Best Online Reputation Management Software for Small Business - Page 2

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 458

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SalesCaptain (+1.03%) - Among all products in this category, SalesCaptain recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,400+ Authentic Reviews
  • 458+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Podium, Yext, Okendo, Yotpo, Reputation, and HighLevel.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=podium&focus%5B%5D=yext&focus%5B%5D=okendo&focus%5B%5D=yotpo&focus%5B%5D=reputation&focus%5B%5D=highlevel&segment=small-business)

Synup

Synup is a local marketing platform for agencies, resellers, and multi-location businesses. You run it by talking to it. Sydekick, Synup's AI agent, executes local marketing work through conversation: no dashboards to click through, no data to collect by hand, no reports to stitch together. Meet Sydekick:- Tell Sydekick to update business hours across 400 locations, respond to this week's reviews in each client's brand voice, or pull a performance report across the full portfolio, and it does the work. Sydekick goes well beyond routine execution. It audits your local presence and flags what needs fixing. It browses websites to fetch the information it needs. It builds custom landing pages. It designs reports to answer the exact question you asked, in the format you want, rather than forcing you into a fixed reporting template. Skills and Playbooks:- Sydekick works from skills and playbooks. Start with the ready-made library covering common local marketing workflows. Create your own skills for the processes unique to your agency or brand, and reuse and refine them over time so Sydekick gets better at your specific work. When you're stuck, just ask the Synup team. Listings Management:- Business information stays in sync across Google, Apple, Bing, Facebook, and every major listing platform. Bulk changes across thousands of locations happen through a single instruction. Synup verifies that data is indexed and visible to searchers, not just submitted. Reputation Management:- Sydekick monitors reviews across Google, Facebook, and every major review site, drafts and posts responses that match each brand's voice, and runs review request campaigns over email and SMS to grow review velocity for every location. Social Media Management:- Publish across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations. Sydekick generates localized content per location so every post feels native to its market. Local SEO Analytics:- Local rankings, GBP performance, and review sentiment tracked for every location. Ask Sydekick for the analysis you need in plain language and get answers across the portfolio, or have it build a custom-designed report for a client presentation. Local SEO Tools API:- Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their own products. Headless and built to scale across millions of locations. Synup MCP Server:- Synup connects to Claude, ChatGPT, and any MCP-compatible AI assistant, so teams can query listings, pull review data, and manage locations through the AI tools they already use. White-Label Everything:- Every surface can be fully white-labeled under your brand: custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Synup keeps every location accurate, responsive, and visible in search. You describe the outcome. Sydekick does the work.

Average Rating: 4.6/5.0

Total Reviews: 329

How Do G2 Users Rate Synup?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Synup?

  • Seller: Synup
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York, New York
  • Twitter: @synup
    3,073 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About Synup?

AI-generated summary from verified user reviews

Pros
  • Users find Synup's platform to be incredibly easy to use, streamlining management of reviews and social media posts.
  • Users find Synup to be incredibly helpful, automating tasks and providing valuable insights for business growth.
  • Users praise Synup for its effective review management, significantly enhancing local brand awareness and driving higher sales.
  • Users rave about the excellent customer support from Synup, noting its attentiveness and helpfulness in addressing needs.
  • Users value the centralized management features of Synup, streamlining their online presence effortlessly across multiple platforms.
Cons
  • Users find a difficult learning curve with Synup, but quickly adapt to its abundant features and functionalities.
  • Users mention that Synup has feature limitations, particularly with integrations and customizations, which affect user experience.
  • Users note a difficult learning curve with Synup, but express that familiarity improves usability over time.
  • Users note that improvement is needed in the update process and widget functionality for a better experience.
  • Users feel there's a lack of features in Synup, particularly wishing for more integrations and AI options.

What Are Recent G2 Reviews of Synup?

What Are G2 Users Discussing About Synup?

Vendasta AI Platform

From small agency to enterprise, Vendasta is the AI customer acquisition and engagement platform for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. That single platform covers the whole arc of the work. Find and close new clients, give each one a client portal carrying your brand, resell the products and services you sell from a built-in marketplace, and bill for all of it. Fewer tools to pay for, fewer logins for your clients, and one place to see what's working — instead of a CRM here, a marketing automation tool there, and a spreadsheet holding it together. Underneath sits the data local businesses actually run on: reputation management and review activity, local listings, social media and email marketing, website and campaign performance, and every customer conversation in a shared inbox. Because that data lives in one system rather than scattered across vendors, anything acting on it is working from real context. That's what makes the AI employees work. Vendasta turns complex data and instructions into easy-to-manage AI employees — AI agents configured for specific roles — that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. These AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it's lead capture, automating customer communication, or managing content, the AI employees have you covered. Vendasta is a SOC 2 Type 2 attested organization committed to maintaining strong security and data privacy standards. Visit our Trust Center at trust.vendasta.com to access security documentation, compliance certifications, and data privacy information.

Average Rating: 4.5/5.0

Total Reviews: 541

How Do G2 Users Rate Vendasta AI Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.5/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Vendasta AI Platform?

  • Seller: Vendasta
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • Twitter: @Vendasta
    3,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    742 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Management Consulting
  • Company Size: 84% Small, 11% Medium

What Do G2 Reviewers Say About Vendasta AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Vendasta AI Platform, enhancing onboarding and ongoing assistance effectively.
  • Users appreciate the ease of use of the Vendasta AI Platform, which simplifies marketing tasks and enhances efficiency.
  • Users highly value the outstanding customer support from Vendasta, appreciating quick responses and a positive, validating attitude.
  • Users love the comprehensive tools and AI services within Vendasta AI Platform, streamlining their marketing and support needs.
  • Users value the time-saving efficiency of Vendasta AI, transforming manual tasks into automated solutions effortlessly.
Cons
  • Users face a challenging learning curve due to complex integrations and automations that hinder user experience.
  • Users find the limited features of Vendasta AI Platform restrict their usage and complicate the overall experience.
  • Users find the difficult learning curve challenging, often needing extensive support to navigate the platform effectively.
  • Users find missing features and limited capabilities hinder the Vendasta AI Platform's effectiveness and usability.
  • Users find the complexity of Vendasta AI Platform concerning, often struggling with setups and integrations impacting performance.

What Are Recent G2 Reviews of Vendasta AI Platform?

What Are G2 Users Discussing About Vendasta AI Platform?

Localo

Localo is a local marketing automation platform that helps SEO professionals, marketing agencies, and freelancers manage, optimize, and scale local search engine optimization for their clients' Google Business Profiles. Local SEO has become increasingly complex. Organic local visibility is shrinking as paid placements expand across Google Maps and local search results. Google's enforcement of business listing quality has intensified, with profile suspensions and unauthorized edit attempts becoming more frequent. Meanwhile, agencies face thinning margins and growing client expectations. Localo was built to address exactly these challenges. The platform consolidates local SEO workflows into a guided automation system. Instead of checking rankings manually, Localo tracks keyword positions across a grid of geographic points, revealing how visibility varies at the street level — not just the city average. Instead of building reports from scratch, the platform auto-generates branded, white-label performance reports covering ranking trends, review metrics, citation health, and optimization progress. AI-powered features run throughout the platform. The content publisher learns a business's authentic voice and generates Google Business Profile posts that match it. The review manager suggests personalized responses to each customer review rather than using generic templates. The Smart Tasks engine delivers weekly, business-specific optimization recommendations ranked by expected impact, so specialists always know what to focus on next. Profile protection runs continuously, monitoring for unauthorized changes, competitor sabotage, and incorrect information edits — alerting users before damage is done. The citations manager builds and maintains consistent business directory listings, prioritizing high-authority sources with dofollow backlinks. For agencies looking to grow, Localo includes a client acquisition workflow with lead scoring, growth potential analysis, and white-label position maps that convert prospects into paying clients. The platform supports all countries and languages. Over 26,000 Google Business Profiles are managed through Localo by approximately 2,500 agency and freelancer customers worldwide. Plans start at 19 dollars per month, with a free option and a 30-day money-back guarantee. Localo holds a 4.9-star rating on G2 from over 130 verified reviews." - to mamy na Trustpilot

Average Rating: 4.8/5.0

Total Reviews: 144

How Do G2 Users Rate Localo?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.2/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Localo?

  • Seller: Localo
  • Year Founded: 2020
  • HQ Location: Wrocław, Poland
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 94% Small, 3% Medium

What Do G2 Reviewers Say About Localo?

AI-generated summary from verified user reviews

Pros
  • Users find Localo to be incredibly easy to use, simplifying task management for their local businesses.
  • Users value Localo for its user-friendly interface, efficient management of profiles, and effective local SEO features.
  • Users find Localo's easy setup to be straightforward, making it simple to get started with managing their business.
  • Users find Localo to offer great value for money, making it an efficient tool for managing local business tasks.
  • Users value Localo for its time-saving features, enhancing efficiency and simplifying local business management.
Cons
  • Users feel that improvement is needed in integration, features, and context-specific responses for a better experience.
  • Users experience inaccuracies in Localo, facing difficulties with feature reliability and inconsistent data alignment.
  • Users find the inaccurate data frustrating, especially with misleading task suggestions and unreliable map features.
  • Users find the missing features in Localo limit its effectiveness and integration with essential platforms like Google Ads.
  • Users report experiencing tagging issues with Localo, leading to confusion and frustration during usage.

What Are Recent G2 Reviews of Localo?

What Are G2 Users Discussing About Localo?

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Feefo

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

Average Rating: 4.6/5.0

Total Reviews: 155

How Do G2 Users Rate Feefo?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Feefo?

  • Seller: Feefo
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Petersfield, United Kingdom
  • Twitter: @Feefo_Official
    6,279 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Managing Director
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 50% Small, 37% Medium

What Do G2 Reviewers Say About Feefo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and thorough customer support from Feefo, enhancing their experience and satisfaction.
  • Users find Feefo to be extremely easy to use, enhancing their ability to gather and analyze feedback effortlessly.
  • Users appreciate the helpful support from Feefo's team, enhancing their experience with attentive assistance and effective tools.
  • Users find Feefo easy to use, appreciating its intuitive setup and smooth daily operation for gathering feedback.
  • Users find the Feefo team very helpful, proactive, and attentive, making collaboration a pleasant experience.
Cons
  • Users note the missing features in Feefo, such as limited customizability and lack of support for analytics.
  • Users note the poor reporting capabilities, although recent improvements have made progress in this area.
  • Users find the AI review writer tedious and lacking functionality, highlighting the need for improvement and better support.
  • Users find the limited customization options for review request emails and forms restrict their branding flexibility.
  • Users desire more customizable features in Feefo, wishing for better flexibility and trial options to assess value.

What Are Recent G2 Reviews of Feefo?

What Are G2 Users Discussing About Feefo?

YouScan

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market.

Average Rating: 4.7/5.0

Total Reviews: 305

How Do G2 Users Rate YouScan?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.2/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.3/10 (Category avg: 8.3/10)

Who Is the Company Behind YouScan?

  • Seller: YouScan
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Kyiv, Kyiv City
  • Twitter: @YouScan_io
    441 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Market Research
  • Company Size: 47% Small, 35% Medium

What Do G2 Reviewers Say About YouScan?

AI-generated summary from verified user reviews

Pros
  • Users praise YouScan's exceptional customer support for prompt assistance and comprehensive onboarding, enhancing their overall experience.
  • Users appreciate the helpful customer support of YouScan, promptly addressing questions and enhancing user experience.
  • Users find YouScan to be a user-friendly platform with an intuitive interface and excellent support for social media monitoring.
  • Users value the powerful analytics capabilities of YouScan, enabling data-driven decisions and insightful trend identification.
  • Users find YouScan's social listening capabilities invaluable for monitoring brand mentions and enhancing customer engagement.
Cons
  • Users find the learning curve steep and the interface not user-friendly, complicating the overall experience.
  • Users find the difficult learning curve of YouScan challenging, requiring time to master its many features effectively.
  • Users find the limited features of YouScan restrictive, hindering its effectiveness for medium to large operations.
  • Users experience slow performance when analyzing large data sets, impacting efficiency and satisfaction with YouScan.
  • Users find a steep learning curve with YouScan, making onboarding and effective use challenging for newcomers.

What Are Recent G2 Reviews of YouScan?

What Are G2 Users Discussing About YouScan?

The Ansira platform

Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem.

Average Rating: 4.9/5.0

Total Reviews: 281

How Do G2 Users Rate The Ansira platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.0/10 (Category avg: 8.3/10)

Who Is the Company Behind The Ansira platform?

  • Seller: Ansira
  • Company Website:
  • Year Founded: 1919
  • HQ Location: St. Louis, US
  • LinkedIn® Page: www.linkedin.com
    1,229 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Travel Advisor, Marketing Manager
  • Top Industries: Leisure, Travel & Tourism, Marketing and Advertising
  • Company Size: 60% Small, 22% Medium

What Do G2 Reviewers Say About The Ansira platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of the Ansira platform essential for streamlining marketing tasks and gaining insights.
  • Users value the user-friendly features of Ansira for in-depth analysis and efficient campaign management.
  • Users find Ansira helpful for team collaboration and managing marketing efforts, enhancing productivity and ease of use.
  • Users find the easy integration of the Ansira platform essential for enhancing their marketing efforts effectively.
  • Users find the easy integrations of Ansira invaluable for enhancing their marketing efforts and optimizing campaigns.
Cons
  • Users find the pricing to be expensive, noting there are cheaper alternatives available that perform equally well.
  • Users find the high pricing of the Ansira platform concerning, preferring more cost-effective alternatives.
  • Users find the platform's difficult learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note feature limitations in analytics and third-party integration, affecting seamless reporting and overall effectiveness.
  • Users feel there is significant improvement needed in customer service response time and third-party integration capabilities.

What Are Recent G2 Reviews of The Ansira platform?

What Are G2 Users Discussing About The Ansira platform?

Digital Air Strike

Quickly improve your online reputation and digital presence with award-winning technology that attracts new consumers, converts them into buyers, and builds customer loyalty and repeat business. Targeted ads online and on streaming services deliver high-quality leads to your business, while our award-winning review generation and management improve your online reputation on Google, Facebook, Yelp, and more. Custom posts on Google, Facebook, Twitter, Instagram, and YouTube engage with your audience and turn search, social and reviews sites into lead generators for your business. AI-powered chatbots engage your customers on your website, Facebook page, and via text message so no leads are lost and you provide 24/7 customer service. Our team of experts optimizes all software and services to ensure you get the results you want.

Average Rating: 4.8/5.0

Total Reviews: 49

How Do G2 Users Rate Digital Air Strike?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Digital Air Strike?

  • Seller: DAS Technology
  • Year Founded: 2010
  • HQ Location: Scottsdale, AZ
  • LinkedIn® Page: www.linkedin.com
    163 employees on LinkedIn®
  • Phone: 1-888-713-8958

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 66% Medium, 34% Small

What Are Recent G2 Reviews of Digital Air Strike?

What Are G2 Users Discussing About Digital Air Strike?

Shopper Approved

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

Average Rating: 4.7/5.0

Total Reviews: 232

How Do G2 Users Rate Shopper Approved?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Shopper Approved?

  • Seller: Shopper Approved
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Ogden, UT
  • Twitter: @ShopperApproved
    311 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Retail, Consumer Goods
  • Company Size: 88% Small, 15% Medium

What Do G2 Reviewers Say About Shopper Approved?

AI-generated summary from verified user reviews

Pros
  • Users find Shopper Approved easy to use, with seamless integration and responsive support enhancing their review collection process.
  • Users value the quick support and reliable review collection from Shopper Approved, boosting their conversion rates effectively.
  • Users appreciate the visibility growth from Shopper Approved, enhancing SEO and increasing conversions through genuine customer reviews.
  • Users praise the easy integrations of Shopper Approved, enhancing automation and increasing visibility across platforms.
  • Users appreciate the increase in reviews provided by Shopper Approved, boosting conversion rates effortlessly through automated requests.
Cons
  • Users find the outdated interface of Shopper Approved frustrating, hindering usability and complicating the user experience.
  • Users find the poor interface design of Shopper Approved to be outdated, causing confusion and limiting effective use.
  • Users are concerned about the expensive pricing and lack of transparency, impacting budgeting and overall satisfaction.
  • Users are eager for missing features like deeper marketing analytics to enhance campaign performance tracking.
  • Users find the admin panel cumbersome, especially when managing multiple sites, affecting overall ease of use.

What Are Recent G2 Reviews of Shopper Approved?

What Are G2 Users Discussing About Shopper Approved?

SmartCustomer

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

Average Rating: 4.4/5.0

Total Reviews: 77

How Do G2 Users Rate SmartCustomer?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.0/10 (Category avg: 8.3/10)

Who Is the Company Behind SmartCustomer?

  • Seller: SmartCustomer
  • Year Founded: 2006
  • HQ Location: Menlo Park, CA
  • Twitter: @_smartcustomer
    2,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Consumer Goods
  • Company Size: 78% Small, 19% Medium

What Do G2 Reviewers Say About SmartCustomer?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation features of SmartCustomer for streamlining review collection and enhancing customer feedback.
  • Users value the centralized management of SmartCustomer, finding it intuitive and effective for improving business reviews.
  • Users value the effortless content creation with SmartCustomer, leading to increased reviews and improved business image.
  • Users highlight the efficient customer support from SmartCustomer, enabling enhanced review management and improved business ratings.
  • Users value the ease of use of SmartCustomer, making it simple to collect and manage reviews effectively.
Cons
  • Users feel the limited features hinder natural customer reviews, suggesting improvements for a more streamlined experience.
  • Users experience poor customer support from SmartCustomer, leading to frustrations and unmet expectations for assistance.
  • Users note the limitations in accessing natural customer reviews, which could enhance feedback for small businesses.

What Are Recent G2 Reviews of SmartCustomer?

What Are G2 Users Discussing About SmartCustomer?

Partoo

At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally!

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate Partoo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.5/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.2/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Partoo?

  • Seller: Partoo
  • Year Founded: 2014
  • HQ Location: Paris
  • LinkedIn® Page: www.linkedin.com
    446 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 34% Small, 30% Medium

What Do G2 Reviewers Say About Partoo?

AI-generated summary from verified user reviews

Pros
  • Users find Partoo to be easy to use, streamlining management of reviews and social media interactions effectively.
  • Users praise the responsive and professional customer support of Partoo, enhancing their experience and resolving issues efficiently.
  • Users laud Partoo for its excellent customer service, with proactive support ensuring smooth management and increased visibility.
  • Users find Partoo to be a very useful tool, enhancing management of their locations with its intuitive interface.
  • Users find Partoo to be extremely helpful for Google management, significantly enhancing visitor engagement and support.
Cons
  • Users find the pricing of Partoo to be expensive, suggesting a need for more affordable options over time.
  • Users express concern about high pricing, suggesting that costs could be a potential issue for long-term usage.
  • Users express concerns over pricing issues, suggesting costs could become a problem over time.
  • Users experience Google-related bugs that hinder the video verification process, complicating their experience with Partoo.
  • Users express concerns about performance issues, noting that the setup can be slow despite good functionality.

What Are Recent G2 Reviews of Partoo?

Broadly

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Average Rating: 4.7/5.0

Total Reviews: 72

How Do G2 Users Rate Broadly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.8/10 (Category avg: 8.8/10)
  • Competitive Intelligence: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Broadly?

  • Seller: Vendasta
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • Twitter: @Vendasta
    3,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    742 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 89% Small, 9% Medium

What Do G2 Reviewers Say About Broadly?

AI-generated summary from verified user reviews

Cons
  • Users criticize Broadly for their horrendous customer support, finding it challenging to receive necessary assistance.

What Are Recent G2 Reviews of Broadly?

What Are G2 Users Discussing About Broadly?

AppFollow

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.

Average Rating: 4.6/5.0

Total Reviews: 190

How Do G2 Users Rate AppFollow?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind AppFollow?

  • Seller: AppFollow
  • Year Founded: 2015
  • HQ Location: Helsinki
  • Twitter: @AppFollowIO
    2,960 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Social Media Manager
  • Top Industries: Information Technology and Services, Computer Games
  • Company Size: 65% Small, 23% Medium

What Do G2 Reviewers Say About AppFollow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AppFollow, benefiting from streamlined review tracking and management features.
  • Users appreciate the quick review tracking and AI features that enhance their response efficiency and analysis.
  • Users value the effective AI response capabilities of AppFollow, enhancing their app's reputation through high review management.
  • Users appreciate the centralized management of AppFollow, streamlining app store optimization and user feedback effectively.
  • Users appreciate the centralized app store optimization and feedback management in AppFollow, simplifying their experience significantly.
Cons
  • Users often face data inaccuracy with AppFollow, noting discrepancies in Google Play Console ratings reported by the AI.
  • Users feel that the pricing is a bit high, making it less accessible for smaller businesses and developers.
  • Users wish for improved multisite selection in the Reviews section for easier access to comments across platforms.
  • Users often experience inaccuracy in rating information from the AppFollow AI, leading to confusion and mistrust.
  • Users desire an improved review management feature that allows simultaneous selection of both CH Play and App Store.

What Are Recent G2 Reviews of AppFollow?

What Are G2 Users Discussing About AppFollow?

EmbedReviews

EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM.

Average Rating: 4.9/5.0

Total Reviews: 98

How Do G2 Users Rate EmbedReviews?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind EmbedReviews?

  • Seller: EmbedSocial
  • HQ Location: Skopje, MK
  • Twitter: @EmbedSocial
    420 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Real Estate
  • Company Size: 86% Small, 9% Medium

What Do G2 Reviewers Say About EmbedReviews?

AI-generated summary from verified user reviews

Pros
  • Users rave about the exceptional customer support at EmbedReviews, with helpful and responsive service that truly assists beginners.
  • Users find EmbedReviews to be easy to use, offering seamless integration and customization that enhances their website experience.
  • Users find EmbedReviews to be extremely helpful, streamlining review collection and enhancing website integration effortlessly.
  • Users appreciate the team's helpfulness, noting prompt support and effective customization that enhances overall user experience.
  • Users appreciate the customization options of EmbedReviews, which seamlessly integrate with their website for a professional look.
Cons
  • Users feel the pricing is too expensive for the features offered, wishing for more affordability.
  • Users express frustration over the limited customization options in EmbedReviews, affecting branding and user experience.
  • Users find the complexity of multiple software packages confusing during signup or trial periods, impacting their experience.
  • Users find the limited templates and customization options in EmbedReviews lead to a repetitive appearance in embedded content.
  • Users find the difficult navigation challenging at times, but appreciate the helpfulness of the staff for assistance.

What Are Recent G2 Reviews of EmbedReviews?

What Are G2 Users Discussing About EmbedReviews?

BrightLocal

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

Average Rating: 4.6/5.0

Total Reviews: 222

How Do G2 Users Rate BrightLocal?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind BrightLocal?

  • Seller: BrightLocal
  • Year Founded: 2008
  • HQ Location: East Sussex
  • Twitter: @brightlocal
    14,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    191 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, SEO Specialist
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 86% Small, 10% Medium

What Do G2 Reviewers Say About BrightLocal?

AI-generated summary from verified user reviews

Pros
  • Users love the effective rank tracking of BrightLocal, offering clear insights and usability for SEO improvement.
  • Users appreciate the easy-to-use dashboard of BrightLocal, enhancing management of local search rankings and reputation.
  • Users appreciate the ease of use of BrightLocal, thanks to its intuitive dashboard and graphical user interface.
  • Users value the effective review management offered by BrightLocal for enhancing their online reputation seamlessly.
  • Users value the effective ranking tracking of BrightLocal, facilitating seamless local search optimization and reputation management.
Cons
  • Users find the interface complex, making navigation challenging, especially for first-time users despite good customer support.
  • Users find the navigation complex, making it challenging to locate desired tools and options initially.
  • Users find that the difficult navigation due to many tools can hinder their initial experience with BrightLocal.
  • Users find the pricing of BrightLocal to be expensive, especially with additional costs for citation building.
  • Users find the extra costs for BrightLocal's full tool and citation building to be somewhat high.

What Are Recent G2 Reviews of BrightLocal?

What Are G2 Users Discussing About BrightLocal?

Pluspoint

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

Average Rating: 5.0/5.0

Total Reviews: 92

How Do G2 Users Rate Pluspoint?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Pluspoint?

  • Seller: Pluspoint
  • Year Founded: 2021
  • HQ Location: Miami, US
  • Twitter: @trypluspoint
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 54% Small, 45% Medium

What Do G2 Reviewers Say About Pluspoint?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized management of Pluspoint, simplifying their online interactions and improving satisfaction effortlessly.
  • Users find Pluspoint's ease of use remarkable, allowing seamless management of online interactions and improved efficiency.
  • Users value the AI integration in Pluspoint, streamlining online interactions and saving time on repetitive tasks.
  • Users value Pluspoint's AI technology for automating tasks, enhancing efficiency, and streamlining online interaction management.
  • Users love the automation capabilities of Pluspoint, streamlining their workflow and saving valuable time on repetitive tasks.
Cons
  • Users wish for enhanced chat functionality within Pluspoint, as it lacks comprehensive features for effective communication.
  • Users find the inadequate reporting features limiting, struggling to obtain customized insights for their departments.
  • Users find the limited customization of Pluspoint's reporting features restricts their ability to obtain specific insights for departments.
  • Users desire more integrated features, such as accepting phone calls within the platform, to enhance their experience.
  • Users find the missing features on the mobile app inconvenient, limiting the overall utility of Pluspoint.

What Are Recent G2 Reviews of Pluspoint?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated