# Best Patient Engagement Software - Page 6

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

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### [PracticeBeat](https://www.g2.com/products/practicebeat/reviews)

PracticeBeat is a cost-effective, software-powered one-stop solution providing all the tools necessary to attract and convert more patients online, facilitating seamless patient engagement through content, email and social media services, and ensuring the practice’s brand looks great everywhere that patients look for doctors.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate PracticeBeat?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind PracticeBeat?

- **Seller:** [PracticeBeat](https://www.g2.com/sellers/practicebeat)
- **Year Founded:** 1995
- **HQ Location:** Pittsburgh, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42771efd46c5d029a93c18f09578e2e3bf202fa1f6402426d6da00e9724e4a83&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpracticebeat%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Small, 33% Medium

#### What Are Recent G2 Reviews of PracticeBeat?

**["Hands down the best team we have ever worked with"](https://www.g2.com/survey_responses/practicebeat-review-10043253)**

**Rating:** 5.0/5.0 stars

_— Kay S._

[Read full review](https://www.g2.com/survey_responses/practicebeat-review-10043253)

**["Professional website services"](https://www.g2.com/survey_responses/practicebeat-review-9901080)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/practicebeat-review-9901080)

#### What Are G2 Users Discussing About PracticeBeat?

- [What is PracticeBeat used for?](https://www.g2.com/discussions/what-is-practicebeat-used-for)

### [Press Ganey HX Platform](https://www.g2.com/products/press-ganey-hx-platform/reviews)

Press Ganey is the world’s leading Human Experience platform for healthcare. We bring our deep expertise, layered on top of our groundbreaking technology, and exist to help industry leaders shape the future of healthcare. We help you deliver better experiences, with unmatched data, expertise, insights, and technologies. We built the world’s first Human Experience platform to help you better understand individuals and optimize the experiences at the heart of healthcare, all in one place.

**Average Rating:** 4.0/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Press Ganey HX Platform?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Press Ganey HX Platform?

- **Seller:** [Press Ganey](https://www.g2.com/sellers/press-ganey)
- **Year Founded:** 1985
- **HQ Location:** South Bend, US
- **Twitter:** @PressGaney  
8,948 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89217d4aeef0865665f29d611df10e71b9e11eb7d09afb983f447507a8c0da4e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpress-ganey-associates%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,765 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 250% Medium, 50% Large

#### What Are Recent G2 Reviews of Press Ganey HX Platform?

**["Press Ganey"](https://www.g2.com/survey_responses/press-ganey-hx-platform-review-4769392)**

**Rating:** 5.0/5.0 stars

_— Crystal G._

[Read full review](https://www.g2.com/survey_responses/press-ganey-hx-platform-review-4769392)

**["Understand organisation's reputation"](https://www.g2.com/survey_responses/press-ganey-hx-platform-review-9797565)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/press-ganey-hx-platform-review-9797565)

#### What Are G2 Users Discussing About Press Ganey HX Platform?

- [What is Binary Health Analytics used for?](https://www.g2.com/discussions/what-is-binary-health-analytics-used-for)
- [What is Press Ganey used for?](https://www.g2.com/discussions/what-is-press-ganey-used-for)

### [RepuGen](https://www.g2.com/products/repugen/reviews)

RepuGen is a HIPAA-compliant healthcare reputation management and patient experience platform for medical groups, urgent care centers, and individual physicians. Our core mission is to help you strengthen patient relationships, improve care experiences, and cultivate 5-star reviews by empowering patients to share authentic feedback across Google, Yelp, HealthGrades, RateMDs, and other key platforms. RepuGen helps you grow your online presence through a fully integrated and automated patient outreach process. Using HIPAA-compliant SMS and email workflows, we collect real-time feedback after each visit and invite patients to share their experience. This helps you build a steady flow of genuine reviews that reflect the true quality of your care. You will receive real-time notifications for all patient feedback & reviews, allowing you to perform immediate service recovery and resolve concerns as they arise. By addressing issues quickly and consistently, you can improve patient satisfaction while strengthening your online reputation and attracting new patients. RepuGen also provides practice managers with tools to manage review activity, patient ratings, outreach, and reporting in one place. With AI-powered insights like CommentWiz for sentiment analysis and ReplyWize to help you respond to reviews, you can easily understand what your patients are saying and respond effectively at scale. In addition, RepuGen helps you increase your marketing visibility through listings management, testimonial widgets, and social media sharing, so your best patient experiences are seen where it matters most. With multi-location dashboards, NPS tracking, and simplified reporting, you’ll be able to step into your patients’ shoes, identify areas for improvement, and turn feedback into better outcomes. RepuGen helps you improve patient experience, build trust, grow your reputation, and consistently attract more patients to your practice.

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate RepuGen?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RepuGen?

- **Seller:** [GMR Web Team](https://www.g2.com/sellers/gmr-web-team)
- **Year Founded:** 2016
- **HQ Location:** Brentwood, US
- **Twitter:** @RepuGen\_  
348 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=366317dc50bf3128c87e50670e3242c7eb28495bfdeaf6c5a1a7aab22aa4508f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7938858%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of RepuGen?

**["Highly Recommend"](https://www.g2.com/survey_responses/repugen-review-8271616)**

**Rating:** 5.0/5.0 stars

_— Madhu P._

[Read full review](https://www.g2.com/survey_responses/repugen-review-8271616)

**["Excellent product"](https://www.g2.com/survey_responses/repugen-review-718063)**

**Rating:** 5.0/5.0 stars

_— Omid G._

[Read full review](https://www.g2.com/survey_responses/repugen-review-718063)

### [CareMessage](https://www.g2.com/products/caremessage/reviews)

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health. With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate CareMessage?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CareMessage?

- **Seller:** [CareMessage](https://www.g2.com/sellers/caremessage)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **Twitter:** @caremessage  
1,750 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a5f1190792d16f8f01a7111819ea68d47301cb3f42ac651ee711532f827eaa0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaremessage%2F&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Small

#### What Are Recent G2 Reviews of CareMessage?

**["Direct Communication and Engagement with Patients"](https://www.g2.com/survey_responses/caremessage-review-3933302)**

**Rating:** 5.0/5.0 stars

_— Alex D._

[Read full review](https://www.g2.com/survey_responses/caremessage-review-3933302)

**["Straightforward solution to improve patient communication"](https://www.g2.com/survey_responses/caremessage-review-7472050)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/caremessage-review-7472050)

#### What Are G2 Users Discussing About CareMessage?

- [What is CareMessage used for?](https://www.g2.com/discussions/what-is-caremessage-used-for)

### [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews)

Compulink Healthcare Solutions has been empowering providers through innovation since 1985. What began as a mission to eliminate paper and improve profitability has evolved into one of the most established and specialty-focused EHR and practice management platforms in the industry. Compulink Advantage™ is purpose-built for specialty care, designed to adapt to the way each practice works and not the other way around. From highly customizable workflows to specialty-specific templates, reporting, and automation, the platform delivers the flexibility modern practices need to operate efficiently and scale. With more than four decades of experience, Compulink combines proven implementation methodology, expert training, and responsive long-term support to ensure practices go live confidently and achieve productivity quickly. Trusted by over 26,000 providers nationwide and 20 ophthalmic colleges and universities, Compulink delivers: -Specialty-specific EHR and practice management in one unified platform -Flexible deployment options (cloud or on-premise) -AI-powered innovation, including adaptive workflows and intelligent automation -Competitive total cost of ownership -Dedicated, long-term U.S. based client support Compulink Advantage™ is built for specialty practices seeking flexibility, control, and a technology partner with proven staying power.

**Average Rating:** 3.9/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Compulink Advantage?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Compulink Advantage?

- **Seller:** [Compulink Healthcare Solutions](https://www.g2.com/sellers/compulink-healthcare-solutions)
- **Company Website:** compulinkadvantage.com
- **Year Founded:** 1985
- **HQ Location:** Westlake Village, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=261aa7b70354ac99b6745bd544292b61f801ab9ed88738cfd992a7e5fb6e732e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcompulink-healthcare-solutions&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®
- **Phone:** 800-456-4522

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 57% Small, 36% Medium

#### What Do G2 Reviewers Say About Compulink Advantage?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Compulink Advantage, enjoying seamless navigation and efficient record management.
- Users value the **fast and user-friendly charting** in Compulink Advantage, enhancing efficiency and streamlining exam processes.
- Users value the **charting efficiency** of Compulink Advantage, enjoying faster access and user-friendly features for exams.
- Users value the **user-friendly documentation** of Compulink Advantage, appreciating its flexibility and effective support.
- Users value the **easy setup** of Compulink Advantage, enabling a seamless transition and efficient record management.

##### Cons

- Users experience **slow performance** with Compulink Advantage, facing lags and accessibility issues with older scans.
- Users experience **system instability** , leading to lag, glitches, and accessibility issues with older scanned documents.
- Users report **technical issues** with Compulink Advantage, including lag, glitches, and trouble accessing scanned documents.
- Users experience **slow loading** times, making it frustrating to access older scanned documents efficiently.
- Users often face **lag and glitches** with Compulink Advantage, particularly when interacting with various input boxes.

#### What Are Recent G2 Reviews of Compulink Advantage?

**["Unbelievably Helpful and Time-Saving for Our Optometry Practice"](https://www.g2.com/survey_responses/compulink-advantage-review-12663470)**

**Rating:** 4.0/5.0 stars

_— Stephanie D._

[Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12663470)

**["All-in-One EHR That Streamlines Care, Communication, and Billing"](https://www.g2.com/survey_responses/compulink-advantage-review-12442874)**

**Rating:** 5.0/5.0 stars

_— Dianne T._

[Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12442874)

#### What Are G2 Users Discussing About Compulink Advantage?

- [What is CompuLink Advantage SMART Practice used for?](https://www.g2.com/discussions/what-is-compulink-advantage-smart-practice-used-for)
- [What is ASC Advantage used for?](https://www.g2.com/discussions/what-is-asc-advantage-used-for)

### [Healthie](https://www.g2.com/products/healthie/reviews)

Healthie offers an industry-leading EMR, scheduling, and engagement platform for modern healthcare delivery. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, SOC-2, PIPEDA, GDPR, and PCI-compliant. Healthie offers integration with various third-party applications such as Stripe, Fullscript, Zoom and more. Monthly subscriptions and support is offered via email, phone, and documentation. Healthie has a no-commitment free trial.

**Average Rating:** 3.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Healthie?

- **Workflow Management:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.1/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Healthie?

- **Seller:** [Healthie](https://www.g2.com/sellers/healthie)
- **Year Founded:** 2016
- **HQ Location:** New York
- **Twitter:** @GetHealthie  
1,556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8764ac75e7c3199d63a82c1d4f9a5554d95b3a906d268fb6759af54eb70a5122&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10619369%2F&secure%5Burl_type%5D=linkedin_company_website)  
186 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness
- **Company Size:** 95% Small

#### What Do G2 Reviewers Say About Healthie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly and customizable features** of Healthie, fulfilling all their clinic needs efficiently.
- Users appreciate the **efficient scheduling** features of Healthie, simplifying appointment management and improving patient interactions.
- Users commend the **excellent customer support** offered by Healthie, enhancing their overall experience and satisfaction.
- Users appreciate the **customizable features** of Healthie, allowing tailored solutions for different clinical practices.
- Users appreciate the **convenient appointment scheduling** of Healthie, integrating everything needed for a seamless client experience.

##### Cons

- Users find Healthie to be **not user-friendly** , citing issues with onboarding, information entry, and customer support accessibility.
- Users find the **food tracking process time-consuming** and desire a more efficient client onboarding experience with fewer clicks.
- Users are frustrated by **limited integration** , causing manual duplication and conflicting appointment reminders between Healthie and GoHighLevel.
- Users find **navigation difficult** due to the cumbersome onboarding and excessive clicks needed to update information.
- Users express frustration with **poor customer support** , citing inadequate assistance and lack of direct communication options.

#### What Are Recent G2 Reviews of Healthie?

**["So happy I found Healthie!"](https://www.g2.com/survey_responses/healthie-review-11448809)**

**Rating:** 5.0/5.0 stars

_— Carlyn J._

[Read full review](https://www.g2.com/survey_responses/healthie-review-11448809)

**["Healthie is a great EHR and Client Management option for clinicians."](https://www.g2.com/survey_responses/healthie-review-11290221)**

**Rating:** 4.0/5.0 stars

_— Dr. Jeanette D._

[Read full review](https://www.g2.com/survey_responses/healthie-review-11290221)

#### What Are G2 Users Discussing About Healthie?

- [What is Healthie used for?](https://www.g2.com/discussions/what-is-healthie-used-for)

### [HST Pathways](https://www.g2.com/products/hst-pathways/reviews)

HST Pathways is the leading provider of a suite of products that have been thoughtfully and clinically designed for the surgery center industry. Our many software offerings provide ASCs with intuitive solutions that cover the entire patient journey and help to unlock revenue, fuel growth, and deliver better care. Build, grow, and run your facility with solutions your entire team will love. See why more than 1,600 clients are choosing HST Pathways by visiting www.hstpathways.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate HST Pathways?

- **Workflow Management:** 8.9/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HST Pathways?

- **Seller:** [HST Pathways](https://www.g2.com/sellers/hst-pathways)
- **Year Founded:** 2005
- **HQ Location:** Nashville, Tennessee, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2994701667668ca98c68386cfdad004056fa4a4cb5b43633be493025f2cf92ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhstpathways&secure%5Burl_type%5D=linkedin_company_website)  
282 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About HST Pathways?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of navigation** in HST Pathways, enhancing their daily document management experience.
- Users find the **ease of use** of HST Pathways exceptional, especially benefiting from its intuitive navigation and preference card feature.
- Users find the **easy navigation** and preference card feature extremely helpful for daily case preparations.
- Users value the **easy navigation** of HST Pathways, enhancing daily efficiency and case preparation with preference cards.
- Users value the **easy navigation** of HST Pathways, enhancing their daily operations and preparedness for cases.

##### Cons

- Users experience **access issues** due to the frustrating requirement of logging in twice before using HST Pathways.
- Users find it frustrating to face **limited access** due to having to log in twice before using HST Pathways.
- Users often find the **two-login requirement** for HST Pathways frustrating and cumbersome before accessing features.

#### What Are Recent G2 Reviews of HST Pathways?

**["Great for Ambulatory surgery centers"](https://www.g2.com/survey_responses/hst-pathways-review-11783813)**

**Rating:** 4.5/5.0 stars

_— Diego P._

[Read full review](https://www.g2.com/survey_responses/hst-pathways-review-11783813)

**["HST Echart Streamlined Our EMR With Easy Case Coordination and Patient Engagement"](https://www.g2.com/survey_responses/hst-pathways-review-12944994)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/hst-pathways-review-12944994)

### [Lark](https://www.g2.com/products/lark/reviews)

Lark Health is a chronic disease prevention and management platform that uses a cognitive behavioral therapy framework, conversational AI, and connected devices to help people stay healthy and in control of their conditions. Lark’s AI is continuously learning how to personalize the experience for the member and communicates via text-message-like interactions to monitor patients remotely, 24/7, while live nurses and health coaches are available when issues need to be escalated. Lark's Diabetes Prevention Program (DPP), which is Fully Recognized by the Centers for Disease Control and Prevention, Behavioral Health Program, Diabetes Care Program, and Hypertension Program have served nearly 2 million members, and have demonstrated clinically validated outcomes. Lark works with many of the largest health plans, PBMs, and self-insured employers to help their members live healthier lives. Founded by CEO Julia Hu and CTO Jeff Zira in 2011, the company was named "Top 10 Most Innovative Companies in the World" alongside Uber and Airbnb, and Google's "Best of the Year". To learn more, visit www.lark.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Lark?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Lark?

- **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies)
- **Year Founded:** 2011
- **HQ Location:** Mountain View, US
- **Twitter:** @larkhealth  
5,994 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=013f0160ee7d80a3063f0cd0b6aabe30b8a8d6122ef90ffd96bf917e85528705&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flark-health&secure%5Burl_type%5D=linkedin_company_website)  
158 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Medium

#### What Do G2 Reviewers Say About Lark?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time communication** capabilities of Lark, enhancing collaboration through instant messaging and group chats.
- Users value the **communication efficiency** of Lark, enjoying seamless collaboration and real-time messaging features.
- Users value Lark's **comprehensive messaging management** , enhancing real-time collaboration and connectivity for teams.

##### Cons

- Users find **messaging issues** when communicating with external clients, impacting collaboration beyond their internal ecosystem.

#### What Are Recent G2 Reviews of Lark?

**["Comprehensive Review"](https://www.g2.com/survey_responses/lark-review-9729139)**

**Rating:** 5.0/5.0 stars

_— Selvi T._

[Read full review](https://www.g2.com/survey_responses/lark-review-9729139)

**["Lark software"](https://www.g2.com/survey_responses/lark-review-11748084)**

**Rating:** 4.5/5.0 stars

_— Si Thu L._

[Read full review](https://www.g2.com/survey_responses/lark-review-11748084)

#### What Are G2 Users Discussing About Lark?

- [How good is Lark?](https://www.g2.com/discussions/how-good-is-lark)
- [How does Lark app work?](https://www.g2.com/discussions/how-does-lark-app-work)
- [What is the use of Lark app?](https://www.g2.com/discussions/what-is-the-use-of-lark-app)

### [Layline](https://www.g2.com/products/layline/reviews)

Our platform offers comprehensive solutions: Listings Management ensures accurate online presence across platforms, enhancing visibility. Reputation Management monitors feedback, fostering trust and loyalty. Online Scheduling streamlines appointments, enhancing patient experience. Loyalty Programs incentivize repeat visits, maximizing value. Patient Surveys gather insights for improvement. SMS & Email Campaigns nurture relationships. Intake Forms & Reminders streamline processes. Insights Dashboard provides actionable data for optimization. Listings Management: This feature allows businesses to efficiently manage their online presence across various platforms such as search engines, directories, and social media. It ensures that accurate and up-to-date information is presented to potential patients, helping to improve visibility and credibility. Reputation Management and Amplification: This capability enables businesses to monitor, respond to, and enhance their online reputation. It involves tracking reviews, ratings, and feedback across multiple channels and leveraging positive experiences to amplify brand reputation. By addressing concerns and highlighting positive feedback, healthcare practices can build trust and loyalty among patients. Online Scheduling: This feature enables patients or customers to conveniently book appointments or services online. It streamlines the scheduling process, reducing the need for phone calls and administrative work. With features such as real-time availability and automated reminders, online scheduling enhances the overall patient experience while optimizing operational efficiency. Patient Loyalty and Reward Program: This functionality allows practices to implement loyalty programs to incentivize repeat visits and foster long-term relationships with patients. Through rewards, discounts, or exclusive offers, healthcare practices can encourage loyalty and increase patient retention. This helps in maximizing patient value and driving growth. Flexible, Scalable, Patient Surveys: This feature enables businesses to gather feedback and insights from patients through customizable and scalable survey tools. It allows for the creation of tailored surveys to collect feedback on various aspects of the patient experience, such as satisfaction levels, service quality, and suggestions for improvement. The scalability ensures that practices can adapt survey efforts to their changing needs and volume of responses. SMS and Email Campaign Integration: This capability enables healthcare practices to seamlessly integrate SMS and email marketing campaigns into their patients engagement strategies. It allows for targeted messaging, personalized communication, and automated follow-ups to nurture relationships and drive conversions. By integrating with existing systems, practices can leverage patient data to deliver relevant and timely messages across multiple channels. Intake Forms & Appointment Reminders: This functionality simplifies the intake process for patients by offering online forms for capturing essential information prior to appointments. It helps in streamlining administrative tasks and ensuring accuracy of patient data. Additionally, automated appointment reminders via SMS or email reduce no-shows and improve appointment attendance rates. Insights and Configuration Dashboard: This feature provides healthcare practices with a centralized dashboard for accessing actionable insights and configuring various aspects of the platform. It offers analytics, reporting tools, and customizable settings to monitor performance, track key metrics, and make informed decisions. The dashboard empowers doctors to optimize their operations, improve patient engagement, and drive business growth effectively. Industries we work with Med Spa Dental Otolaryngology Gastroenterology Vein and Vascular Hair Restoration Plastic Surgery Orthopedic Podiatry Physical Therapy Mental Health OBGYN Fibroids Primary Care Pediatrics Pain Management

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Layline?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Layline?

- **Seller:** [Layline](https://www.g2.com/sellers/layline)
- **Year Founded:** 2012
- **HQ Location:** West Palm Beach, FL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45d2a1cff6da9e9c2116123eca5f734b53d86baf882f60068d6b0197b35ae70d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxamplifier&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small

#### What Do G2 Reviewers Say About Layline?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficient appointment scheduling** of Layline, leading to increased engagement and improved advertising performance.
- Users value the **centralized control** of Layline, enhancing reputation and improving scheduling and patient engagement effectively.
- Users value the **improved reputation** from increased review volume, enhancing visibility and search results significantly.
- Users value the **HIPAA compliance** of Layline, ensuring secure patient engagement and data protection for their practices.
- Users report a **650% increase in review volume** , enhancing reputation and visibility across multiple platforms.

#### What Are Recent G2 Reviews of Layline?

**["Layline’s Suite Supercharged Our Marketing—Now a Core Solution for Our Clients"](https://www.g2.com/survey_responses/layline-review-11331983)**

**Rating:** 5.0/5.0 stars

_— Nicole C._

[Read full review](https://www.g2.com/survey_responses/layline-review-11331983)

**["Layline does the job!"](https://www.g2.com/survey_responses/layline-review-11416477)**

**Rating:** 5.0/5.0 stars

_— S. S._

[Read full review](https://www.g2.com/survey_responses/layline-review-11416477)

#### What Are G2 Users Discussing About Layline?

- [What is XAmplifier used for?](https://www.g2.com/discussions/what-is-xamplifier-used-for)

### [League](https://www.g2.com/products/league/reviews)

Founded in 2014, League is a technology-focused health company powering the digital transformation of healthcare. Employers, payers, pharmacy retailers and healthcare providers use our award-winning platform to deliver integrated and personalized health experiences that drive consumer engagement. Millions of people across the world use digital health platforms powered by League to access, navigate and pay for care.

**Average Rating:** 4.4/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate League?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind League?

- **Seller:** [League](https://www.g2.com/sellers/league)
- **Year Founded:** 2014
- **HQ Location:** Toronto, Ontario
- **Twitter:** @JoinLeague  
4,456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=196bb90c09d1a98377e1cfb27d34f333b90c849b61e66dde6912a90da90fe15d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5401900%2F&secure%5Burl_type%5D=linkedin_company_website)  
509 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Large, 45% Medium

#### What Are Recent G2 Reviews of League?

**["League has an extremely responsible and responsive support staff"](https://www.g2.com/survey_responses/league-review-6795051)**

**Rating:** 5.0/5.0 stars

_— John N._

[Read full review](https://www.g2.com/survey_responses/league-review-6795051)

**["Interesting"](https://www.g2.com/survey_responses/league-review-6681809)**

**Rating:** 4.0/5.0 stars

_— Verified User in Transportation/Trucking/Railroad_

[Read full review](https://www.g2.com/survey_responses/league-review-6681809)

#### What Are G2 Users Discussing About League?

- [What is sports management system?](https://www.g2.com/discussions/what-is-sports-management-system)
- [What is LeagueApps com?](https://www.g2.com/discussions/what-is-leagueapps-com) - 1 comment
- [What is league management?](https://www.g2.com/discussions/what-is-league-management)
- [What is sports league management software?](https://www.g2.com/discussions/what-is-sports-league-management-software)

### [Review Wave](https://www.g2.com/products/review-wave/reviews)

Review Wave is a Reputation Management Software that helps business owners get reviews on websites that their clients trust to increase growth.

**Average Rating:** 4.9/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Review Wave?

- **Workflow Management:** 7.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Review Wave?

- **Seller:** [Review Wave](https://www.g2.com/sellers/review-wave)
- **Year Founded:** 2016
- **HQ Location:** Irvine, US
- **Twitter:** @getreviewwave  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4336016b6deefbf9e75a8835249473e76f7522df8bbc662e592767115b10f90c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewwave%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Review Wave?

**["easy to use to communicate with patients"](https://www.g2.com/survey_responses/review-wave-review-8856272)**

**Rating:** 4.5/5.0 stars

_— Verified User in Executive Office_

[Read full review](https://www.g2.com/survey_responses/review-wave-review-8856272)

**["User friendly!"](https://www.g2.com/survey_responses/review-wave-review-7922649)**

**Rating:** 5.0/5.0 stars

_— Hollie N._

[Read full review](https://www.g2.com/survey_responses/review-wave-review-7922649)

#### What Are G2 Users Discussing About Review Wave?

- [What is software Wave?](https://www.g2.com/discussions/what-is-software-wave)
- [What can Wave app do?](https://www.g2.com/discussions/what-can-wave-app-do)
- [Is Wave a good software?](https://www.g2.com/discussions/is-wave-a-good-software) - 1 comment

### [Healee](https://www.g2.com/products/healee/reviews)

Healee is an integrated patient access solution built for the operational complexity of healthcare organizations. Healee helps medical groups efficiently manage complex physician and team schedules with a robust patient access solution that integrates with their EHR. Healee empowers patients to easily find and schedule care, while allowing clinical operators to coordinate diverse care teams with effective calendar management. With Healee, healthcare teams attract, engage and retain more patients, while simplifying operations, balancing workloads, and growing profitability. Healee replaces a multitude of manual workarounds associated with existing sub-optimal tools to alleviate patient complaints, improve capacity utilization, and reduce clinician burnout. The most reliable and robust patient access platform on the market, Healee facilitates over 700,000 appointments per month across over 5000 providers.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Healee?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Healee?

- **Seller:** [Healee](https://www.g2.com/sellers/healee)
- **Year Founded:** 2017
- **HQ Location:** Great Neck, US
- **Twitter:** @HealeeHQ  
151 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5ea0a10e0859a1d6f7f398ed36278f6f050b4230af5d45109d3781f65b2c8d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealeehq&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of Healee?

**["Healee solves the complexity we have with scheduling"](https://www.g2.com/survey_responses/healee-review-8677830)**

**Rating:** 5.0/5.0 stars

_— Gabriela M._

[Read full review](https://www.g2.com/survey_responses/healee-review-8677830)

**["A great calendar management and patient scheduling solution for big medical groups"](https://www.g2.com/survey_responses/healee-review-8310821)**

**Rating:** 5.0/5.0 stars

_— Antonia Z._

[Read full review](https://www.g2.com/survey_responses/healee-review-8310821)

### [Holly by Nimblr.ai](https://www.g2.com/products/holly-by-nimblr-ai/reviews)

Holly AI Operator: AI Receptionist & Patient Scheduling Platform Built for Healthcare Providers Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using conversational AI to automate patient communication and front-desk workflows by managing your EHR, CRM, and payment platforms based on your know-how and specialty best practices. The result is a better patient experience, happier staff, and measurable revenue growth. ● 30+ Patient Journey Workflows × 350+ Operational Rules = Thousands of Configurations Tailored to Your Specialty ● 92M+ Patient Interactions ● 1,500+ Practices Served ● 9+ Years Pioneering AI for Healthcare ● HIPAA-Compliant | SOC 2 Certified Incremental revenue: Capture new patients and keep schedules full. ● Convert phone calls and web visits into appointments 24/7 ● Capture new appointments from Google patient searches ● Automate no-show and cancellation recovery ● Fill last-minute cancellations from your patient waitlist ● Recall patients when they’re due for their next visit Front desk efficiency: Reduce manual work and prevent staff burnout. ● Automate calls for patient common questions & inquiries ● Handle appointment changes automatically ● Capture refill requests without manual intake ● Keep patient records up to date Patient engagement: Improve treatment adherence, care outcomes and loyalty. ● Ensure patients complete forms and pre-visit information ● Send timely confirmations and reminders ● Ensure patients get the right instructions before their visit ● Gather patient feedback & strengthen your online reputation Cash flow optimization: Improve claim accuracy and payment collection. ● Validate insurance acceptance before the visit ● Capture accurate and complete patient information upfront ● Capture payment method information early ● Release unpaid appointments automatically Guaranteed minimum 600% return on investment. No additional software costs required. Holly AI fits within your existing budget and costs around 3% of the average annual operational cost per provider. Free Pilot Available: Go Live in Days ● No apps to manage ● No staff training ● Seamless patient adoption Frequently Asked Questions About Holly AI: 1. How long does it take to implement Holly AI? Most practices go live in under one week, with implementation taking 2 to 5 hours. With no apps to install, adoption for both patients and staff is seamless and requires no training. 2. Is Holly AI HIPAA and SOC 2 compliant? Yes. Holly AI is HIPAA-compliant and meets SOC 2 standards. Both Holly AI and our integration partners follow strict federal requirements to protect patient data. 3. Do my patients need to download an app or log in to use Holly AI? No. Patients never need to download an app or log into a portal. Holly AI communicates through the channels they already use: phone, SMS, and web, driving patient reach rates averaging 99%. 4. How is Holly AI’s performance tracked and reported? You can track basic metrics in your Holly AI Dashboard. You will also receive regular performance reports by email from our Customer Success Team, with insights into Holly AI’s impact and return on investment. 5. How does Holly AI’s pricing model work? Pricing is based on your monthly appointment and call volume. This ensures your investment stays proportional to the value Holly AI delivers. 6. Is there a way to try Holly AI for free? Yes, we offer a free pilot. Our team provides a custom return on investment and impact analysis, connects Holly AI to your EHR and phone tree, and configures workflows for live patient testing. Afterward, you can measure results, gather feedback, and decide confidently. 7. Does Holly AI support my specific EHR system? Holly AI integrates with the vast majority of EHRs, including Athenahealth, DrChrono, AdvancedMD, and ModMed. We expand our native integrations every month. If your specific EHR is not listed, reach out to our team for a custom integration tailored to your needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Holly by Nimblr.ai?

- **Workflow Management:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Holly by Nimblr.ai?

- **Seller:** [Nimblr.ai](https://www.g2.com/sellers/nimblr-ai)
- **Year Founded:** 2016
- **HQ Location:** Santa Monica, US
- **Twitter:** @nimblr\_ai  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f88c5a23b6da0792856c018a94c9eab0bc8a71a3f5047bc554c3208ffb6f66fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnimblr.ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 86% Small, 14% Medium

#### What Do G2 Reviewers Say About Holly by Nimblr.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Holly, enhancing patient interactions and streamlining appointment scheduling efficiently.
- Users value the **efficient appointment scheduling** with Holly, enhancing practice management and reducing cancellations.
- Users praise Holly for its **friendly and helpful customer support** , enhancing efficiency and minimizing patient no-shows.
- Users highlight the **efficiency** of Holly, which enhances practice operations and reduces patient no-shows.
- Users value the **scheduling efficiency** of Holly, which minimizes cancellations and improves overall practice management.

##### Cons

- Users struggle with **scheduling issues** in Holly, especially due to limitations on message recipients and full date visibility.
- Users express dissatisfaction with **scheduling problems** , particularly limited recipient capacity and lack of future date options.
- Users want to overcome the **access limitations** of Holly, particularly the constraint of 250 recipients for broadcasts.
- Users are frustrated by the **inability to hide fully booked dates** , complicating the scheduling process with Holly.
- Users find the **limited broadcast feature** restrictive, wishing for options to send messages to larger groups.

#### What Are Recent G2 Reviews of Holly by Nimblr.ai?

**["Game Changer"](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116)**

**Rating:** 5.0/5.0 stars

_— Andy W._

[Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116)

**["Holly’s Conversational AI Delivers Friendly, Efficient Patient Support"](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429)**

**Rating:** 5.0/5.0 stars

_— kathleen d._

[Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429)

### [MyCarePlan](https://www.g2.com/products/mycareplan/reviews)

Qure4u is a very powerful real-time data aggregation platform, a monitoring platform that can detect patients at risk, and a communication platform that ties it all together.

**Average Rating:** 4.1/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate MyCarePlan?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind MyCarePlan?

- **Seller:** [Qure4u](https://www.g2.com/sellers/qure4u)
- **Year Founded:** 1995
- **HQ Location:** Bradenton, FL
- **Twitter:** @Qure4u  
185 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a38f2b080d2297050618e68958eff9a846adeea035837d993cb23c0ba6dc6d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3791081&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 10% Large

#### What Are Recent G2 Reviews of MyCarePlan?

**["My care plan is overall effective"](https://www.g2.com/survey_responses/mycareplan-review-7289208)**

**Rating:** 4.0/5.0 stars

_— Faith B._

[Read full review](https://www.g2.com/survey_responses/mycareplan-review-7289208)

**["Easy to use, intuitive"](https://www.g2.com/survey_responses/mycareplan-review-7298012)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/mycareplan-review-7298012)

### [PatientIQ](https://www.g2.com/products/patientiq/reviews)

PatientIQ is the largest and fastest-growing healthcare technology partner for deriving actionable insights from patient outcomes data. The PatientIQ platform empowers health systems, specialty practices, and medical device companies to systemically collect and analyze patient-reported outcomes data to improve clinical and operational performance. In addition to outcomes collection and analysis, the platform facilitates collaboration, bringing together data-driven organizations from across the country to accelerate research and push medicine forward. For more, visit www.patientiq.io.

**Average Rating:** 4.2/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate PatientIQ?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind PatientIQ?

- **Seller:** [PatientIQ](https://www.g2.com/sellers/patientiq)
- **Year Founded:** 2016
- **HQ Location:** Chicago, US
- **Twitter:** @PatientIQ  
186 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0ebeca2f16dc02a8ff8ef2d253bdaddb8e457ce3bd3ec2e1c97b67244ceee45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpatientiq%2F&secure%5Burl_type%5D=linkedin_company_website)  
94 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About PatientIQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy access** to patient treatment history, enhancing efficiency and minimizing paperwork.
- Users value the **responsive customer support** of PatientIQ, enhancing their overall experience and satisfaction with the product.
- Users appreciate the **satisfactory electronic data management** provided by PatientIQ, enhancing their research efficiency.
- Users appreciate the **comprehensive documentation** of PatientIQ, enabling easy access to patient treatment histories and saving time.
- Users appreciate the **ease of use** of PatientIQ, noting its simple interface and straightforward setup process.

##### Cons

- Users find **difficult navigation** on PatientIQ, which hampers their ability to effectively utilize the system.
- Users face **difficulty loading patient data** in Safari on Windows, impacting their overall experience with PatientIQ.
- Users feel that **improvement is needed** as the interface is not user friendly and lacks empathetic patient interaction.
- Users find the **lack of automation** in PatientIQ hinders effective patient interaction and experience understanding.
- Users struggle with **limited customization** and find the interface not tailored to their specific organizational needs, complicating workflows.

#### What Are Recent G2 Reviews of PatientIQ?

**["Enhanced delivery of evidence based patient care, research, and healthcare quality improvement"](https://www.g2.com/survey_responses/patientiq-review-9464831)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/survey_responses/patientiq-review-9464831)

**["Best software for patient electronic data management"](https://www.g2.com/survey_responses/patientiq-review-10922703)**

**Rating:** 4.0/5.0 stars

_— Rajat M._

[Read full review](https://www.g2.com/survey_responses/patientiq-review-10922703)

#### What Are G2 Users Discussing About PatientIQ?

- [What is PatientIQ used for?](https://www.g2.com/discussions/what-is-patientiq-used-for)

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 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.