28451ad4c8448d9bb36f032d01e9ea1d9548adf5103aad59aaa2&format=llm_user) ## ManageCasa Features **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ManageCasa Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,018 reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - 4.6/5.0 (771 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (385 reviews)