--- title: Press Ganey HX Platform Reviews meta_title: 'Press Ganey HX Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Press Ganey HX Platform works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-09-22' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 ---

Press Ganey HX Platform Reviews & Product Details

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Press Ganey HX Platform Reviews (6)

Reviews

Press Ganey HX Platform Reviews (6)

4.0
2 reviews
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Verified User in Hospital & Health Care
EH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Understand organisation's reputation"
4/5
What do you like best about Press Ganey HX Platform?

Binary health analytics has made the review analysis easier and operation easier..since its easy the teams can work with less error and productive Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

Since i was involved in buying decison it .. i would say it is costly..for small organisation kindly use some open source tools Review collected by and hosted on G2.com.

CG
Crystal G.
Administrative Assistant
Mid-Market (51-1000 emp.)
"Press Ganey"
5/5
What do you like best about Press Ganey HX Platform?

This application is used for us to run reports and gauge the customer service we are providing. Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

I don't really have anything that I dislike. Review collected by and hosted on G2.com.

Angela M.
AM
Angela M.
Practice Administrator and Operations Manager
Mid-Market (51-1000 emp.)
"Binary Fountain is a great online reputation management system!"
5/5
What do you like best about Press Ganey HX Platform?

I like how it aggregates most reviews left by customers online and provides insights on negative review trends to help us improve patient referrals and online reputation. There are multiple reports you can run which include pie charts and graph charts to help show online reputation. Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

More analytics would be great. Would like a comparison from last year's top companies in the same and different industries. I would like for it to use more websites when aggregating data. I would also like for it to show the scores month over month on the graph charts so I don't have to keep pulling up old reports to provide continuous insight up to the current date. I would also like for it to track and measure current and improved levels of patient engagement. Review collected by and hosted on G2.com.

JM
Jennifer M.
Mid-Market (51-1000 emp.)
"Great Experience So Far"
5/5
What do you like best about Press Ganey HX Platform?

The onboarding process has been a breeze so far, very thankful for that. I love that I can see all my physician reviews in a single, simple dashboard and respond to comments from one place. Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

I'm just beginning the implementation process, luckily no dislikes yet. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great customer service"
4/5
What do you like best about Press Ganey HX Platform?

Having all reviews listed in one place. Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

The set up of the dashboard. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"More Options Needed"
1/5
What do you like best about Press Ganey HX Platform?

Being able to respond to reviews in one place Review collected by and hosted on G2.com.

What do you dislike about Press Ganey HX Platform?

Not having enough options for response type Review collected by and hosted on G2.com.

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