Syncro
Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.
Average Rating: 4.5/5.0
Total Reviews: 556
How Do G2 Users Rate Syncro?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
- Usage Information: 8.4/10 (Category avg: 8.7/10)
- Remote Access/Control: 8.9/10 (Category avg: 9.1/10)
- Device Management: 8.3/10 (Category avg: 8.7/10)
Who Is the Company Behind Syncro?
- Seller: Syncro Technologies Inc.
- Company Website:
- Year Founded: 2017
- HQ Location: Fully remote, US
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LinkedIn® Page: www.linkedin.com
106 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, President
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 80% Small, 9% Medium
What Do G2 Reviewers Say About Syncro?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Syncro, enabling efficient troubleshooting and seamless client communication.
- Users value Syncro's game-changing features like ticket storage, scripting, and seamless integration for enhanced efficiency.
- Users find the initial setup easy, making it accessible for first-time users and enhancing overall experience.
- Users value the seamless integrations of Syncro, enhancing their overall workflow and aligning tools with company needs.
- Users commend Syncro for its intuitive automation features, enhancing workflow efficiency and simplifying asset management.
Cons
- Users find many missing features in Syncro, particularly in remote access and automation capabilities, hindering productivity.
- Users highlight the improvement needed in Syncro's interface and responsiveness for a better overall experience.
- Users find reporting and invoicing limitations frustrating and seek improvements in UI and Linux support.
- Users are frustrated with feature issues in Syncro, citing a lack of intuitive design and limited functionality.
- Users find that Syncro needs improvement in customization, API features, and overall functionality for better management at scale.
What Are Recent G2 Reviews of Syncro?
"Efficient IT Support with Seamless AI Integration"
Rating: 5.0/5.0 stars
— steve t.
"Comprehensive IT Management, Minor Scaling Hiccups"
Rating: 4.5/5.0 stars
— Vami G.
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