I really like the scripting feature in Syncro, as it allows me to install printer drivers from the backend without interrupting users. I also appreciate the recent AI integration into the tickets, which helps me summarize the whole content and conversations between us without having to scroll through the tickets. The AI integration saves us time by simplifying the process of understanding tickets, especially when conversations move back and forth many times. Additionally, the setup of Syncro was very easy. Review collected by and hosted on G2.com.
In the past, when I searched for a device by name, I could just type a part of it like 2686, and Syncro would suggest the device SNH-D2686. Now, I have to enter the full name SNH-D2686 to get the correct suggestion. It's really inconvenient because you don't usually remember a full name of a device. Review collected by and hosted on G2.com.
thanks Steve! appreciate you taking the time to refresh your review and love hearing that Syncro is still providing the ease-of-use and features needed to automate your day-to-day and get work done remotely. Appreciate your support and partnership!